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Dairy Queen Grill & Chill

3.4
(220 reviews)

Business Details

5230 C Port Royal Rd, Springfield, VA
22151-2102, United States
(703) 321-1820
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
5230 C Port Royal Rd, Springfield, VA
22151-2102, United States

Hours

Reviews

3.4
220 reviews
5 stars
74
4 stars
48
3 stars
31
2 stars
19
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.

Inaccurate Hours

Numerous reviews highlighted that the business often closed earlier than advertised, causing frustration for customers who arrived expecting to order.

Food Quality

Many customers expressed disappointment with the quality of food, describing it as bland, improperly prepared, or not meeting expectations for a fast food establishment.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and unclean dining areas.

Positive Experiences

Despite the negative feedback, some customers enjoyed the ice cream and specific menu items, noting good experiences with friendly staff on occasion.
  • NN
    Nelson
    Feb 14, 2026
    1.0
    It may have legit been the worst $19 I have ever spent ANYWHERE. I got their triple cheeseburger meal with onion rings, and the total came out to almost 19 bucks. It’s not the price that bothered me, but rather the quality of the food. For 19 dollars I expected to have a decent meal ( at least from a fast food place), but the entire meal was very bland and just flavorless. They tried to cover up the tasteless burger by drowning it in ketchup and mayonnaise, but it only made the burger Extremely Messy bc they had put way too much in it. Absolutely not worth the money. Not to also mention that their soda machine had problems. Their CO2 tank may have gone bad because all the soda tasted flat and expired. In other words, all their soda tasted pretty bad. And, yes I did try a sip of all of them just to be sure. I definitely Regret spending $19 there, when I could’ve gone literally ANYWHERE else, and literally ANYTHING would’ve been better for that amount.
  • YL
    Youkie Liu
    Dec 20, 2025
    3.0
    Please update your hours, including us 3 groups of people stopped by and were told they changed their hours and they closed at 9 now…..
  • HB
    Hollie Brown
    Dec 13, 2025
    2.0
    Food was delivered to us room temperature. Restaurant felt like being in freezer. Will not be going back
  • JP
    Jeremy Powell
    Nov 11, 2025
    1.0
    Bottom line: If you don’t want to support Veterans on Veterans Day, then don’t. We don’t expect it, but we appreciate it. Thank you Dairy Queen for the Veterans Day generosity. We were excited to learn of the DQ Med Blizzard offering for Veterans Day (VD). Unfortunately, our experience was ruined by the unwelcoming and annoyed attendant. As we asked if they were participating in the VD offering we were quickly met with the phrase “only one”. I was accompanied by two other US Military veteran family members and sought to clarify with the attendant. She took the first order request then ignored the other two. I then sought clarification and offered my military ID, which she ignored. I was so shocked/humiliated by the encounter and dismissal, we weren’t even able to order additional items we had planned. This was a very comfortable encounter that I’m sure goes against the intent of the DQ leadership. I discussed my encounter with other service members/US Military veterans across the country (Florida + Texas) and no one else encountered anything remotely like this. They were meet with eager attendants that happy served them medium blizzards. We were dismissed with Blizzard Mini’s.
  • DN
    Dave Nolan
    Sep 9, 2025
    1.0
    I've never been in such an uninviting restaurant. When I tried to place my order I was given an impatient attitude, and general rudeness. She didn't listen to what I said, and then got smart with me. I would've gotten food for my coworkers too, but I'll just get their lunches else where.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified March 01, 2026Yext Knowledge Graph
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