Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items, particularly in the drive-thru.
Food Quality
Mixed reviews on food quality, with some customers receiving cold or improperly prepared items.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, particularly in food preparation.
Service Speed
Some customers praised the quick service, while others experienced long wait times, especially in the drive-thru.
JH
Jennifer Huddleston
5 days ago
1.0
I ordered door dash a steak biscuit no egg no onion with hash browns and sweet tea.wen my order arrived it was on a bagel..with mayo . No hashbrown and seeet tea with lemon the whole order was wrong. Then I try to call no answer phone doesn’t ring. I have a spot and have low sugar so now I can’t eat .. I will never order there again.you should get employees that can read.., I should get a refund
BT
Bo Thornton
Nov 2, 2025
1.0
I don't usually write negative reviews for businesses, but based on my experience with this restaurant today, I will. I play the McDonald's Monopoly game, and I saw that today was the last day to get pieces for the game. I ordered $27.00 worth of food to try to get the last piece I need to win a prize. I placed the order at home on the app, then went to the restaurant to pick my food up. The trouble started when I pulled up to the speaker to give the order taker my code to pick up the food. She was so rude. Screaming at and insulting me over the loud speaker. I have rarely been treated worse. When I finally got my food home, I discovered that my fries weren't filled like they were supposed to be. They were only half full! To make matters worse, the food I received was supposed to contain 7 game pieces. The order only game with 3 game pieces! I am shocked and angry right now, and I do not know if I will visit this location again. What a horrible experience to ruin a perfectly good Sunday afternoon.
JL
Jennifer Lawrence
Oct 19, 2025
4.0
I am a part time DoorDasher..and this restaurant is always the best. They have the orders ready and the management is very fit. They help me keep my customers happy with awesome service time.
My only complaint is that there was an employee with her belly showing (a medium skinned woman with tattoos on her face) and on her phone..loudly being open about her personal issues...and it seemed to affect drive thru times. ..as she was very concerned about taking on her phone on speaker. It seemed very perfessional and the time she was in drive thru we waited 26 min for our order.
NJ
N Jones
Oct 16, 2025
3.0
This McDonalds is ok. The rating would be better if they didn't charge more than the amount the as the other McDonalds. The food temperature varies.
DR
Danielle Raymond
Aug 15, 2025
1.0
If I could give a zero i would. Two days now 2 of my cards have been used at this location and I have not been here since June 30th. Wednesday night the manager said they would look into it then tonight the manager was laughing and saying I need to take it up with my bank. No you need to figure out which employee stole my card numbers. It's not my bank when it was 2 completely different cards used.
What are the regular operating hours of McDonald's at 2072 Apperson Dr, Salem, VA?
The McDonald's is open daily from 5:00 AM to 11:00 PM on weekdays, and from 6:00 AM to 11:00 PM on weekends.
When can I get delivery service from this McDonald's location?
Delivery is available Monday to Friday from 5:00 AM to 10:45 PM and on weekends from 6:00 AM to 10:45 PM.
Does this McDonald's have a drive-thru and what are its hours?
Yes, the drive-thru is open from 5:00 AM to 11:00 PM on weekdays and from 6:00 AM to 11:00 PM on weekends.
What types of payment are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does this McDonald's offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order McDonald's food through an app?
Yes, you can order through the McDonald's App available on iOS and Android, or via the online ordering link https://mcdonalds.smart.link/mjuu1ggdi.
Does McDonald's at this location offer contactless and curbside pickup options?
Yes, they offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What popular fast food restaurants are near this McDonald's?
Nearby fast food places include another McDonald's, Wendy's, and Sonic Drive-In, offering options if you want to explore different quick meal choices.
What nearby gas stations can customers use when visiting this McDonald's?
Customers can find Exxon and Sunoco Gas Stations nearby, convenient for refueling before or after your meal at McDonald's.
Are there any nearby amenities like markets or schools close to this McDonald's?
Yes, nearby places include Mike's Country Market for fresh produce and Roanoke Valley Montessori School for childcare and preschool services, useful if visiting with family.