Dairy Queen Grill & Chill

3.4
217 reviews
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Business Details

5230 C Port Royal Rd, Springfield, VA
22151, United States
(703) 321-1820
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
5230 C Port Royal Rd, Springfield, VA
22151, United States

Hours

Reviews

3.4
217 reviews
5 stars
74
4 stars
48
3 stars
30
2 stars
18
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, leading to negative experiences for customers.

Cleanliness

Many customers reported unsanitary conditions in the restaurant and bathrooms, with some describing the establishment as filthy.

Inaccurate Hours

Multiple customers expressed frustration over the business closing earlier than advertised hours, causing inconvenience.

Food Quality

Several reviews mentioned subpar food quality, including issues with incorrect orders and poorly prepared items.

Ice Cream Praise

Despite the negative feedback, many customers enjoyed the ice cream and desserts, noting them as highlights of their visits.
  • JP
    Jeremy Powell
    Nov 11, 2025
    1.0
    Bottom line: If you don’t want to support Veterans on Veterans Day, then don’t. We don’t expect it, but we appreciate it. Thank you Dairy Queen for the Veterans Day generosity. We were excited to learn of the DQ Med Blizzard offering for Veterans Day (VD). Unfortunately, our experience was ruined by the unwelcoming and annoyed attendant. As we asked if they were participating in the VD offering we were quickly met with the phrase “only one”. I was accompanied by two other US Military veteran family members and sought to clarify with the attendant. She took the first order request then ignored the other two. I then sought clarification and offered my military ID, which she ignored. I was so shocked/humiliated by the encounter and dismissal, we weren’t even able to order additional items we had planned. This was a very comfortable encounter that I’m sure goes against the intent of the DQ leadership. I discussed my encounter with other service members/US Military veterans across the country (Florida + Texas) and no one else encountered anything remotely like this. They were meet with eager attendants that happy served them medium blizzards. We were dismissed with Blizzard Mini’s.
  • DN
    Dave Nolan
    Sep 9, 2025
    1.0
    I've never been in such an uninviting restaurant. When I tried to place my order I was given an impatient attitude, and general rudeness. She didn't listen to what I said, and then got smart with me. I would've gotten food for my coworkers too, but I'll just get their lunches else where.
  • LD
    Lakisha Duncan
    Jul 17, 2025
    1.0
    This location seriously needs to update their posted hours. My family and I arrived at 9:30 PM, only to find the place already closed. Very frustrating and completely inconvenient!
  • AY
    Ajisai Y
    Jul 8, 2025
    2.0
    I love Dairy Queen but this dairy Queen needs remodels badly. The ice cream machine doesn't work right. The lady handed my kid melted ice cream.
  • LF
    Lemore Amir Fritz
    Jun 23, 2025
    1.0
    We got to dq at 9:45 when it said online it was open until 10:00. This is the second time the hours were incorrect online dq needs to update hours online.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill in Springfield, VA specialize in?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, classic burgers, and fries as part of their fast-food menu.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open Monday, Tuesday, Thursday through Sunday from 11:00 AM to 10:00 PM, and on Wednesday from 10:00 AM to 10:00 PM.