Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,474 reviews
5 stars
466
4 stars
322
3 stars
268
2 stars
154
1 star
264
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rudeness and long wait times.
Food Quality
Food quality was inconsistent, with complaints about cold items, incorrect orders, and unsatisfactory meals.
Speed of Service
Customers frequently noted slow service, particularly at the drive-thru, with long wait times reported.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and unkempt facilities.
Positive Experiences
Despite the negatives, some customers praised specific staff members and had positive experiences with food quality and service.
- CHC HJan 3, 20261.0VERY DISAPPOINTMENT AND RUDE MANGERMENT AND STAFF!!!!
- CJCrab JDec 10, 20251.0Do NOT go to this Wendy's. If they mess up your order, you will NOT be receiving a refunding and their customer service is absolute trash. The 30+ wait time for a single combo meal doesn't help the equation. My suggestion to this location? Give better customer service and hire more adequate management.
- SWSteven WatkinsDec 8, 20255.0We had a HUGE order during a snow and these guys pulled through for us flawlessly! 10/10 would definitely recommend for service. The manager in duty was absolutely heroic, thank you!
- JLJennifer LawrenceNov 11, 20251.0As a part time DoorDasher...I went through the drive thru and was told the order was ready to pull up to the window. When I got to the window, I was pulled into the parking lot. I waited 22 min as car after car after car went through. The employee who brought the order out was rude. I was patient regardless. Please remember that DoorDash customers are STILL Wendy's customers even though your employees don't have to face the. It cuts into my time and wages as well as decreases customer satisfaction from Wendy's. The bags were not sealed. They looked honestly like trash someone was throwing away. I'm sure the employee who brought the food out wouldn't like it if their wages were affected by the poor service. Will avoid delivering from this restaurant going further. Customer ended up complaining about the food being not only cold but wrong. This was at approx 8am. I know the order had an orange juice and a tangerine lemonade...and the customer complained of missing French toast. Very frustrating all around.
- LPLinda PattersonNov 4, 20251.0$24 for 2 chicken tender meals? Small tenders, carmel drink had no carmel, and felt like a snack...NOT A MEAL. errr
Frequently Asked Questions About Wendy's
Is Crossroads Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for drive-thru at Wendy's in Roanoke, VA?
The drive-thru at this Wendy's location is open daily from 7:00 AM to midnight.
Does this Wendy's location offer dine-in and delivery options?
Yes, this Wendy's in Roanoke, VA offers dine-in, drive-thru, and delivery services where available.
Can I order Wendy's food online or through a mobile app?
Yes, you can place your order via Wendy's mobile app or at https://order.wendys.com for convenient online ordering.
Does this Wendy’s serve breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
Which payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I provide feedback or contact Wendy's Roanoke location?
You can contact customer care via their website contact page or call (540) 563-2178 to provide feedback.
Where can I buy Wendy's gift cards and check their balances?
Wendy's gift cards are available in-restaurant and online via their gift card portal; balances can be checked on their website.
Is Wendy's hiring in Roanoke, VA?
To check current job openings at this location, visit Wendy’s Careers page and search for Roanoke, VA jobs.
What nearby transit or landmarks can help me find this Wendy's?
Nearby places like Defy Roanoke amusement park and Beacon Credit Union can help you navigate to Wendy’s at 1612 Hershberger Rd NW, Roanoke.
Are there other dining options near Wendy's Nathan where I can visit?
Nearby dining options include Krispy Kreme for donuts and Subway for sandwiches, both close to Wendy’s on Hershberger Rd NW.
What services or businesses are located near Wendy's that might be of interest?
Nearby services include several banks like BB&T and First Citizens Bank, as well as retail outlets like Appliance Outlet and a car wash, Ultimate Shine Car Wash.