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Wendy's

3.5
(1124 reviews)

Business Details

2103 Apperson Drive, Salem, VA
24153, United States
(540) 444-0338

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Salem, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Salem, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2103 Apperson Drive, Salem, VA
24153, United States

Hours

Reviews

3.5
1,124 reviews
5 stars
372
4 stars
288
3 stars
202
2 stars
98
1 star
164

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and inattentive.

Food Quality

Food quality is inconsistent; some customers report fresh and hot meals, while others mention stale or improperly prepared items.

Cleanliness

Concerns about cleanliness, particularly in dining areas and restrooms, with reports of dirty tables and flies.

Order Accuracy

Frequent issues with incorrect orders and missing items, leading to customer frustration.

Speed of Service

Service speed varies; some customers experience fast service, while others report long wait times, especially in the drive-thru.
  • MM
    Manda
    Feb 25, 2026
    5.0
    Day shift is rude and does not have good customer service. 5 star rating is for night shift!!! They rock!
  • ZR
    Zachary Rawson
    Feb 20, 2026
    1.0
    Never had a good experience. Avoid at all cost!
  • LE
    Leah Eberly
    Feb 15, 2026
    2.0
    I ordered on the app and the food was good, but they forgot my straw for my drink. I’m lucky they did because when I got home I further inspected my tea (after scooping the ice out since there is no option for no ice on the app) and there are mold specs floating around in my tea, wasted money on something I *luckily* didn’t drink… now worried how clean their backline is and if I shouldn’t have eaten the food either
  • BS
    Brenda Brown (Sissy)
    Jan 10, 2026
    5.0
    Pick up our dinner tonight and the service was wonderful, everyone were very sweet and professional, we had a big order I was so impressed that they closed the bags down and taped them to keep them warm, then put them all in a large bag. Two thumbs up to Wendy's out standing service.
  • TA
    Tammy Andrews
    Jan 2, 2026
    5.0
    Fast and efficient

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Official website
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