Bertucci's Italian Restaurant

Reviews

• JS

  Janelle S

  Jan 5, 2026
  1.0
  Visited Bertucci’s on Christmas Day and it was a terrible experience. The restaurant was not busy at all, yet our food took over an hour to come out. We asked multiple times to speak with a manager, and no one ever came to our table. Eventually, we saw a man walk in and were told by an employee that he was the manager, Mazen. Despite being aware of the situation, he never addressed our concerns or acknowledged us. Instead, we witnessed him yelling at other staff members, which made the atmosphere extremely uncomfortable and unpleasant. The overall vibe of this location is not welcoming, and the lack of leadership was obvious. Upper management seriously needs to look into this manager, because the way this situation was handled (or ignored) is unacceptable. I won’t be returning.
• DL

  deborah lucero

  Jan 4, 2026
  1.0
  I ordered food and it was suppose to be ready at 6:05pm for pick up. 35 mins later I asked to speak to a manager. He said they had issues with the oven and said sooo what do you want to do? I said you had my number give me a call let me know my food is going to take longer than expected and an honest answer how long my food is going to take. He said 5 mins. 10 minutes later nothing. The food is great here but they are not efficient. I overheard another persons pizza was made wrong while waiting. I wasn’t expecting a discount a coupon or anything just an answer and the oven being broke was not it.
• BW

  Brian Wathen

  Jan 3, 2026
  1.0
  The food is absolute trash. It's clearly Sysco garbage middle school grade food prepared by people that don't care at all about what they're doing. The chicken alfredo wasn't edible at all. The only thing edible in the entire order was the garlic knots. So basically the only thing they're capable of doing is reheating bread from their supplier. Anything else you order is going to be horrible food that you'd be ashamed to serve anyone visiting your house.
• AI

  Alexandra Izquierdo

  Dec 31, 2025
  1.0
  Bertucci’s used to be my favorite go to spot for the past 5 years, but not anymore after today and my last incident with them. This place went really down hill this past year. I placed a lunch pick up order for a chicken Milanese and a Spaghetti with meat sauce. It took 40 minutes to receive my order , and on top of that I think they gave me someone else old order cause the name “rosemary” was originally on it but then they drew over it and put my name. I say that cause the sandwich looks as if it’s been out for a while not even like it was made fresh when given to me, it just had a look that it had been out for a while. Like I said I had order chicken Milanese, which I had multiple times cause I would come to Bertucci’s often so I know how the sandwich is supposed to look. Not once have I ever received it with zucchini or onions or whatever else was on it , I always had it with Roma tomato and arugula cause that’s how it’s shown on the menu. Anyways when I got home and opened my food , the chicken was so overcooked that i could snap a piece of it off , and my sister thought it was beef cause of how dark it was. I’m allergic to zucchini so I was surprised seeing that on my sandwich. So I went back in person to talk about it to see if I can get it remade or if it was going to take too long to just get it refunded. When the girl working at the counter spoke to her manager I could hear that he was visibly upset saying “that’s how the chicken Milanese comes like do you see, if she doesn’t want it then thats how it comes” getting mad that I sent the food back. I explained to the girl the chicken Milanese was so overcooked I don’t know how they expect anyone to eat that , if I wanted a fried hard chicken sandwich I would’ve just went to wingstop and on top of that it had zucchini , I’m allergic to zucchini. It seems like they were just trying to send me off my way with that non edible sandwich so I jsut asked for a refund instead. I wish I had taken a picture but I was so upset I went straight back to the establishment and wanted it to be fixed quick And last week when I placed an online order my pizza was undercooked and was doughy , I gave them the benefit of doubt since it was a weekend and they must’ve been busy but after today I will no longer be coming back. Bad service , bad food and horrible atmosphere.
• MD

  Maryalice D'Alessandro

  Dec 30, 2025
  5.0
  We came here with a large bus group and the service was Amazing and everything was great! The manager Fre and her daughter worked hard to make our experience really nice! Everything was served in a timely manner and hot. Caesar salad, creamy rigatoni w chicken broccoli, chicken piccata, Spaghetti w meat sauce and great pizza eere delicious. We will be back!

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