McDonald's

3.6
969 reviews
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Business Details

1811 S Church St, Smithfield, VA
23430, United States
(757) 357-6116
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1811 S Church St, Smithfield, VA
23430, United States

Hours

Reviews

3.6
969 reviews
5 stars
373
4 stars
217
3 stars
169
2 stars
77
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with rude or unprofessional staff, particularly in the drive-thru, leading to a negative overall experience.

Food Freshness

Many reviews highlighted problems with food being served cold or stale, with several customers expressing disappointment over receiving items that were not fresh.

Order Accuracy

A significant number of customers experienced issues with incorrect orders or missing items, indicating a lack of attention to detail in order fulfillment.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual employees for their friendliness and excellent service, suggesting that there are capable staff members at this location.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area, which detracted from the overall dining experience.
  • DD
    Denise
    3 days ago
    1.0
    Got 2 double quarter pounders with cheese and bacon on 11/16. Both sandwiches were RAW. And their standard practice is to put a small order of fries in a large container. Without fail, my large fries are always only half full and stale. I ate a fry 20 seconds after receiving my order, and it was cold and stale. There was a teenager at the pickup window who seemed annoyed when I kept asking for the items he kept forgetting. I called corporate to complain the next day and was told someone would get back to me, which they haven't. There are some friendly people who work there, but most won't speak to you at all at the windows. This McDonald's has been like this for years, and the owner/ management doesn't seem to care. If you go here with low expectations, you will still be disappointed.
  • DW
    Debra Williams
    Oct 26, 2025
    1.0
    To the Breakfast crew members who served us Egg Mcfuffins at the drive thru...we forgive you. Praying for you all
  • RR
    Real Reviews
    Oct 24, 2025
    1.0
    Not the doors locked at 9:30 pm when the sign literally says dine in hours until 1am….
  • TR
    terri rutherford
    Oct 12, 2025
    4.0
    fast,clean friendly food was hot even the French fries
  • PH
    Phillip Hilton
    Oct 8, 2025
    4.0
    To get the 5th star, you'll have to walk on water. But, the windows server was very nice and the food on that day tasted like it just came off the grill.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1811 S Church St, Smithfield, VA?

McDonald's is open daily from 4:30 AM to 11:00 PM, except on Sundays when it opens at 5:30 AM.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 4:30 AM to 1:00 AM Monday through Saturday, and from 5:30 AM to 1:00 AM on Sundays.