Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.7
1,346 reviews
5 stars
550
4 stars
306
3 stars
220
2 stars
98
1 star
172
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with cold or poorly prepared food, while some enjoyed the taste of specific items like curly fries.
Customer Service
Feedback on customer service was mixed; some praised the friendliness of staff, while others experienced rudeness and lack of attention.
Cleanliness
Numerous reviews highlighted significant cleanliness issues in the dining area and restrooms, with many describing the environment as filthy.
Service Speed
Customers frequently mentioned long wait times for food, both in the drive-thru and inside the restaurant.
- BGBrandi Gilliam2 days ago1.0I was about to order from here but went to the restroom and saw a worker was in the stalls. She then flushed the toilet and walked out without washing her hands.
- PPPaul “PaulsBeenThere.com” Perusse2 days ago3.0Shake machine “not working” person on the drive thru could not be understood. Workers were bored
- MDM D4 days ago5.0Good fresh hot food. Meat plus 3 for $7.99. Great deal!!
- MDMichael DDec 31, 20252.0Recently visited the Arbys on east Atlantic in South Hill. I feel there’s room for improvement regarding food wuality. The roast beef I received was unusually dry, and unfortunately, it wasn’t as warm as I would have preferred. The bun had a chewier texture than expected also. Additionally, my curly fries were cold. Customer experience could be enhanced.. when I spoke to the employee, my concerns were not adequately addressed. The receipt I received was unfortunately greasy and difficult to read. The employee said they couldn’t print me another receipt I’d have to wait for the manager and they didn’t know how long it’d be. I hope this feedback is helpful in improving the overall custoemr experience
- SASheila AlvinDec 29, 20253.0Very nice staff, but the food was just ok. The roast beef was dry. The building needs some updating