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Brand Certified

Arby's

3.7
(1359 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1149 E Atlantic St, South Hill, VA
23970, United States

Hours

Reviews

3.7
1,359 reviews
5 stars
553
4 stars
308
3 stars
221
2 stars
98
1 star
179

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, sticky floors, and unsanitary bathrooms.

Food Quality

Customers frequently complained about cold, poorly prepared food, with some noting that items were overcooked or missing key ingredients.

Service Issues

Many customers experienced slow service, unacknowledged wait times, and rude staff, leading to a negative overall impression.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that there are instances of good service and food.
  • HH
    Hhh
    6 days ago
    1.0
    My dad into Arby's the lady said they were closed he left and came back 10 minutes later and there where people getting served
  • SW
    Stephen Wilson
    Feb 24, 2026
    4.0
    Milkshake machine always broke. A matter of fact, I dont remember when it ever worked.
  • TJ
    Treasure Hunting With Jebus
    Feb 22, 2026
    1.0
    Have to say, we just finished traveling across the United States from Virginia to California and up into Canada, and this place was the absolute worst service we experienced in the whole 2+ month trip. We ordered a melt and a burger, after waiting 15 minutes, we go to see what's going on, and they said they're out of burger patties. Thanks for telling us before we order, or letting us know while we were waiting with our two year old. Now it's been close to half an hour, and we're still waiting on the melts. Could have crawled to the Walmart, bought the ongredients while blindfolded quicker than this place can make it. If you're stopping in thos area for food, check one of the dumpsters in the parking lot. Guaranteed to be a better experience than this joke of a location.
  • LL
    Lori Lewis
    Feb 17, 2026
    1.0
    They were short staffed due to an illness. Thankfully we did not get sick. It was very cold in the dining room. After we ate they closed up.
  • MD
    michelle drexler
    Feb 6, 2026
    1.0
    Order a double beef sandwich with other stuff. My fiance bit into his sandwich and bit something hard and sharp. When look at this it looks to be sharpened plastic. Thank God he didn't swollow it.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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