Panera Bread

Reviews

• NS

  Nicole St.Morris

  3 days ago
  5.0
  Wanted to recognize Ethan for above a beyond customer service! I was standing in line behind an elderly couple and he was soooo patient and kind in making sure they ordered what they wanted. They did hold up the line a little but, Ethan kept his cool and carried on helping this sweet senior couple. There needs to be more kindness and love in this world!!!! Thank you for all your love and kindness Ethan!!!
• SS

  Sam

  Jan 1, 2026
  3.0
  Foods great. Everything else is eh.
• SJ

  Serenity Jones

  Dec 23, 2025
  1.0
  This Panera is by far the worst which sucks because it's pretty close to me. When I first arrived, I stood in line, and no one was behind the counter until 3 minutes later, when a worker came. She didn't greet or anything; she just said, "Am I here for pick up?" I gave her my name, and she told me there's a wait, which I ordered in the app, and my order should have been ready when I showed up. I stood in line for 10 minutes until I politely said Excuse me to her and explained how I've been standing there she instantly cut me off with I don't have control over when it comes out. I work in customer service I always apologize for the wait. Not even an I'm sorry for the wait and straight attitude. The store is also extremely filthy! I will not be eating in here again after seeing the atmosphere, workers on their phones while they prepare the food. How horrible the place looked with trash dirt everything on the floor. Truly looks miserable. Save yourself the time and experience and go to another location. They should be ashamed of themselves. One of the poorest customer service experiences I've ever especially in this area.
• JM

  Joe Morales

  Dec 6, 2025
  2.0
  South Riding service is slow. I live in the area and they continue to disappoint. Order board say order is ready but my empty cup isnt at the pickup rack and nobody is behind the counter to help. when i finally got someone they seemed annoyed and got a cup but didn’t bother to hand it to me or even place it in the pickup area. just placed it on the counter with arms reach which was 5 steps from the pickup rack. Another time, i got a large hot coffee cup but ordered a 30 oz cold bev., again annoyed worker came by a min or so later handed me the cup. Management needs to look into improving customer service. I’m not asking for 4 or 5 stars which would be generous for putting an empty cup out but come on SR Panara. Very disappointing
• RT

  Real Talk

  Nov 21, 2025
  1.0
  Customer service was disappointing. In the beginning, the guy who cuts the bread was actually polite and recommended me an item. But it turned out to be the wrong thing. When I told him, “This isn’t what I asked for,” he apologized but still made me pay again, saying that once something leaves the counter it has to be paid for, even though the mistake was his. When he brought the correct food to my table, he dropped it off and said, “Here you go, this is your food,” followed by, “Nobody else is complaining except you.” His tone and comments were unnecessary and unprofessional. Because of the way he acted, I honestly felt uncomfortable and wasn’t sure if the item was even safe to eat or drink afterward. Overall, it was a very concerning experience and not the service I expected.

Frequently Asked Questions About Panera Bread