Chipotle Mexican Grill

Reviews

• RM

  Rachel Mercado

  Nov 15, 2025
  1.0
  For a newer location, whoever is running this place… should NOT be running it. This evening, my husband went inside where only two, young female workers were at the front. He walks in, they look at him, they turn around and got on their phones. He said something to them and they continued to ignore him. If you thought that was bad enough, the food treys were EMPTY!!! Someone higher up needs to take over because this is absolutely unacceptable! Get it together! Needless to say, he walked out and went to a different location. Shame!
• TJ

  Travis Jones

  Nov 12, 2025
  1.0
  The only reason I’m giving one star is because it’s not possible to give zero stars. This location is an absolute embarrassment to the Chipotle brand. The customer service was horrible from start to finish — no energy, no eye contact, and no sense of professionalism. They somehow managed to run out of steak, veggies, beans, and sour cream at 7 PM. When we politely asked if they were going to cook more, the staff acted like we were the problem for even asking. To make things worse, the veggies they did serve were cold and clearly not from a fresh batch. The entire night crew seemed completely unbothered and uninterested in doing their jobs. This was hands down the worst Chipotle experience I’ve ever had, and I will not be returning to this location.
• KP

  Kerry Powell

  Nov 1, 2025
  2.0
  The staff was friendly enough but the food and the execution of my order had a lot to be desired. the steak for my burrito bowl was dry and ranged in size from tiny pieces to pieces that i had to cut up myself in order to eat. the rice was very dry. the guac was a mix of fresh and some that had obviously been on the line for a long time. the salsas, mild and corn, were good. i confirmed with the manager that my pretty lame costume met the requirements for the $6 burrito halloween special and that i could get a bowl instead of a burrito. this information wasn’t conveyed to the person at the register and i was charged the full price which i didn’t catch until i checked my receipt in my car so i had to go back in and have the manager fix the issue after i assured her that i did indeed wanted the discount to which she informed me that the special didn’t include the guac that i go and she would charge me for that. really, chipotle?!? i also didn’t realize that they forgot to put the extra salsa i requested and so that was just something else that made for a poor experience. the one in south pointe is better but i’m going to checkout qdoba‘s even though they’re not as convenient.
• WN

  waheda nassari

  Oct 28, 2025
  1.0
  Poor costumer service.
• LG

  Liliana Gamero

  Oct 28, 2025
  1.0
  Fue mi primera ves en este lugar y la Atencion al cliente pesimo servicio, la señora que sirve es bien arrogante, le ise una pregunta y me contesto bien mal,, tambien agarre unos chips no tienen salsa para eso, pides de otra y te la cobran aya en Woodbridge todo es gratis cuando compras chips, ahi todo te venden... mi primera y ultima ves.

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