Business Details
About
Mexican Restaurant
Chipotle Salem VA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.5
455 reviews
5 stars
199
4 stars
68
3 stars
37
2 stars
44
1 star
107
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted consistently dirty dining areas, including overflowing trash cans and unclean tables.
Customer Service
Customers reported poor service, including rude staff interactions and lack of attention to orders.
Food Quality
Many customers experienced issues with food quality, including bland flavors, incorrect orders, and inadequate portion sizes.
Inconsistency
Frequent reports of running out of ingredients and inconsistent food preparation led to dissatisfaction among customers.
- EMElliott MillsDec 30, 20252.0DMV vibes. Very slow and employees hate their job
- MDMaria DurhamDec 17, 20254.0Caught them at the end of thier dishes. They were out of alot of things
- VWVictoria WindsorDec 14, 20251.0To go order thru app for drive thru. 17 degrees outside my order is sitting on a rack beside the window so it’s cold. Instead of the order being in a handle bag like usual it’s in a brown lunch bag on its side so the top has come ajar and leaked thru the lunch bag and when I take the bowl out half of it dumps out into and tears the bag. Also my small side of guac was missing
- MCMatt ClausDec 10, 20251.0I love Chipotle, but this location is consistently the worst I've ever been to across several states. It's clear that the employees dont want to be there, save everyone the trouble and shut it down
- SSSNov 23, 20251.0Advice: Don't tip here! Tonight I placed a big pick up order and I was ignored by staff when I went inside, aside from the one white guy who snickered. Even the girl wiping down the dining area ignored me. Sad that I had to go thru their drive thru to pick up my order, that got their attention.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Salem, VA?
Chipotle Mexican Grill in Salem, VA is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Salem, VA?
It is located at 1122 W Main St, Salem, VA 24153, United States.
How can I order food online from Chipotle Mexican Grill Salem?
You can order online through their official order website https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill Salem offer any loyalty or rewards programs?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What type of food does Chipotle Mexican Grill Salem serve?
They serve customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Mexican Grill Salem welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers and is inclusive to all.
How can I contact Chipotle Mexican Grill Salem for inquiries?
You can reach them by phone at +1 540-380-8230 or email at VA.3756.SalemVA@chipotle.com.
Which nearby car repair shops are located close to Chipotle Mexican Grill Salem?
Nearby automotive repair shops include Roberts Muffler Services, Rollins Automotive, AAMCO Transmissions, NexGen Automotive, and West Salem Collision and Frame, providing convenient options if your car needs service before or after your visit.
Are there any nearby places for relaxation or beauty services near Chipotle Salem?
Yes, nearby you can find Sha Sha Spa, Hair Designs Unlimited, and Shear Maddness for spa and beauty treatments to enjoy before or after your meal.
What other food options are near Chipotle Mexican Grill Salem?
Nearby food spots include McDonald's, Sam's Hot Dog Stand, Pizza Hut, Tropical Smoothie Cafe, and Long John Silver's, offering a variety of dining choices around the location.