Giant Food

Reviews

• MN

  Mr Nutter

  Dec 27, 2025
  5.0
  From the food to my service , everything was excellent
• SS

  Susan Smirco

  Dec 19, 2025
  5.0
  Great prices for the holiday season. The bakery has a wonderful selection of baked good. Very nice store.
• CC

  Carol Curtis

  Dec 2, 2025
  5.0
  Nice store - friendly associates!
• TS

  Tony Skrodelis

  Dec 1, 2025
  5.0
  Very clean, organized, shelves always stocked.
• RS

  RG S

  Nov 4, 2025
  1.0
  I am writing this review to complain about a deeply unsettling and unprofessional experience I encountered at this location [Giant Food in Courthouse Rd, Spotsylvania) on November 3, 2025. This incident left me feeling targeted, disrespected, and ultimately denied service without justifiable cause. My visit was to the customer service area with the intention of sending money abroad via Western Union. Upon informing the customer service representative of my request, I observed an immediate change in her demeanor; she displayed a clear expression of annoyance. When I politely inquired if everything was alright, she responded after a noticeable pause, stating that she had been working tirelessly, processing numerous transactions throughout the day. While I empathized with her situation, this explanation did not prepare me for the subsequent treatment. She proceeded to ask a series of detailed questions regarding the recipient of the funds and their contact information. To accurately provide this information, I instinctively reached for my cellphone, where the necessary details were stored. At this point, she abruptly informed me that cellphone usage was prohibited! I explained that I needed my phone precisely to retrieve the information she was requesting. I also pointed out that there was no visible signage or written policy indicating a prohibition on customer cellphone use within the store. Rather than attempting to understand or resolve the situation, she became even more uncooperative, refused to continue the transaction, I asked to call a manager. After a considerable delay, the manager arrived. I calmly explained the entire situation, anticipating assistance. To my dismay, the manager's response was entirely unhelpful and dismissive. He stated, "If the associate doesn’t feel like giving you a service, I cannot do anything." I then asked if another associate could assist me in completing the transaction, as I still needed to send the money. This request was also denied, with the manager asserting that no one else was available of assisting. Instead of offering a solution or de-escalating the situation, he seemed to place the blame on me without knowing the facts. Feeling unjustly treated and frustrated by the complete lack of service, I suggested he review the security camera footage to observe my interaction with his associate from the beginning. Despite my plea, no attempt was made to investigate or resolve the matter, and I was effectively forced to leave the premises without receiving the service I required. The entire experience was not only a failure of customer service but also left me with a strong impression of being singled out I was subjected to explicit DISCRIMINATION and treated with an unacceptable level of prejudice and unprofessionalism. I hope that someone reading this review will thoroughly investigate this matter and take appropriate action to ensure such incidents are not repeated.

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