Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Roanoke Subway® Restaurant at 3542 Electric Rd SW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted rude and unprofessional staff interactions, with several customers expressing frustration over poor service and lack of attentiveness.
Food Quality
Mixed feedback on food quality, with some customers praising fresh ingredients while others reported issues like skimpy portions and unsatisfactory preparation.
Cleanliness
Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions and health code violations.
Management Issues
Several reviews pointed to poor management practices, including failure to honor promotions and inadequate staffing leading to long wait times.
Overall Experience
Overall, experiences varied widely, with some customers enjoying their meals and service while others vowed not to return due to negative experiences.
MJ
MJ Jones
Feb 11, 2026
1.0
If I could give 0 stars I would. I placed a mobile app order inside the store to receive the $6.99 promotion. So I advised the lady of this, and told her I can just tell her what I put on my sandwich. So after the lady removed my sandwich from the toaster she proceeded to try to put mayo on my sub. I advised her I want spinach, she then continued to go back and fourth with me saying the mayo goes first. I told her it is my sandwich, and this is what I want first. She then proceeded to put barely any spinach on my sub, and the spinach she put on my sub was molded, she did this to be funny. So I requested a refund, her and the other lady working there both told me no refunds. I have never heard of anyone not being able to get a refund. So I was forced to continue to go back and fourth with her on what I wanted on my sub and how much. This is the second time I have went through this at this location. I waited a few months to go back and try with them again which was today and it was another horrible experience. Which almost made me late to work, going back and fourth arguing with her on what I want on my sub that I paid for and that I'm going to eat. Someone should advise their staff that your not gonna put what you want on someone's sub that they paid for and that they are going to eat. Horrible experience once again at this location. I will not be going there again, I will be going back to my usual location. Upon completing my review I see below my review another complaint with the same lady. Which the reviewer (Nichole Brown) has a picture of the lady on her review that I had this experience with. Which she also had a bad experience with.
NB
Nichole Brown
Dec 31, 2025
1.0
I NEVER leave reviews but.....
When I entered the restaurant it was empty with thr exception of a gentleman who had already been served, it took a bit for someone to help me and when she did emerge from the back she was on her phone texting. She continued to text while I waited and when I said hello she told me to wait!! She then took her time to finish her text and then also proceeded to make a phone call in which she put her earbud in and was ON THE PHONE the entire time she waited on me.
At one point I even said, I'm sorry Im having a hard time figuring out if you are speaking to me or your phone call and she responds with ok!? Upon leaving I told her that I thought this was extremely rude and she said "Happy New Year"
I'm sorry but you are being paid for a service in which you interact with humans face to face, being on your phone during this entire process is so very very rude!!
DD
Dom
Dec 19, 2025
1.0
Open till 12am yet as soon as we placed an order they cancelled it then switched to temporarily closed on door dash. Laziness.
DM
Debbie Minton
Aug 21, 2025
5.0
I can't really say the Subway (or any Subway) actually has "atmosphere", but they do have tables to sit and eat comfortably, and be in the air-conditioning and not out in the heat ... but we always get our subs "to go" and take them home to eat, also in the air-conditioning, lol.
Subway has good selections of subs, flat bread selections & some dessert items ... all of rhe subs that I've tried have been delicious ...)
JS
Jeff Stacey
Oct 3, 2020
4.0
What is typically expected, not the best sub in town, but is a good, value priced alternative for a quick meal.
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