McDonald's

3.3
991 reviews
Get DirectionsCallWebsite

Business Details

7909 Rolling Rd, Springfield, VA
22153, United States
(540) 847-9745
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7909 Rolling Rd, Springfield, VA
22153, United States

Hours

Reviews

3.3
991 reviews
5 stars
353
4 stars
173
3 stars
143
2 stars
75
1 star
247

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with wait times often exceeding 20-30 minutes for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor handling of special requests.

Customer Service

Feedback indicated a lack of professionalism and poor attitudes from staff, particularly in handling customer complaints.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, raising concerns about overall cleanliness.

Management Issues

Reviews pointed to poor management practices, including inadequate staffing and lack of training for employees.
  • AA
    allie alloe
    Dec 30, 2025
    1.0
    i don’t wanna be mean but this drive thru took 30 min and there seems to be low employees so i blame that on the manager for being cheap and not hiring more people.
  • TG
    Tom Griffin
    Dec 30, 2025
    1.0
    This McDonald's takes pride in moving slow. It's a new level of fast food at their pace. Average wait time after ordering from the Kiosk is 15 minutes. The restaurant prioritizes the Drive through. The food isn't fresh either. Taste stale. Hard to believe with all the preservatives in it. That's 100% acceptable if you close the kiosks and order counter. McDonald's Corporate step in and retrain.
  • JL
    JP Liss
    Dec 24, 2025
    1.0
    Gotta be the slooooooooowest McDonalds in Northern Virginia. It’s like they make each order from scratch or something.
  • KP
    Kyle Pritt
    Dec 21, 2025
    1.0
    If I could give this place no stars I would. Ordered on the kiosk for dine in and given no receipt. Waited 25 mins for food. Half the order came out after my coffee was spilled on the floor and then overheard the employee saying I was the reason he spilt my drink. Continued to wait for the drink and the rest of my order for an additional 20 mins. Save yourself the time and energy and go to the McDonald 1 mile down the road.
  • BB
    Berhetta
    Dec 9, 2025
    1.0
    I specifically ordered a burger with no pickles and add lettuce and received a burger with extra pickles and a ton of onions, no lettuce. I then got told it was because I didn’t order the deluxe and I needed to order the deluxe. I then had to wait over 20 minutes just for them to throw away the old burger instead of just letting me keep it and re make a new one meanwhile the rest of my food got cold. No compensation. I get that it’s McDonald’s but it’s not hard to be a decent manager.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-thru at 7909 Rolling Rd in Springfield, VA?

The McDonald's drive-thru is open 24 hours a day, 7 days a week.

During what hours does McDonald's offer delivery services?

Delivery is available daily from 6:00 AM to 11:00 PM.