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McDonald's

3.7
(1311 reviews)

Business Details

2072 Apperson Dr, Salem, VA
24153, United States
(540) 774-6295
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2072 Apperson Dr, Salem, VA
24153, United States

Hours

Reviews

3.7
1,311 reviews
5 stars
524
4 stars
311
3 stars
223
2 stars
97
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude employees and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and food served at the wrong temperature.

Food Quality

Feedback indicated a decline in food quality, with complaints about cold, stale, or improperly prepared items.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and poor hygiene practices.

Speed of Service

Service speed varied, with some praising quick service while others complained about long wait times.
  • MF
    michael Fitzgerald
    Feb 6, 2026
    3.0
    A cleaner McDonald's but so slow and staff is not the most friendly
  • LR
    laurie rhodes
    Jan 1, 2026
    1.0
    Food was nasty an cold .I had to go back in to ask for fresh fries they gave me the same cold old French fries. Get ya'll stuff together an hire all new people there.
  • VM
    Vanessa Malinowski
    Dec 11, 2025
    5.0
    It was good. Especially for being so busy
  • KK
    KH
    Dec 9, 2025
    3.0
    The price just keeps going up, $3 for a cheeseburger? Wow! Too bad the quality isn't keeping pace.
  • JH
    Jennifer Huddleston
    Nov 19, 2025
    1.0
    I ordered door dash a steak biscuit no egg no onion with hash browns and sweet tea.wen my order arrived it was on a bagel..with mayo . No hashbrown and seeet tea with lemon the whole order was wrong. Then I try to call no answer phone doesn’t ring. I have a spot and have low sugar so now I can’t eat .. I will never order there again.you should get employees that can read.., I should get a refund

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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