Chipotle Mexican Grill

Reviews

• HE

  Hazel Eyes

  3 days ago
  1.0
  I am writing to formally report an extremely unprofessional and unacceptable experience at this Chipotle location on January 8, 2026, between 6:35 PM and 6:45 PM, involving both staff and the manager, Makina. I arrived at the drive-thru at approximately 6:35 PM to pick up two separate mobile orders—one scheduled for 6:30 PM and the second for 6:40 PM. A young female employee working the drive-thru window (blonde hair) told me rudely that my order was not ready and instructed me to pull around, despite the drive-thru line being very long. I informed her that one of the orders was already marked ready at 6:30 PM. She responded dismissively, stating that neither order was ready, and then slammed the window shut. I drove back around the drive-thru. When I reached the window again, I could clearly see my bag sitting on the counter, yet the same employee repeatedly walked past the window, acknowledged seeing me, and still did not hand me my order. This continued for approximately 9 minutes, which I have on video. Eventually, Makina, who identified herself as the manager, came to the window. I asked for the employee’s name so I could report the behavior, and Makina refused to provide it, stating she did not have to and that she was the manager. Her tone and demeanor were rude and dismissive, and she failed to address the situation professionally. At that point, I no longer felt comfortable resolving the issue with her, as it appeared the staff were friends and the behavior was being defended rather than corrected. In addition to the service issues, my order was incorrect and unacceptable: • I ordered a side of steak but was given chicken or carnitas. I do not eat pork. • I requested queso, which was not included, while an excessive amount of sour cream was added instead. • The food was extremely cold, likely due to sitting unattended for an extended period, including the 9 minutes documented on video. Although I contacted Chipotle Customer Service and received a refund, this situation goes far beyond a financial issue. The lack of professionalism, disrespectful treatment, refusal to provide employee information, and poor food handling are unacceptable. No manager should respond or behave in the manner Makina did. I am requesting that this matter be taken seriously and addressed appropriately. I would also like the opportunity to speak with the building owner or higher-level management to discuss my experience and provide video evidence of how this situation was handled. I will continue to follow up until meaningful action is taken. A refund alone is not an adequate resolution for this level of misconduct.
• VV

  Victoria Vazquez

  5 days ago
  2.0
  Horrible service. The teenagers that work there have SO much attitude for having to just do their job. My friend and I both went in on separate occasions around 5pm and 6pm yesterday and found that we both had the same experience. She asked for a quesadilla, and instead of explaining that they could only take those orders online, the kid behind the counter grimaced his face and looked at her like she was stupid, and with a loaded attitude told her no and that she needed to order online. She ended up just leaving without ordering because it was such a high level of rudeness. The restaurant was also completely empty so it seems illogical to make her go through the app, unless it's just not possible to ring it up - but who would know since he didn't think it was worth his effort to explain. When I went later I was met by the same kid. No smile, no greeting, nothing. Just flat faced "what do you want." The second kid on the line also had an attitude. I got a veggie bowl so I asked if I could have a big scoop of guac and I watched her roll her eyes and then specifically scoop a smaller amount of guac, even scraping it against the side of the bin to take off more...didn't make eye contact the whole interaction and walked away immediately after passing the food to the cashier. The only saving grace was the cashier. She was friendly and kind and the only interaction that gave a damn. Other than her, the attitude of the other 2 kids was absolutely wild to me.
• SB

  Sherry Barish

  Jan 5, 2026
  1.0
  All of our food was ice cold. Both burrito bowls and the queso were all cold!
• ES

  emily s

  Jan 3, 2026
  1.0
  Food poisoning from this establishment
• EV

  Erick Velasquez

  Dec 27, 2025
  1.0
  The workers in line were too busy talking instead of paying attention. My food was cold, my order was messed up, and I was charged $24 for basically rice, cheese, and double meat. If you actually want to eat and enjoy your food, this is not the place. Service sucks.

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