Wendy's

3.3
781 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7111 Williamson Road, Roanoke, VA
24019, United States

Hours

Reviews

3.3
781 reviews
5 stars
234
4 stars
162
3 stars
147
2 stars
64
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or improperly prepared items, affecting overall satisfaction.

Cleanliness

Mixed reviews on cleanliness; some praised the cleanliness of the restaurant, while others reported unsanitary conditions.

Staffing Problems

Many reviews indicated that the restaurant was often short-staffed, contributing to slow service and order inaccuracies.
  • ML
    Marianne T. Lambert
    Dec 18, 2025
    5.0
    I ordered special food. They made to order.
  • JJ
    Jacob Johnson
    Dec 2, 2025
    1.0
    Went to drive thru was asked to wait a second. We received no further help. A line formed behind us where eventually all but one person just left. The resturants was empty inside and as we passed the window leaving the restaurant the worker was just stood not doing anything.
  • DC
    David Cowden
    Nov 28, 2025
    5.0
    I was there last week and the service was great, the staff was very friendly and the food was delicious.
  • PW
    Phillip Whitt
    Oct 31, 2025
    1.0
    So I ordered food from this place they messed it up so I call and speak with someone they respond with they can’t replace the order!!! I wouldn’t recommend this sorry of a excuse of a restaurant to anyone this is the second or third time it’s happened and I’ve given them the benefit of the doubt but no longer will I waste my hard earned money on a restaurant that can’t seem to service the public like it should I DO NOT RECOMMEND THIS PLACE AT ALL
  • AM
    Ann Morones
    Oct 16, 2025
    5.0
    Great service, food was hot and looked good, the service was excellent. The outside was clean. Plus they have FrOsTyS ☆☆☆☆☆

Frequently Asked Questions About Wendy's

Is Hollins Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's drive-thru at 7111 Williamson Road, Roanoke, VA?

The drive-thru is open daily from 8:00 AM to 11:00 PM.