Subway

3.8
153 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Roanoke Subway® Restaurant at 3542 Electric Rd SW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3542 Electric Rd SW, Roanoke, VA
24018, United States

Hours

Reviews

3.8
153 reviews
5 stars
75
4 stars
25
3 stars
19
2 stars
11
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some customers reported rude behavior while others praised helpful and friendly service.

Food Quality

Inconsistent food quality noted; some customers enjoyed fresh and delicious sandwiches, while others complained about skimpy portions and unsatisfactory ingredients.

Cleanliness

Generally positive feedback on cleanliness, with some customers highlighting well-maintained facilities, though a few noted issues with hygiene practices.

Management Issues

Several reviews pointed out poor management and lack of training among staff, leading to service delays and mistakes in orders.

Pricing Concerns

Customers expressed dissatisfaction with high prices and inconsistent participation in promotions, leading to perceptions of poor value.
  • JM
    Jessica Melcher
    Oct 2, 2025
    1.0
    Absolutely horrible place. I ordered a $6.99 special. Lady rings me up for a non special more then double the special price. Doesn't know how to fix it so won't give me the money back i'm owed and freaks out on me in a foreign language. Double charges me and then won't give me my food. I will never patronize this subway again. Very disrespectful to take someone's money and not provide a service.
  • DM
    Debbie Minton
    Aug 21, 2025
    5.0
    I can't really say the Subway (or any Subway) actually has "atmosphere", but they do have tables to sit and eat comfortably, and be in the air-conditioning and not out in the heat ... but we always get our subs "to go" and take them home to eat, also in the air-conditioning, lol. Subway has good selections of subs, flat bread selections & some dessert items ... all of rhe subs that I've tried have been delicious ...)
  • TJ
    Trina Johnson
    Aug 7, 2025
    1.0
    I placed an order through the app and immediately noticed that the sandwich was wrong and called the location to let them know because I wasn't picking up for 45 minutes. The person on the phone said that my order had not come through yet, I said ok and called back and she said it still had not come through. I arrived to pick up and as I expected the sandwich was wrong. I patiently waited in line and told the employee she stated that she would take everything off the sandwich and add what I wanted. I explained that I simply wanted a fresh sandwich with only cheese mayo and pickle. She became very irate yelling that it was not her fault and she would only take the items off the old sandwich. After 5 minutes of her yelling it wasn't her fault 2 other customers chimed in to let her know she was wrong and that she should just make the sandwich. She finally made the sandwich after 2 phone calls and 15 minutes in the store. Her rudeness was unnecessary and very frustrating. I will never visit this location again. If you like to feel like a valued patron, don't spend your money here.
  • CM
    Cynthia Manley
    Jul 2, 2025
    1.0
    Service sucks! Stingy on the meat for the salad. I had to ask for extra and she didn't even cut it up! Also didn't offer any dressings!
  • BD
    B. Dennis
    Jun 20, 2020
    2.0
    Frustration #1: Ordered online for curbside pickup, which is clearly noted on the receipt. At arrival, I drove all around the location, both front and back, and saw no signage or indication of curbside pick up. Waited in front of the store for a couple of minutes, and could see an employee looking at me, but he made no movement. I went into the store, got my order, and asked about curbside. Employee looked at receipt, and said "Oh yeah, I would have met you if I had noticed" I inquired as to location of pick up, and he said "in the back". I then drove all around the plaza again, noting no signage or even a Subway sign in back! I noted address and found the Subway back door, again just a door with the address number. How could anyone know curbside was available, where to go, or how to alert store you were there? Frustration #2: Asked for sauces on the side for the 2 subs I ordered. Sauce had been added to one, and sauce was also in the bag. Other sub had no sauce, as requested, but the sauce in the bag was wrong. Frustration #3: Ate a portion of each sub. The Philly- Toppings were good, but meat was heavily flavored to remind one of a Philly cheese steak, and was not a pleasant flavor. The Dangerwich- again liked the toppings, but the pepperoni overpowered the whole sandwich, and the sub was much better without them. I ate the pepperon separately. Made it more balanced, and one could taste all of the ingredients. I think this sub is only available online. Frustration #4..the worst one! The diarrhea I experienced the next day was bad! Never ordering from Subway again! November 6, 2023 Subway may have redeemed itself a little in my eyes, but not much. I vowed I would not return, but the buy one, get one free promotion, if ordered through the app, was too good to pass up. I purchased a Turkey Titan and a BLT, both 12 inch subs. I asked that the sauces be placed on the side, and miraculously they were! I ate half of the turkey sub, and it tasted good. To my dismay, a short bout of diarrhea hit several hours later, and there was no doubt the sandwich was the culprit. The next day, I experimented by heating only the turkey and cheese from the other sub half. I heated the meat very well, as I assumed it was the culprit of my sudden displeasure. I ate the turkey, along with an avacado I supplied, and it still tasted good. The results: no problems were encountered! So was the turkey the source, with the "bugs" being killed by the heating OR was another element of the sandwich the culprit? We may never know, but I'd love know if other diners of this particular Subway have had this unpleasant gastro situation.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 3542 Electric Rd SW, Unit 10, Bldg A, Promenade Park Shopping Ctr, Roanoke, VA 24018, USA.

What are the Subway restaurant's operating hours?

The Subway restaurant is open Monday through Saturday from 8:00 AM to midnight, and on Sunday from 9:00 AM to midnight.