Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
673 reviews
5 stars
261
4 stars
199
3 stars
111
2 stars
35
1 star
67
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rude interactions and slow service.
Food Quality
Food quality was inconsistent; some customers enjoyed hot and fresh meals, while others received cold or incorrect orders.
Cleanliness
Several reviews noted cleanliness issues, including dirty tables and bathrooms, impacting the overall dining experience.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Management Response
Management was criticized for poor handling of complaints and lack of accountability, affecting customer trust.
- AJAlessia Jones5 days ago1.0I ordered a meal through grub hub along with a brownie frosty. The order was put in at 1658. At 1702 I got a message saying the received the order. About five to six minutes later I received another message saying the order was ready for pick up. My order was picked up and hour later. I received my order at 1806 with my frosty as milk. The frosty was made at 1702 per the recipe and my driver stating the frosty was melted before her even got there. This is the only Wendy’s I’ve ordered from where they don’t make your frosty once your driver arrives and I drive for grub hub as well l. I’ve been to plenty of Wendy’s that ask me to hold off on picking up the order while they make the frosty. I had to throw it away since i ordered at work and have to way of freezing it so I wasted my money.
- RCRobert CarterDec 16, 20251.0Server had their pants down so far that they weree showing all of their underwear. I don't care how you dress in public. That's your choice. But, when you are handling other people's food, I do care. Nobody wants to see their food servers dirty drawers. I didn't order after seeing this. Just left. Will not be back there.
- JLJeff LewandowskiDec 10, 20255.0Best Wendy’s I have had in years!! Hot food and the people inside friendly
- CMChristopher McLeodDec 7, 20255.0Tonight’s staff were fantastic quick and efficient with positive attitudes as we showed up to this location right at closing they still served us so 5 stars
- DFDennies FreemanNov 9, 20251.0From the movement I entered, the experience was underwhelming. I ordered a combo meal, and after what seemed like forever, someone gave me a bag that was obviously not checked. Upon opening it, I found the burger to be lukewarm, the bun appeared stale, and the lettuce was wilted with a slight brown tint at the edges. Worst of all, the drive-thru line was moving slow. Cars ahead of me kept circling, waiting for missing items, with no apology from the staff at all it like they don't care ( (Mind you i was waiting inside people are coming from their cars from drive thru ). This location showed a serious lack of quality control and customer service I Will never come back here ever again
Frequently Asked Questions About Wendy's
Is 1201 Benns Church Blvd. Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 1201 Benns Church Blvd., Smithfield, VA?
The drive-thru is open daily from 6:30 AM until midnight (00:00).
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What payment options are accepted at Wendy's on Benns Church Blvd.?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I order Wendy's food online or via mobile app?
You can order food online at order.wendys.com or via the Wendy's mobile app available for download on the Apple App Store.
Does Wendy's at this location offer delivery and takeout options?
Yes, this Wendy's offers both delivery and takeout services.
What meals are served at Wendy's 1201 Benns Church Blvd.?
Wendy's serves breakfast, lunch, and dinner at this location.
Is there a nearby Subway restaurant close to Wendy's on Benns Church Blvd.?
Yes, there is a Subway restaurant nearby. You might enjoy a sandwich from Subway before or after your visit to Wendy's, or choose Wendy's for a different fast food option in the area.
Are there convenient locations for sending packages near Wendy's?
Yes, there are UPS Access Point locations nearby where you can send or receive packages conveniently during your visit to Wendy's.
Can I find pharmacies near Wendy's at 1201 Benns Church Blvd.?
Yes, nearby pharmacies include Rite Aid and CVS Pharmacy, which could be useful if you need to pick up medications or health supplies along with your meal.
How can I provide feedback or contact Wendy's at this location?
You can provide feedback via the Wendy's Customer Satisfaction Survey online, use the Live Chat on their contact page, call Customer Care at 888-624-8140, or contact the location directly at (757) 357-2508.