Giant Food

Reviews

• RS

  RG S

  Nov 4, 2025
  1.0
  I am writing this review to complain about a deeply unsettling and unprofessional experience I encountered at this location [Giant Food in Courthouse Rd, Spotsylvania) on November 3, 2025. This incident left me feeling targeted, disrespected, and ultimately denied service without justifiable cause. My visit was to the customer service area with the intention of sending money abroad via Western Union. Upon informing the customer service representative of my request, I observed an immediate change in her demeanor; she displayed a clear expression of annoyance. When I politely inquired if everything was alright, she responded after a noticeable pause, stating that she had been working tirelessly, processing numerous transactions throughout the day. While I empathized with her situation, this explanation did not prepare me for the subsequent treatment. She proceeded to ask a series of detailed questions regarding the recipient of the funds and their contact information. To accurately provide this information, I instinctively reached for my cellphone, where the necessary details were stored. At this point, she abruptly informed me that cellphone usage was prohibited! I explained that I needed my phone precisely to retrieve the information she was requesting. I also pointed out that there was no visible signage or written policy indicating a prohibition on customer cellphone use within the store. Rather than attempting to understand or resolve the situation, she became even more uncooperative, refused to continue the transaction, I asked to call a manager. After a considerable delay, the manager arrived. I calmly explained the entire situation, anticipating assistance. To my dismay, the manager's response was entirely unhelpful and dismissive. He stated, "If the associate doesn’t feel like giving you a service, I cannot do anything." I then asked if another associate could assist me in completing the transaction, as I still needed to send the money. This request was also denied, with the manager asserting that no one else was available of assisting. Instead of offering a solution or de-escalating the situation, he seemed to place the blame on me without knowing the facts. Feeling unjustly treated and frustrated by the complete lack of service, I suggested he review the security camera footage to observe my interaction with his associate from the beginning. Despite my plea, no attempt was made to investigate or resolve the matter, and I was effectively forced to leave the premises without receiving the service I required. The entire experience was not only a failure of customer service but also left me with a strong impression of being singled out I was subjected to explicit DISCRIMINATION and treated with an unacceptable level of prejudice and unprofessionalism. I hope that someone reading this review will thoroughly investigate this matter and take appropriate action to ensure such incidents are not repeated.
• BC

  Bronte Clark

  Oct 17, 2025
  1.0
  It smells really bad in here. 😀
• NF

  Norman Foote

  Sep 21, 2025
  5.0
  Amazing store, all the employees are so friendly and kind.
• NR

  Noemi Rodriguez

  Sep 17, 2025
  1.0
  I am writing to formally file a complaint regarding an incident that occurred at your 9/16/25 Giant supermarket. My in-laws , who were visiting from New York City to assist me while I was ill, went to your store to purchase groceries. After selecting their items and placing them on the checkout belt, they experienced unacceptable and discriminatory treatment by your staff. Without attempting to process their payment, the cashier immediately denied their New York EBT card, stating, “That is a New York EBT card, you cannot use it here.” This statement is incorrect, as SNAP/EBT is a federal program, and benefits are valid across all states. When the cashier saw the card, she called another associate for assistance. That associate questioned my mother-in-law in an unnecessarily aggressive manner, repeatedly asking, “Is this food? Is this food?” even though the belt clearly contained only food items. My mother-in-law, who has a language barrier, was left humiliated, disrespected, and emotionally distressed. I then spoke with two managers. The first manager, a female, insisted that New York EBT cards could not be used at your store. The second, the store manager himself, stated the same. Both were incorrect. My parents visit me monthly and have successfully used their New York EBT card at this same store without issue in the past. The only difference this time was that the cashier handled the card instead of allowing them to swipe it themselves. This incident reflects not only a lack of training and professionalism, but also discriminatory and racist behavior. A true customer service representative would have gone above and beyond to assist by saying, “Let me see how I can help you,” instead of refusing service and embarrassing my family. As a result, my parents were forced to leave and shop elsewhere, where their EBT card was accepted without issue. This situation was degrading, unjust, and preventable. I request that this incident be investigated promptly, that your staff and management receive immediate training regarding EBT/SNAP policies and customer service standards, and that corrective action be taken to ensure no other customer experiences such mistreatment. Please confirm receipt of this complaint and advise me on the steps Giant will take to address this matter.
• KK

  Kevin

  Sep 6, 2025
  5.0
  Betsy at the Flower center is Fantastic! Extremely helpful, knowledgeable, friendly and courteous!! Clone her and give her a raise. Thanks Betsy!

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