McDonald's

3.6
976 reviews
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Business Details

1811 S Church St, Smithfield, VA
23430, United States
(757) 357-6116
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1811 S Church St, Smithfield, VA
23430, United States

Hours

Reviews

3.6
976 reviews
5 stars
374
4 stars
221
3 stars
169
2 stars
77
1 star
135

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

A significant number of reviews highlighted problems with food being cold, stale, or not fresh, impacting overall satisfaction.

Customer Service

While some employees received praise for their friendliness, many reviews noted rude or unprofessional behavior from staff, particularly during busy times.

Cleanliness

Several customers mentioned that the restaurant, including bathrooms, could be cleaner, affecting their dining experience.

Service Speed

Customers frequently complained about slow service and long wait times, especially during peak hours.
  • GJ
    George Jones
    Dec 10, 2025
    1.0
    How the hell do you ask me what I ordered 2 seconds ago and still manage to give me someone else's order is crazy.
  • DD
    Denise
    Nov 21, 2025
    1.0
    Got 2 double quarter pounders with cheese and bacon on 11/16. Both sandwiches were RAW. And their standard practice is to put a small order of fries in a large container. Without fail, my large fries are always only half full and stale. I ate a fry 20 seconds after receiving my order, and it was cold and stale. There was a teenager at the pickup window who seemed annoyed when I kept asking for the items he kept forgetting. I called corporate to complain the next day and was told someone would get back to me, which they haven't. There are some friendly people who work there, but most won't speak to you at all at the windows. This McDonald's has been like this for years, and the owner/ management doesn't seem to care. If you go here with low expectations, you will still be disappointed.
  • DW
    Debra Williams
    Oct 26, 2025
    1.0
    To the Breakfast crew members who served us Egg Mcfuffins at the drive thru...we forgive you. Praying for you all
  • RR
    Real Reviews
    Oct 24, 2025
    1.0
    Not the doors locked at 9:30 pm when the sign literally says dine in hours until 1am….
  • TR
    terri rutherford
    Oct 12, 2025
    4.0
    fast,clean friendly food was hot even the French fries
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 1811 S Church St, Smithfield, VA?

McDonald's is open daily from 4:30 AM to 11:00 PM, except on Sundays when it opens at 5:30 AM.

What are the drive-through hours at this McDonald's location?

The drive-through is open from 4:30 AM to 1:00 AM Monday through Saturday, and from 5:30 AM to 1:00 AM on Sundays.