Brand Certified
Papa Johns Pizza
3.2(310 reviews)
Certified by Papa Johns Pizza • Mar 01, 2026
Business Details
221 W 4TH ST, Salem, VA
24153, United States
Certified by Papa Johns Pizza • Mar 01, 2026
(540) 387-1122
Certified by Papa Johns Pizza • Mar 01, 2026
https://locations.papajohns.com/united-states/va/24153/salem/221-w-4th-st?utm_source=gmb&utm_medium=organic
Certified by Papa Johns Pizza • Mar 01, 2026
About
Certified by Papa Johns Pizza • Mar 01, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Salem, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Salem pizza for any occasion. Call us for pizza delivery in Salem or stop by 221 W 4TH ST for carryout to order the best pizza in Salem, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Mar 01, 2026
Hours
Certified by Papa Johns Pizza • Mar 01, 2026
Reviews
3.2
310 reviews
5 stars
115
4 stars
48
3 stars
23
2 stars
23
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times for delivery, incorrect orders, and poor customer service, particularly from management.
Food Quality
The quality of the pizza has declined, with complaints about undercooked pizzas, missing toppings, and overall blandness.
Staff Friendliness
While some customers praised the friendliness of the staff, others reported rude behavior from management.
Cleanliness Concerns
There were multiple complaints regarding unsanitary conditions in the restaurant, including staff not washing hands.
Mixed Experiences
Some customers had positive experiences with quick service and good food, but these were overshadowed by numerous negative reviews.
- KRKrystal ReedJan 21, 20265.0Good service, just busy for a Monday.
- NSNoah SmithJan 19, 20261.0dropped my garlic knots on the floor
- SMStephanie1 McKnightJan 16, 20261.0I ordered a pizza well done and it wasn’t even done. I had to put it in the oven
- CMChristi MartindaleJan 16, 20261.0Should have known better, but took the chance anyway. Got there after the app said it was ready only to be told that it was still in the oven. 8-9 people standing around waiting for their food. Finally got it and it was all under cooked. We had to put it back in the oven once we got home to finish it. That included the garlic parmesan sticks. They were another story. Only had drizzle on them. And the extra sauces that were purchased equaled about 1 tablespoon each. Don't recommend and won't be back. On a funny note, an old man was standing at the counter and wasn't being helped by anyone, so he called them and they answered the phone. She wasn't amused, but why ignore the person in front of you? It was funny.
- RDRyan DellJan 6, 20261.0Never order here. Papa Johns or this location specifically is terrible. I just ordered my pizza and bacon cheese sticks, they delivered and it was the wrong ordered and I called them and they said they would fix it, fine. I wait another 30 minutes or so and my order arrives, my pizza came but not my bacon cheese sticks, I called again and they basically tell me they can’t do anything about it. I can’t get a refund or credits, so basically I paid for my bacon cheese sticks and I never got it, they wouldn’t even work with me for a alternate option. I asked to speak with the Manager and the girl on the phone said he would’ve said the same. Never ordering from here again. Actually so pathetic, I never had such terrible service before, I paid for something I never got.
Frequently Asked Questions About Papa Johns Pizza
What are the operating hours for Papa Johns Pizza in Salem, VA?
Papa Johns Pizza in Salem, VA is open daily from 10:00 AM to 11:00 PM for both delivery and takeout services.
Does Papa Johns Pizza offer delivery and takeout options?
Yes, Papa Johns Pizza offers both delivery and takeout services, including no-contact delivery for safety.
Where is Papa Johns Pizza located in Salem, VA?
Papa Johns Pizza is located at 221 W 4TH ST, Salem, VA 24153, United States.
How can I order Papa Johns Pizza online for delivery or pickup?
You can order online for delivery or pickup by visiting the Papa Johns website or using their app available on iOS and Android. Delivery link: https://www.papajohns.com/order/viewStoreMenu/DELIVERY/BUSINESS/154 and Carryout link: https://www.papajohns.com/order/viewStoreMenu/CARRYOUT/BUSINESS/154
What kind of food products does Papa Johns Pizza offer?
Papa Johns Pizza offers pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Are there any special deals or promotions available at Papa Johns Pizza?
Yes, you can find current deals and specials by visiting the Papa Johns specials page at https://www.papajohns.com/order/specials
Can I purchase gift cards for Papa Johns Pizza online?
Yes, Papa Johns Pizza gift cards can be purchased online via their app or website at https://www.papajohns.com/gift-cards/
What nearby places can I visit before or after dining at Papa Johns Pizza?
Nearby places include Jojo's CupKakes bakery, Bellamane Salon for beauty services, and En L'air Academy of Dance and Acrobatics for entertainment. These can be enjoyable spots to check out before or after your pizza meal.
Is there a nearby bakery where I can get desserts close to Papa Johns Pizza?
Yes, Jojo's CupKakes is a nearby bakery where you can enjoy cupcakes and other baked goods near Papa Johns Pizza.
Are there beauty salons close to Papa Johns Pizza where I can get hairstyling or skincare services?
Yes, several beauty salons are nearby including Bellamane Salon, K. Robertson Salon, Chloe’s Blooming Hairstyles, BLONND, Salems Cut Above, and Styles by Rhonda. You can visit these for hairstyling, tanning, or skincare treatments before or after your pizza visit.
Brand Certified Facts from Papa Johns Pizza
This information is certified by Papa Johns Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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