Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Roanoke, VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4504 Challenger Avenue for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
880 reviews
5 stars
342
4 stars
192
3 stars
133
2 stars
79
1 star
134
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff while others report rude or unprofessional behavior.
Order Accuracy
Numerous complaints about incorrect orders and missing items, indicating a consistent issue with order accuracy.
Speed of Service
Many customers express frustration with slow service, particularly during busy times or when using the drive-thru.
Food Quality
Food quality is inconsistent, with some items praised while others are criticized for being cold, stale, or poorly prepared.
Management Issues
Several reviews highlight poor management practices, including staff shortages and lack of attention to customer service.
- MMMonesa Harvey Manning2 days ago1.0Was charged for 2 large drinks and I order 3 kid drinks that I had to repeat 3 times and my kidos fries were ice cold
- SSSarahNov 28, 20255.0Enjoyed a quick bite on our way home from a flight. We ordered a chicken sandwich and cheeseburger that was made to order. The best part was half off drinks with the app deal. Since it is the holidays they had they best peppermint bark Brownie milkshake that was amazing! It was very quiet since we were traveling late at night. The staff were very nice and helpful. The prices were what you would expect when buying fast food.
- RJRingtangle JablowskiNov 10, 20255.0Quick and tasty
- DDDrake DarkstoneNov 4, 20251.0Don't use the app here and dont order if you have any time restrictions. Ordered one meal on the app at 5:36pm in the parking lot. Didn't get food till 5:53pm. It was cold. Could see a worker behind the counter start my drink, and 6 minutes later finish it. Another employee had to go and grab my food off the counter and get my drink to me. Could have circled drive through 2x from the time I got there till I actually got my food.
- NJnick johnsonOct 22, 20255.0We decided to eat out for a change and took a risk to try sonic once more. We received fast( I'm not kidding when I say this) service...the food was hot and fresh. Couldn't believe it, so I questioned jokingly if that was really our order. Even though they were busy, we still received polite and nice, customer service. They forgot the juice for our kids meal. After pressing the button, we got splendid service and the juice was on board. Great job!