Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Customers frequently praised the freshness and taste of the food, particularly the biscuits and chicken, although there were some complaints about inconsistency in preparation.
Service Issues
Several reviews highlighted poor service experiences, including inattentive staff, incorrect orders, and long wait times, particularly during busy hours.
Cleanliness
The restaurant generally received positive remarks for cleanliness, although some customers noted that tables and restrooms needed better attention.
Staff Attitude
While many customers appreciated the friendly and helpful staff, there were instances of rudeness and disengagement reported, particularly during peak times.
CA
Chester Anderson
6 days ago
5.0
Suoer fast organized drive through - reminds me of chick fila
LE
Laquell J Entertainment
Dec 30, 2025
5.0
Biscuits was hitting earlier today let me tell you lol.
MT
Meghan Turner
Dec 19, 2025
3.0
While placing my order, the cashier appeared disengaged and inattentive—bending down, eating, and speaking with food in her mouth while assisting customers. During the transaction, she failed to ring up an extra small fry, which required me to return to the register to correct the order.
I then requested additional BBQ sauce and made it clear that I understood there was a charge and that I was prepared to pay for it. I stated that I wanted three. The cashier responded that she was not going to charge me forty cents. When she handed me only one sauce, I asked for the remaining two. At that point, she stated she would need to charge me, to which I responded that I had already attempted to pay and was told no.
Instead of resolving the situation professionally, the cashier and another employee made comments referencing “the customer is always right,” which was said aloud and resulted in unnecessary embarrassment in front of others. This entire situation could have been avoided had proper attention been given during the order and had the interaction been handled respectfully.
I do not expect free items, special treatment, or exceptions—only basic professionalism, attentiveness, and respectful communication. Unfortunately, this experience fell well below those expectations.