Brand Certified
Chipotle Mexican Grill
3.5(461 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1122 W Main St, Salem, VA
24153, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(540) 380-8230
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/va/salem/1122-w-main-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3756
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Salem VA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
461 reviews
5 stars
202
4 stars
69
3 stars
37
2 stars
45
1 star
108
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted persistent issues with cleanliness, including dirty tables, floors, and trash bins.
Customer Service
Numerous customers reported poor service, including rude staff and lack of attention to orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about bland flavors, incorrect orders, and insufficient portions.
Order Accuracy
Several customers experienced issues with order accuracy, including missing items and incorrect ingredients.
Overall Experience
The overall sentiment is largely negative, with many customers expressing disappointment and stating they would not return.
- JKjohn klineFeb 17, 20262.0Don't order the chips some were not able to chew it was like the were not cook all the way or left over from other days
- LTlydia trevinoFeb 7, 20261.0lettuce was soggy, rice was stuck together, and the chicken was crispy.
- RJRakesh JFeb 7, 20265.0Fresh, good food, friendly staff, and a clean, pleasant atmosphere.
- AHAmen Ra HotepFeb 6, 20265.0Today I visited Chipotle and left very disappointed. I purchased two bowls, and the initial portion of chicken on my bowl was noticeably small—only a few pieces. When I politely asked whether that was the standard portion, the employee on the line explained he was following instructions but agreed it looked light and added more. I thanked him for correcting it. However, the situation escalated when another employee and a staff member in the back insisted that adding more automatically meant “double meat,” even though the original scoop appeared incomplete. I tried to explain that I wasn’t asking for double—I was asking for a standard portion consistent with what customers expect and pay for. The cashier and the original employee handled the situation respectfully. Unfortunately, other staff were dismissive and the tone felt unnecessarily confrontational. The experience was frustrating enough that I did not even eat the food. Portion consistency and respectful communication matter. Based on this visit, I will not be returning to this location.
- HVHaven VJan 21, 20265.0I absolutely love this location. This location is way better & nicer than the one located in the Valley View area. The nice of the staff and cleanliness of the area(s) are two things that speak volume when you enter this Chipotle location. To me it does not matter how much further the drive is to Salem if you were able to I would totally do it!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Salem, VA?
Chipotle Mexican Grill in Salem, VA is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Salem, VA?
It is located at 1122 W Main St, Salem, VA 24153, United States.
How can I order food online from Chipotle Mexican Grill Salem?
You can order online through their official order website https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill Salem offer any loyalty or rewards programs?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What type of food does Chipotle Mexican Grill Salem serve?
They serve customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Mexican Grill Salem welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers and is inclusive to all.
How can I contact Chipotle Mexican Grill Salem for inquiries?
You can reach them by phone at +1 540-380-8230 or email at VA.3756.SalemVA@chipotle.com.
Which nearby car repair shops are located close to Chipotle Mexican Grill Salem?
Nearby automotive repair shops include Roberts Muffler Services, Rollins Automotive, AAMCO Transmissions, NexGen Automotive, and West Salem Collision and Frame, providing convenient options if your car needs service before or after your visit.
Are there any nearby places for relaxation or beauty services near Chipotle Salem?
Yes, nearby you can find Sha Sha Spa, Hair Designs Unlimited, and Shear Maddness for spa and beauty treatments to enjoy before or after your meal.
What other food options are near Chipotle Mexican Grill Salem?
Nearby food spots include McDonald's, Sam's Hot Dog Stand, Pizza Hut, Tropical Smoothie Cafe, and Long John Silver's, offering a variety of dining choices around the location.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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