Outback Steakhouse

4.2
2936 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Roanoke on Franklin Road SW between Old Rocky Mountain Road and Pheasant Ridge Road next to Big Lots.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
4380 Franklin Road, Roanoke, VA
24014, United States

Hours

Reviews

4.2
2,936 reviews
5 stars
1,761
4 stars
612
3 stars
242
2 stars
139
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Quality

Service quality is inconsistent; while many customers praised attentive and friendly staff, others reported poor service and long wait times.

Food Quality

Food quality received mixed reviews; some customers enjoyed their meals, while others experienced issues with overcooked or incorrect orders.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the restroom and dining areas.

Pricing

Customers expressed concerns about high prices relative to food quality, with some feeling that the value did not meet expectations.

Customer Experience

Positive experiences highlighted by friendly staff and enjoyable meals, but negative experiences included complaints about management and service responsiveness.
  • NT
    Natalie Tyson
    2 days ago
    5.0
    Had a fantastic time, the waitress was amazing, I wish I could remember her name, she was in high school and had hair that came to about her shoulders, she anticipated what we wanted before we could ask her for anything, and we love the ranch at your restaurant and did not have to ask for extra sauce like we usually do, have not had such great customer service in a while. Food was the quality I usually expect from outback. Can't think of a complaint at all.
  • LS
    Lacy Smith
    3 days ago
    5.0
    I ordered the shrimp on the bar with rice and broccoli and got a side order of sweet potatoes and green beans. I picked it up at the to go area. I ordered it online. They told me it would be ready at one certain time and I pulled in two minutes before checked in and my meal came out within the next two minutes. The young lady who brought me my food was very very pleasant and very professional, but very nice. I will definitely come back again.
  • AS
    Ari Scott
    5 days ago
    5.0
    I had a awesome time there! I order the alice chicken it was perfect how i want it! My niece works there also as her for job busser! Alot of the severs are very sweet and respectful . the mangers are interactive with the customers which is great cause u don’t see that a-lot.but overall this place is good to eat at and very exceptional.!
  • JM
    Jeanet Moore
    Nov 14, 2025
    5.0
    I LOVE Outback Steakhouse! If I can, I ask for Cooper. He serves, bartends…he just always takes great care of us and for that I’m so appreciative. The food is hands down the best flavor all around and I’ve never had a bad meal. Atmosphere and cleanliness is sometimes hit or miss but if Cooper is there I know my experience will be great.
  • TE
    Travis Edwards
    Nov 14, 2025
    1.0
    Stopped at Outback in Roanoke for food and drink. We decided sit at bar. Bad idea!!! First off the bar was absolutely filthy. We had to ask twice for bread. Mainly because she was on her phone 90% of the time. The bartender was not dressed appropriately not looking like other workers there. She never even told us her name until at the end. Her name was Bri. We were very disappointed. We will never sit at bar again if she is there. One positive the food was great!

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.