Brand Certified
Dairy Queen Grill & Chill
4.1(683 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
14 Wildwood Rd, Salem, VA
24153-2326, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(540) 389-1366
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.1
683 reviews
5 stars
362
4 stars
173
3 stars
70
2 stars
22
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and incorrect orders.
Food Quality
Mixed feedback on food quality; while some enjoyed their meals, others reported cold or poorly prepared items.
Cleanliness
Several customers noted cleanliness issues, particularly with sticky floors and dirty tables.
Speed of Service
Service speed varied widely, with some praising quick service while others experienced long wait times.
Ice Cream
Ice cream received positive remarks, with many customers enjoying their treats despite some complaints about melting.
- TFTorgerson FamilyJan 19, 20261.0Went through the drive thru and ordered chicken tenders tossed in garlic parmesan sauce. When I received my order, the tenders were not tossed in the sauce. I mentioned it, and instead of fixing the mistake, I was told I could purchase the sauce for an additional $1.00. They also forgot my Diet Coke. Customer service was subpar, including the manager who was present. Overall, a disappointing experience.
- CLCarol LNov 30, 20255.0I enjoyed a $7.00 meal. It was perfect for me.
- MPMarie PNov 5, 20251.0They couldn’t get a mobile order right if their life depended on it.
- SRSarah RichardsonOct 29, 20251.0They suck, the managers especially and one worker that i forgot her name. MANAGERS HAVE NO POISE ABOUT THEMSELVES
- DNDanika NoelOct 25, 20251.0Poor customer service, we were refused service. My family and I attempted to order in the drive thru last night. We pulled up only to hear a recording that the restaurant was closed but the operating hours on the door was until 11 pm. So we waited in line with the other cars ahead of us who received the same recording. When I pulled up to the window, the employee asked me what I wanted to order only to tell me that they were closing soon and wasn’t cooking anymore food(it was 10:45 pm). When I asked her why not, since they weren’t closed, she said she would ask her supervisor only to come back and say I’m sorry we’re not cooking anymore food tonight. This was very upsetting since we had already waited over 10 minutes in line only to be turned away. I most likely will not visit this DQ again, I will drive to the one on Brandon Ave in hopes for better service.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes and malts, and DQ Cakes.
What are the operating hours of Dairy Queen Grill & Chill in Salem, VA?
Dairy Queen Grill & Chill is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill in Salem provide drive-thru service?
Yes, the Salem Dairy Queen Grill & Chill location offers a drive-thru for convenient service.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, Dairy Queen Grill & Chill welcomes families and children, providing high chairs and a family-friendly environment.
Does Dairy Queen Grill & Chill have outdoor seating and free WiFi available?
Yes, the location offers outdoor seating and free WiFi for customers.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place your order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/15349/.
Where is Dairy Queen Grill & Chill located in Salem?
It is located at 14 Wildwood Rd, Salem, VA 24153-2326, United States.
Are there other dining options near Dairy Queen Grill & Chill in Salem?
Yes, nearby dining options include Krystal Burgers, Denny's, Italiano's Pizza, Mamma Maria's, Salem Angelle's Diner, Hardee's, El Rodeo, and Arby's, providing a variety of food choices in the area.
What nearby services can customers access around Dairy Queen Grill & Chill?
Customers can access nearby services including Western Union for money transfers, LibertyX Bitcoin ATM, Farmer Auctions for shopping, polished spa nails for nail care, and Food Lion supermarket for groceries.
Are there lodging options near Dairy Queen Grill & Chill for visitors?
Yes, nearby hotels include Comfort Suites Salem-Roanoke I-81 and Quality Inn, convenient for visitors planning to stay in Salem.
Brand Certified Facts from Dairy Queen Grill & Chill
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