Tropical Smoothie Cafe

3.9
583 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
703 Brandon Avenue S.W., Roanoke, VA
24015, United States

Hours

Reviews

3.9
583 reviews
5 stars
316
4 stars
90
3 stars
49
2 stars
40
1 star
88

What are people saying?

AI-generated from recent customer reviews

Smoothie Quality

Customers reported inconsistent smoothie quality, with some experiencing watered-down flavors and missing ingredients.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.

Customer Service

Feedback indicated poor customer service experiences, including rude staff interactions and lack of acknowledgment from employees.

Food Quality

While some customers enjoyed the food, there were complaints about undercooked items and incorrect orders.

Value for Money

Several customers felt that the prices did not match the quality or portion sizes of the food and smoothies.
  • LW
    Layne White
    2 days ago
    2.0
    Unfortunately today was not a great experience. I made sure to tell them I had an allergy to tomato, but they may not have remembered and it was added to my food by accident, but when I told them I couldn't eat the food they gave me, they said either a worker would have to pay for it or I would have to buy another one... Bummer.
  • AS
    Amanda Strole
    Nov 16, 2025
    1.0
    Unprofessional, did not get order right. Told me I could get out of the car n walk in an place the order they messed up. Did not try to make it right. Entitled, poor customer service. Will NOT go back.
  • HB
    Harmony Burditt
    Oct 24, 2025
    5.0
    Overall, at 10 out of 10 100% recommend vibes are good and the drinks are even better!!
  • BS
    Brent Shorter
    Oct 22, 2025
    5.0
    Smoothie was good. I got the Island Green and added pea protein to it. It had a fruity taste despite being a spinach and kale based smoothie. I ordered the jerk chicken wrap. It was also good. Lot of rice and very skimpy on the chicken portion. Pretty good flavor. Black beans and pineapple salsa and jerk sauce was not overpowering. I will order extra chicken next time for $1.50 more. Not bad price for the extra protein. I added the apple kale slaw for $1 extra and it was fresh and pretty tasty. Overall, I don't feel like I got great value for my money at about $22 for those two items. (Update, I now see where they offer a combo special and it drops the price to a better deal) It was good enough to go back and try a different wrap and smoothie next time. Update: I went back and tried their delivery service. It worked well. Tried a different wrap and smoothie. Baja chicken wrap was good and again with just the right amount of flavor. Not overpowering. Had the jalapeño corn as the side upgrade. It was good as well and worth the extra $1. The Acai Berry smoothie had a good blueberry and berry flavor. I added the pea protein again for $1 which is a good deal. Maybe a little too sweet. Not sure if sugar is added to the natural fruit? (Update: I see now you can order and adjust sweetener added to half or none.) Excited to try a different wrap and smoothie next time.
  • JL
    Jessica Lowe
    Sep 26, 2025
    5.0
    Haley was amazing server couldn’t ask for a better experience.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the dine-in hours at Tropical Smoothie Cafe on weekdays?

The dine-in hours from Monday to Thursday are 7:00 AM to 9:00 PM, and on Friday from 7:00 AM to 10:00 PM.