Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
666 reviews
5 stars
258
4 stars
198
3 stars
110
2 stars
35
1 star
65
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items.
Customer Service
Feedback on staff friendliness was mixed; some praised the staff while others noted rudeness and lack of attentiveness.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others received cold or poorly prepared food.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
Service Speed
Service speed varied widely, with some customers experiencing long wait times while others noted prompt service.
- DGDiane GranthamNov 15, 20254.0Typical Wendy's. We got Frostys.
- DFDennies FreemanNov 9, 20251.0From the movement I entered, the experience was underwhelming. I ordered a combo meal, and after what seemed like forever, someone gave me a bag that was obviously not checked. Upon opening it, I found the burger to be lukewarm, the bun appeared stale, and the lettuce was wilted with a slight brown tint at the edges. Worst of all, the drive-thru line was moving slow. Cars ahead of me kept circling, waiting for missing items, with no apology from the staff at all it like they don't care ( (Mind you i was waiting inside people are coming from their cars from drive thru ). This location showed a serious lack of quality control and customer service I Will never come back here ever again
- KMkelly MisenheimerOct 22, 20251.0Pulled up to the drive thru and was informed they have no hamburgers or specialty sandwiches. Then went to Hardee's where a door dash guy told me they tell people that all the time when they don't feel like working. Fire everyone and start over.
- BJBILLY BOONE JRSep 23, 20253.0People working there I've come in contact with not very customer friendly. Ordering is harder than it needs to be there. Food was okay. They need to clean the tables off when someone finishes eating.
- CKCheryl KitchenSep 4, 20251.0Drive thru. Get home to find it have the wrong sandwich. Barely has any condiments on it. My dogs enjoyed the meat. Service was pleasant people. Food, even the fries, were a huge disappointment. I rarely treat myself to take out.
Frequently Asked Questions About Wendy's
Is 1201 Benns Church Blvd. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Smithfield, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Smithfield, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (757) 357-2508.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 1201 Benns Church Blvd. Wendy’s serve breakfast?
Yes, this Wendy’s location in Smithfield, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 1201 Benns Church Blvd., Smithfield, VA?
The drive-thru is open daily from 6:30 AM until midnight (00:00).
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What payment options are accepted at Wendy's on Benns Church Blvd.?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I order Wendy's food online or via mobile app?
You can order food online at order.wendys.com or via the Wendy's mobile app available for download on the Apple App Store.
Does Wendy's at this location offer delivery and takeout options?
Yes, this Wendy's offers both delivery and takeout services.
What meals are served at Wendy's 1201 Benns Church Blvd.?
Wendy's serves breakfast, lunch, and dinner at this location.
Is there a nearby Subway restaurant close to Wendy's on Benns Church Blvd.?
Yes, there is a Subway restaurant nearby. You might enjoy a sandwich from Subway before or after your visit to Wendy's, or choose Wendy's for a different fast food option in the area.
Are there convenient locations for sending packages near Wendy's?
Yes, there are UPS Access Point locations nearby where you can send or receive packages conveniently during your visit to Wendy's.
Can I find pharmacies near Wendy's at 1201 Benns Church Blvd.?
Yes, nearby pharmacies include Rite Aid and CVS Pharmacy, which could be useful if you need to pick up medications or health supplies along with your meal.
How can I provide feedback or contact Wendy's at this location?
You can provide feedback via the Wendy's Customer Satisfaction Survey online, use the Live Chat on their contact page, call Customer Care at 888-624-8140, or contact the location directly at (757) 357-2508.