Dairy Queen Grill & Chill

4.1
681 reviews
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Business Details

14 Wildwood Rd, Salem, VA
24153-2326, United States
(540) 389-1366
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
14 Wildwood Rd, Salem, VA
24153-2326, United States

Hours

Reviews

4.1
681 reviews
5 stars
361
4 stars
172
3 stars
70
2 stars
22
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, including rude staff and long wait times.

Food Quality

Mixed feedback on food quality; while some enjoyed the ice cream and certain menu items, others reported cold or poorly prepared food.

Cleanliness

Several customers noted cleanliness issues, particularly with sticky floors and dirty tables.

Service Speed

Inconsistent service speed reported, with some praising quick service while others experienced long waits.

Positive Experiences

Despite the negative feedback, many customers shared positive experiences with friendly staff and enjoyable food.
  • MP
    Marie P
    Nov 5, 2025
    1.0
    They couldn’t get a mobile order right if their life depended on it.
  • SR
    Sarah Richardson
    Oct 29, 2025
    1.0
    They suck, the managers especially and one worker that i forgot her name. MANAGERS HAVE NO POISE ABOUT THEMSELVES
  • DN
    Danika Noel
    Oct 25, 2025
    1.0
    Poor customer service, we were refused service. My family and I attempted to order in the drive thru last night. We pulled up only to hear a recording that the restaurant was closed but the operating hours on the door was until 11 pm. So we waited in line with the other cars ahead of us who received the same recording. When I pulled up to the window, the employee asked me what I wanted to order only to tell me that they were closing soon and wasn’t cooking anymore food(it was 10:45 pm). When I asked her why not, since they weren’t closed, she said she would ask her supervisor only to come back and say I’m sorry we’re not cooking anymore food tonight. This was very upsetting since we had already waited over 10 minutes in line only to be turned away. I most likely will not visit this DQ again, I will drive to the one on Brandon Ave in hopes for better service.
  • KH
    Katherine Hicks
    Oct 5, 2025
    5.0
    Devon vu was so kind (: tasty food unlike most DQ I’ve been too lol. Very clean as well.
  • AX
    Asher X
    Sep 4, 2025
    1.0
    Paid over $6 for what turned out to be a cup of vanilla ice cream passed off as a medium Blizzard. Took it back, they remade it in a tiny cup that didn't even add up to my original medium, no apology, and it was still mostly plain vanilla after a few bites. Staff clearly don’t know (or care) how to make a proper Blizzard. If Dairy Queen wants to keep customers, they should take a lesson from Chick-fil-A on service and actually train their employees. I’ll be driving out of my way to a different DQ from now on.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes and malts, and DQ Cakes.

What are the operating hours of Dairy Queen Grill & Chill in Salem, VA?

Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.