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Wendy's

3.6
(1081 reviews)
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Business Details

1607 W. Main Street, Salem, VA
24153, United States
(540) 387-1991
https://locations.wendys.com/united-states/va/salem/1607-w-main-street
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About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Salem, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Salem, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1607 W. Main Street, Salem, VA
24153, United States

Hours

Reviews

3.6
1,081 reviews
5 stars
361
4 stars
291
3 stars
184
2 stars
80
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, indicating a significant issue with staff efficiency and training.

Food Quality

There were numerous complaints about food being cold, old, or improperly prepared, alongside some positive remarks about specific items.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Staff Attitude

Customer service was often described as unfriendly or unprofessional, with multiple instances of rude behavior from staff.
  • AH
    Amanda Hooper
    Jan 31, 2026
    2.0
    Sad really. I think this place is just used to having no dine in customers, but either way really sad. Food came out fast. Food was cold, old. Frosty was good. But the inside was just desolate like a post apocalyptic vibe. The drink machine had zero soda--90% of the drinks were "unavailable"--and was filthy; took a gamble and got flavorless tea; I'm assuming they have a separate drink machine in the kitchen they use for drive through and pick ups. Ketchup tasted weird and we took the last two condiment cups--again I don't think anyone dines in here so it's probably quite old. Just pitiful and I sort of pitied the place, but what can I do other than write this review.
  • MU
    Marco Umberger
    Jan 20, 2026
    3.0
    Didn't get a spoon to eat my chili with and the girl was not polite to me, I'm out of town and was hoping to like i do at the Wendy's at home
  • NH
    Norm Hudson
    Dec 15, 2025
    1.0
    Disgusting nasty dinning area and horrible service. Cookout is going to put this Wendys out of business
  • SS
    Savannah Sharp
    Dec 12, 2025
    5.0
    i work nearby and frequent this location often, my food is almost always fresh and the employees are kind!
  • KH
    Kevin Horn
    Oct 6, 2025
    1.0
    Slow slow slow Only 2 customers and here we wait long telling us to pull up.
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Frequently Asked Questions About Wendy's

What are the operating hours for the drive-thru at this Wendy's location in Salem?

The drive-thru at this Wendy's is open daily from 8:00 AM to midnight (00:00).

Is Wendy's in Salem, VA currently open?

Yes, this Wendy's location is currently open and committed to serving customers every day.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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