Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,750 reviews
5 stars
796
4 stars
556
3 stars
466
2 stars
264
1 star
668
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, particularly in the drive-thru, with long wait times often exceeding 20 minutes.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, contributing to a negative customer experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Cleanliness
The restaurant's cleanliness was a common concern, with reports of dirty tables and bathrooms.
Management Issues
Several reviews pointed to poor management and staffing problems, suggesting that the location is understaffed and poorly organized.
- IBIhab BenlamkaddemNov 9, 20251.0I’ve order mobile breakfast on 2 occasions 20-30 minutes before they close breakfast and on both times they’ve told me the cancelled the order because “I made the order 10 minutes before they close breakfast”. No where on the app or website does it say this…employees are most likely closing the breakfast station early at the inconvenience of customers. On top of that the manager does not try to help or make it right. Horrible location- ill start driving up to thornburg.
- DRDaniel RobinsonNov 4, 20251.0Do not go here if your in a rush or trying to be in and out in a swiftly time
- GGGloriaOct 28, 20254.0Spent 10 minutes in drive-thru at McDonald's in Ruther Glen. Sadly only one car was ahead of me so realistically it should not have taken so long. Staff not very friendly at all, perhaps a workshop on communication skills.
- RERose EversOct 17, 20252.0Busy because of its location from the highway. Food was hot. Ordered at kiosk, but gal at register wanted to accuse of us not paying, which i could only prove from my checking account because no receipts. I am gluten-free and its customary to get a burger on a little bed of lettuce when you say no bun! Nothing but the meat abd cheese! Its bad enough the removed all grilled chicken from menus! Not happy.
- ZTZuleyma TurciosOct 12, 20251.0Awful service. I placed a mobile order which included 2 medium ice coffees, one caramel and one sugar free vanilla. I was given one medium and one small, no labels on either cup and they drinks looked like it was just milk. I went inside to have them remake it and the employees working were so unpleasant. They looked miserable and unhappy. On top of that one worker walked away and told another worker “she thought she ordered a medium”. I corrected her when she came back and she didn’t even bother to apologize. My mother spoke to another worker Hispanic lady and asked if she was the manager she gave her a smart response “she’s is a manager so am I and everyone else”. We asked if the drinks could be remade and she stated they ran out of coffee. No other alternative was provided. This is not the type of customer service we expected to get but go figure its a McDonald’s. Regardless to say not worth the visit or headache trying to get an issue resolved by workers who look unhappy to be working and unwilling to provide any customer service.
Frequently Asked Questions About McDonald's
What are the hours of operation for this McDonald's location?
This McDonald's is open 24 hours every day of the week.
Does this McDonald's offer a drive-thru service, and what are its hours?
Yes, there is a drive-thru service available 24/7 every day.
Can I order McDonald's for delivery, and what are the delivery hours?
Yes, delivery is available 24/7 at this location. You can order online via their delivery URL or the McDonald's app.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is free WiFi available at this McDonald's?
Yes, WiFi service is available at this McDonald's.
Where is this McDonald's located?
It is located at I-95 & Ladysmith Rd, Ruther Glen, VA 22546, USA.
Which nearby gas stations can customers visit around this McDonald's?
Nearby gas stations include Sheetz, Exxon & Mobil Stations, Exxon, Shell, bp America, and BP; making it convenient for customers to fuel up when visiting or after dining here.
Are there any convenience stores near this McDonald's for additional shopping needs?
Yes, nearby convenience stores include Sheetz, Pit Stop, Wawa, and Kwik Shop, providing customers with options for snacks, drinks, and essentials before or after their meal.
What other dining options are available near this McDonald's?
Nearby restaurants include The Village Bistro and Grill and The Timbers Restaurant & Bar, offering American and seafood cuisine for customers looking for variety.
How can nearby services like automotive repair and emergency towing assist customers coming to McDonald's?
Nearby businesses such as Ladysmith Tire & Auto and Anytime Towing offer automotive repair and emergency roadside services, helping customers handle vehicle issues conveniently while they visit.