McDonald's

3.8
1503 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11059 Wards Road, Rustburg, VA
24588, United States

Hours

Reviews

3.8
1,503 reviews
5 stars
620
4 stars
348
3 stars
264
2 stars
116
1 star
155

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food temperature, freshness, and incorrect orders, including cold fries and burnt burgers.

Service Issues

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.

Cleanliness

Some customers noted cleanliness issues in the dining area and restrooms, while others praised the cleanliness of the restaurant.

Pricing Concerns

Several customers expressed that prices have increased significantly, leading to dissatisfaction with value for money.

Positive Experiences

Despite the negatives, there were positive mentions of friendly staff and good service at certain times, particularly during breakfast and lunch.
  • RA
    Russell Allen
    1 day ago
    1.0
    This McDonalds it’s the worst fast food restaurant I’ve ever been to in my life. I have a special needs child who only eats at very few places and McDonalds is one of them and the Rustburg VA location is the closest one to me with a 20 minute drive. We eat here several time a week and not by my choice. This morning 11/23/2025 I arrive to the drive through window at 10am. I do like the sign says and I pick the shortest line just to watch the 3 vehicles behind me order before I do. This happens every single time at the location. If you can’t run the lines like they are supposed to be ran then don’t do it. Close the second line! By the time I finally get to the first window no one is there. I watch all the vehicles in front of me get their food and leave before all the vehicles behind me start honking their horns. So I do like anyone with common sense does and pulls to the second window just to get attitude from the person working the second window because I hadn’t paid yet. I held it together and didn’t get rude and went on about my business but something really needs to be done about the way this location is being ran. If it was my restaurant and I was paying people to work their I wouldn’t be to happy with 3.8 stars and how all the reviews are about bad service.
  • NW
    Nichole Wood
    Nov 17, 2025
    1.0
    The lady in drive three on 11/16 needs to find a new job, she was beyond rude. Also the patties were burnt. The chicken nuggets and fries tasted like they were cooked in dirty oil.
  • TT
    ThreeBoyzMommy
    Nov 10, 2025
    2.0
    Milkshake tasted moldy. Food was so cold the cheese didn't even melt McDonald's first meal $6 combo That was supposed to be a deal was bumped up to almost 10 because I got a milkshake instead of a drink milkshake tasted moldy made me sick actually the food was cold and nasty tasting I called the McDonald's and Caleb was very nice and offered to replace the meal. I went up there tonight to have that meal replaced milkshake was still moldy tasting. the sandwiches we're not even hot enough to melt the cheese needless to say they were very cold I called the store when I got home and I told them and the manager argued with me said she made them fresh well as I said the meat and the bread was not even hot enough to melt the cheese, it's sitting over there on the counter now I refuse to eat it. Anyway after the manager told me that she made them fresh and I argued with her she hung up on me and then after that my number was blocked when I tried to call back. So that's about it I'm not going back for more food it'll just be just as nasty or worse. We used to count on getting some pretty good stuff there but lately it's been crap and the milkshake machine seriously needs to be cleaned
  • LC
    Linda Chase
    Nov 5, 2025
    5.0
    Iced caramel macchiato 👍
  • AK
    Anthony Keller
    Oct 15, 2025
    5.0
    Six bucks with the app in South Carolina you can't beat it.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Rustburg, VA?

McDonald's in Rustburg is open daily from 5:00 AM to midnight, with extended drive-thru hours until 1:00 AM on Fridays and Saturdays.

Does McDonald's in Rustburg offer drive-thru service?

Yes, the Rustburg McDonald's offers drive-thru service from 5:00 AM to midnight daily, with extended hours until 1:00 AM on Fridays and Saturdays.