Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported slow service, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, stale, or improperly prepared items.
Cleanliness
Several reviews highlighted unsanitary conditions, including dirty dining areas and restrooms.
Staff Attitude
Many customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
NH
Norm Hudson
Dec 15, 2025
1.0
Disgusting nasty dinning area and horrible service. Cookout is going to put this Wendys out of business
SS
Savannah Sharp
Dec 12, 2025
5.0
i work nearby and frequent this location often, my food is almost always fresh and the employees are kind!
KH
Kevin Horn
Oct 6, 2025
1.0
Slow slow slow
Only 2 customers and here we wait long telling us to pull up.
GN
Glenna Nichols
Sep 25, 2025
4.0
Slow but but good is good
SM
Spa Man
Sep 5, 2025
1.0
Food is good but has a MAJOR issue the line is constantly wrapped around the building service takes an over load of time and I know it’s the workers fast food used to be FAST but those workers are lazy and slow they lack attention to detail in any matter constantly forgetting sauces and putting cheese on things where it’s not requested even when a allergy is stated which is concerning I love Wendy’s and it’s sad the the one in Salem is the worst in all of Roanokes area I think they need to clean up their employees by weeding out the lazy ones because there are many there I can not stress this enough fast food is supposed to be FAST