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Dunkin'

3.1
(187 reviews)

Business Details

(703) 569-9764
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Springfield, VA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6310 Backlick Road, Springfield, VA
22150, United States

Hours

Reviews

3.1
187 reviews
5 stars
78
4 stars
16
3 stars
15
2 stars
12
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to frustration.

Food Quality

While some customers enjoyed the food, others reported stale or poorly prepared items, including donuts and sandwiches.

Cleanliness

Several reviews mentioned cleanliness issues within the store, impacting overall customer satisfaction.

Staff Performance

Mixed feedback on staff performance; some employees were praised for their friendliness, while others were criticized for lack of professionalism.
  • SD
    Samad D'Lima
    6 days ago
    1.0
    I'm really disappointed with my recent visit to Dunkin'. Abigail was incredibly rude when taking my order at the drive-through, and to top it off, the drink she made tasted awful, almost like there was spit in it. Definitely not the Dunkin' experience I was hoping for.
  • TC
    Tricia Coppedge
    Feb 22, 2026
    2.0
    This location is grossly understaffed. We ordered on the app and it took over 35 minutes to get two drinks, two doughnuts, and two egg wraps. When we arrived, the guy running the drive-thru was also in charge of making all of the drinks for the walk-in customers. The drive-thru received all priority over app orders due to lack of workers. My advice, don’t use app, use drive-thru for this location or find another. Poor mgt shouldn’t be rewarded.
  • WG
    William Garnes
    Feb 17, 2026
    4.0
    Fast friendly service and all of the yummy deliciousness that you have come to expect from this well known brand
  • MM
    Milen
    Jan 31, 2026
    4.0
    I come here often and always buy at least $25 worth of food/drinks. It wouldn’t kill you all to greet your customers and say thank you for your business. I get we all have to work and are busy but the attitudes here are questionable. I’m only giving 4 stars because my orders are always right and they do a great job fulfilling the orders.
  • XR
    Xiomara Reyes
    Jan 15, 2026
    1.0
    Went in through the drive thru to pick up a mobile order. I haven’t had Dunkin in many years and I don’t know if I’ll be back anytime soon. Usually, I’m not even a fan of their coffee, but we were hungry at that moment. After signing into the app, we saw that there was a five dollar breakfast deal for a medium coffee, a wrap and hashbrowns. We also ended up ordering two additional glazed donuts. There were no more glazed donuts, unfortunately, which was a little bit of a bummer but it is what it is so we opted for a strawberry sprinkles doughnut. First off no wonder why it’s five dollars for that meal deal. The wrap was the size of a dumpling. But I figured well it is “only” five dollars. Let me tell you I’ve never experienced this before, but when I bit into those hashbrowns they tasted like cleaning solution. Not that I’ve tasted such a thing but your body just knows that smell. And I was just hoping that it was only the smell however, once I bit into it, it was too late. It tasted like the hashbrowns had been bathed and cleaning solution. There was no fans or butts about it, I even tried to reason with my brain, thinking how such a thing could happen however, nothing came to mind, and I threw away the entire thing. This was such a poor experience. I don’t even know what to say. It’s just unfortunate because this location is relatively new compared to others and I should’ve followed my gut and went to the other location by Edsall Road.

Frequently Asked Questions About Dunkin'

What are the Dunkin' Springfield, VA location's hours of operation?

Dunkin' in Springfield, VA is open from 4:00 AM to 10:00 PM Monday through Saturday, and from 5:00 AM to 10:00 PM on Sundays.

Does Dunkin' in Springfield offer drive-thru service?

Yes, this Dunkin' location offers a drive-thru for quick and convenient service.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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