Food Quality
The food is frequently praised for its flavor, authenticity, and generous portions, particularly the oxtail, jerk chicken, and mac and cheese.
Customer Service
While many customers commend the friendly and helpful staff, there are several complaints about inconsistent service and unknowledgeable associates.
Location Concerns
Being located in a mall food court raises expectations about atmosphere and authenticity, with mixed feelings from customers regarding the quality of food typically associated with such venues.
Pricing
Some customers feel the prices are high for a food court, while others believe the quality justifies the cost.
Inconsistency
There are reports of fluctuating food quality and service experiences, with some customers noting a decline in standards since the restaurant's relocation.