Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Roanoke, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 3555 Franklin Road, S.w. for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
1,222 reviews
5 stars
422
4 stars
266
3 stars
184
2 stars
104
1 star
246
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, often exceeding 30 minutes, with some experiencing delays of over an hour.
Food Quality
Many reviews mentioned issues with food quality, including cold items, stale fries, and incorrect orders.
Staff Attitude
Numerous customers described staff as rude or unprofessional, with several incidents of poor customer service reported.
Order Accuracy
A significant number of reviews highlighted problems with order accuracy, including missing items and incorrect food preparation.
Management Issues
Several customers noted a lack of effective management, with complaints about understaffing and unresponsive management.
- MPMiranda PNov 28, 20251.0The parking lot had a total of 5 cars and we still waited 45 minutes for a hotdog, a burger, and some tots. The tots were extremely stale. I don’t know what they’re doing in there but that was genuinely unacceptable.
- SPSade PerkinsNov 15, 20251.0Fries were old called to get the issue resolved. I was put hold and no one never picked up the phone which is very unprofessional dealing with people food. I will be calling in the morning to speak with management.
- LGLarry GrayNov 6, 20254.0Driving back from the hospital, my daughter must stop for her Route 44 diet cherry Coke or Cherry Limeaid. 2 problems: 1/2 the order screens don't work and the remote card payment doesn't work either making the server take the card inside so you can't leave a tip.
- EEEliseOct 28, 20253.0Burgers were cold. Mozzarella sticks were hot.
- NLNevaeh LynnSep 29, 20251.0was told my ordered was cancelled (even though i paid) and then told i couldn't place it again because their system is down and they stopped taking orders at 10:40. After being ignored on the intercom i called and the manager hung up, as a service industry worker this was a joke of an experience.