McDonald's

3.4
1849 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
916 E Atlantic St, South Hill, VA
23970, United States

Hours

Reviews

3.4
1,849 reviews
5 stars
642
4 stars
387
3 stars
326
2 stars
137
1 star
357

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong modifications.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty bathrooms and overall cleanliness of the restaurant.

Customer Service

Mixed feedback on service quality; some praised friendly staff while others reported rude or unhelpful employees.

Food Quality

Inconsistent food quality noted, with some customers receiving fresh and hot meals while others complained about cold or poorly prepared food.

Wait Times

Long wait times were frequently mentioned, with customers experiencing delays in receiving their orders.
  • GN
    Greg Neal
    Nov 17, 2025
    3.0
    Biscuit was really dry. The drive through was hard to hear and the entire drive through was blocked mid morning for the trash truck to empty the dumpsters.
  • TS
    Timisha Scott
    Nov 5, 2025
    1.0
    I just left from here a few minutes ago in the drive thru and the service was terrible the two young ladies that were in the 1 & 2nd window were very rude. I greeted them and even said thank you and they didn’t say anything back, just attitude. I won’t be coming back anymore. Customer service is everything and if employees are having a rough day or don’t like their job then they should go somewhere else but to take it out on customers is crazy. If the service ain’t good there’s no need to spend my money there period and this is the second time I received bad customer service there.
  • CR
    Chiffon Robeson
    Nov 1, 2025
    3.0
    Was given wrong order twice yesterday but most of the time they are ok. I go once a month after I leave my infusion appt.
  • AC
    ARTHUR COSTELLO
    Oct 23, 2025
    5.0
    Nice, clean eatery. Food this time could of been fresher.
  • DH
    David Harrison
    Oct 20, 2025
    2.0
    don’t give me wrong. The food is hot but when you order a snack wrap with no lettuce and you get lettuce and no cheese that’s a problem.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 916 E Atlantic St, South Hill, VA?

McDonald's at 916 E Atlantic St operates daily from 5:00 AM to midnight.

When is the drive-through service available at this McDonald's location?

The drive-through is open every day from 5:00 AM until midnight.