Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,470 reviews
5 stars
464
4 stars
322
3 stars
269
2 stars
154
1 star
261
What are people saying?
AI-generated from recent customer reviews
Food Quality
Food quality is inconsistent; some customers enjoyed fresh and hot meals, while others received cold or improperly cooked items.
Service Speed
Service speed is a major concern, with many customers reporting long wait times at both the drive-thru and lobby.
Customer Service
Customer service varies widely; some staff are friendly and accommodating, while others are reported as rude or unprofessional.
Order Accuracy
Order accuracy is hit or miss, with several customers receiving incorrect or incomplete orders.
Cleanliness
Cleanliness of the restaurant is often criticized, with reports of dirty dining areas and unsanitary conditions.
- JLJennifer LawrenceNov 11, 20251.0As a part time DoorDasher...I went through the drive thru and was told the order was ready to pull up to the window. When I got to the window, I was pulled into the parking lot. I waited 22 min as car after car after car went through. The employee who brought the order out was rude. I was patient regardless. Please remember that DoorDash customers are STILL Wendy's customers even though your employees don't have to face the. It cuts into my time and wages as well as decreases customer satisfaction from Wendy's. The bags were not sealed. They looked honestly like trash someone was throwing away. I'm sure the employee who brought the food out wouldn't like it if their wages were affected by the poor service. Will avoid delivering from this restaurant going further. Customer ended up complaining about the food being not only cold but wrong. This was at approx 8am. I know the order had an orange juice and a tangerine lemonade...and the customer complained of missing French toast. Very frustrating all around.
- LPLinda PattersonNov 4, 20251.0$24 for 2 chicken tender meals? Small tenders, carmel drink had no carmel, and felt like a snack...NOT A MEAL. errr
- JWJim WestOct 2, 20254.0Fries were cold
- JLJustin LewisSep 22, 20253.0People were friendly and food was good
- JHJulie Hubert-deciccoSep 15, 20254.0Fresh, decent. Usually get the chicken salads. Can't complain one bit burgers on point. They actually got my order right?Both times!!
Frequently Asked Questions About Wendy's
Is Crossroads Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Roanoke, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Roanoke, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (540) 563-2178.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Crossroads Wendy’s serve breakfast?
Yes, this Wendy’s location in Roanoke, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for drive-thru at Wendy's in Roanoke, VA?
The drive-thru at this Wendy's location is open daily from 7:00 AM to midnight.
Does this Wendy's location offer dine-in and delivery options?
Yes, this Wendy's in Roanoke, VA offers dine-in, drive-thru, and delivery services where available.
Can I order Wendy's food online or through a mobile app?
Yes, you can place your order via Wendy's mobile app or at https://order.wendys.com for convenient online ordering.
Does this Wendy’s serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
Which payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I provide feedback or contact Wendy's Roanoke location?
You can contact customer care via their website contact page or call (540) 563-2178 to provide feedback.
Where can I buy Wendy's gift cards and check their balances?
Wendy's gift cards are available in-restaurant and online via their gift card portal; balances can be checked on their website.
Is Wendy's hiring in Roanoke, VA?
To check current job openings at this location, visit Wendy’s Careers page and search for Roanoke, VA jobs.
What nearby transit or landmarks can help me find this Wendy's?
Nearby places like Defy Roanoke amusement park and Beacon Credit Union can help you navigate to Wendy’s at 1612 Hershberger Rd NW, Roanoke.
Are there other dining options near Wendy's Nathan where I can visit?
Nearby dining options include Krispy Kreme for donuts and Subway for sandwiches, both close to Wendy’s on Hershberger Rd NW.
What services or businesses are located near Wendy's that might be of interest?
Nearby services include several banks like BB&T and First Citizens Bank, as well as retail outlets like Appliance Outlet and a car wash, Ultimate Shine Car Wash.