Bertucci's Italian Restaurant

Reviews

• BB

  Beatrice

  3 days ago
  5.0
  Absolutely fantastic place, recommended to me by a Springfield local! The servers are super nice and quick. The food is absolutely amazing, they have wonderful bread that comes with dipping oil. I got a white sauce pizza that came with fresh/ juicy chicken and broccoli. For their pizzas that have a stone oven so the crust came out perfectly. Will DEFINITELY be back with friends and family. The parking lot is a little small but if crowded it’s in a shopping lot so you can park across the street and walk over.
• CL

  Chlo Lo

  5 days ago
  1.0
  Bertuccis as a franchise has some good food- but I hope this location is NOT representative of their service nor standards of cleanliness. Spot on food- however our waitress Elizabeth seemed more confused than we were though we were first time customers. A bit of a twilight zone experience. And sadly enough the to go drinks and lid for the ramekin was not enough to persuade me to leave a more positive review, despite the multiple requests.
• DR

  D Riv

  Feb 22, 2026
  5.0
  This was our first time trying Bertucci’s, and we ordered takeout — two absolutely amazing pizzas! They were fresh, flavorful, and perfectly prepared. You can truly taste the quality. What really stood out, though, was the manager. She was incredibly welcoming, thoughtful, and genuinely customer-focused. Even though we were just picking up takeout, she took the time to introduce herself and share the weekly specials — including the fantastic Tuesday 2-for-1 pizza deal — and warmly invited us back for another visit. That personal touch made a big impression. Great food and exceptional hospitality from the very start. We’ll definitely be back! Updated: ⭐⭐⭐⭐⭐ Dine-In Experience Our dine-in experience was just as wonderful. The restaurant staff is warm and inviting, creating such a comfortable atmosphere from the moment you walk in. Our server, Elizabeth, was friendly, attentive, and made sure everything was perfect throughout the meal. She struck the perfect balance of checking in without being intrusive. The manager recognized us from our previous visit, which was such a thoughtful surprise, and even treated us to dessert. That level of attentiveness and genuine appreciation for returning guests is rare and speaks volumes about their commitment to customer service. Exceptional hospitality, delicious food, and a team that truly cares — we’ll absolutely continue coming back!
• AA

  Alde

  Feb 16, 2026
  5.0
  This is a good chain pasta restaurant that also serves very good pizza with some interesting toppings, their specialty pizzas are great. They have a brick pizza oven. They often have deals which helps make it affordable for families. Just like with lots of chain restaurants sometimes the servers seem to disappear towards the end of the meal and it can take a little while to get the check and finish paying. Just a pet peeve of mine - don’t make me wait to pay you! The servers have aways been lovely, though.
• AM

  Amr Mohamed

  Feb 15, 2026
  5.0
  I recently visited this restaurant and was genuinely impressed! The customer service was outstanding—every staff member I interacted with was friendly, attentive, and made sure I had everything I needed. It’s clear they truly care about their guests’ experience. The General manager is a very nice guy who came to check on my family twice and made sure my kids are happy. The restaurant itself was spotless. From the dining area to the restrooms, everything was clean and well-maintained, which made the atmosphere even more enjoyable and relaxing. Overall, it was a wonderful dining experience, and I’ll definitely be coming back. Highly recommend!

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