Papa Johns Pizza

3.2
292 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Roanoke, VA, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Roanoke pizza for any occasion. Call us for pizza delivery in Roanoke or stop by 824 Jamison Ave SE for carryout to order the best pizza in Roanoke, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
824 Jamison Ave SE, Roanoke, VA
24013, United States

Hours

Reviews

3.2
292 reviews
5 stars
109
4 stars
48
3 stars
30
2 stars
14
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being polite and helpful, while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent issues with incorrect orders, leading to customer dissatisfaction and frustration.

Delivery Issues

Many complaints about slow delivery times and orders being delivered to the wrong location.

Food Quality

Inconsistent food quality; some customers enjoyed the pizza while others reported it being cold or poorly made.

Management Response

Some positive feedback on management's willingness to resolve issues, but also reports of poor management practices and lack of accountability.
  • DP
    D' lontae Poff
    Nov 6, 2025
    4.0
    Glad they finally switched people around, the new guy in the mornings, knows how to laugh & conversate with customers from diff cultures.
  • JJ
    Jordan
    Nov 3, 2025
    5.0
    Honestly the last couple of times I've ordered from this location have been amazing!, fresh high quality ingredients even late night which might not necessarily be the case for a lot of local pizza places, I had my order taken by a man who said his name was Trey he was very kind and helpful and made this experience even better. 10/10 definitely recommend
  • SH
    Sadie Hazelwood
    Nov 3, 2025
    1.0
    Arrived ten minutes past when my pizza was meant to be ready for a pickup. There was only two people on staff who quite frankly didn't seem like they had been working there long. They were stunned to say the least that I was there to pick up my order. I was told it would be "a few minutes" before my order was ready and that they were short staffed. I said it was totally fine and went to sit down. Ten minutes pass, a few more employees materialize, and I ask again, how long? They genuinely didnt seem to know what I was talking about, until one of the new people looked up my name and informed me that TWO ORDERS were ahead of mine. How on earth does that constitute a few minutes?! The employees here seem ill prepared to handle any kind of rush, to the point that I was ready to grab a hat and hop onto the line myself! It was absolutely insane. I've never sat at this long of a wait and this was at 8pm!!! I have never received such shitty service since I moved here three years ago! Pizza was due at 7:41 Pizza was handed to me at 8:27. Editing to add that the tall woman with the nose piercing was incredibly rude when I asked for the store number. I'm sure they hated interacting with me as much as I hated dealing with her, given the fact that I asked a whole three times about my order in the almost hour that I waited on my food. It worked out in her favor though, as can't imagine I will suffer through this service at this location again. TLDR: Horrible time management skills, terrible communication skills by the inexperienced employees present and rude supervisor makes this a horrible location to visit. Don't waste your time. Go to the other one. Pictured: five other people waiting over thirty minutes for their pizzas.
  • RW
    Robert Woolwine
    Oct 16, 2025
    5.0
    Placed an order through the app for dinner, spent just about what I had available. It deducted from my account but papa johns didn't receive the order. I had to call online services, the manager informed me, But wasn't nothing, in store could do bc it wasntnplaced over thebphone or in store. I had called back once online services drop call or i did. Thebmanager on duty, I forgot her name already, but it was her willingness to trust and still make me dinner to pick up, that im about to enjoy thanks to her and papa of course. She is definitely a keeper. And im sure her love spread in store.
  • SG
    Some Guy
    Sep 25, 2025
    1.0
    I called in a carryout. I was told it would be ready in 15 minutes. I showed up in 15 proceeded to wait another 15 and still did not get a pizza nor was addressed so I’ll gladly be taking my money somewhere where they appreciate it.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Roanoke, VA?

Papa Johns Pizza offers delivery from 10:00 AM to 12:00 AM Monday through Saturday, and from 10:00 AM to 11:00 PM on Sundays.

Can I order pizza online for carryout or delivery from Papa Johns Roanoke?

Yes, you can order online for carryout or delivery through their website or mobile app using the provided order links.