Jimmy John's

3.5
160 reviews

About

Sandwich Restaurant

Location

Jimmy John's
18 Campbell Ave SE, Roanoke, VA
24011, United States

Hours

Reviews

3.5
160 reviews
5 stars
74
4 stars
23
3 stars
17
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including unhelpful staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the sandwiches, others complained about missing ingredients, cold food, and overall dissatisfaction with the quality.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported dirty conditions and unkempt areas.

Operational Hours

Many customers expressed frustration with inconsistent hours, including being closed during posted hours and early closures.

Delivery Problems

Several reviews highlighted issues with delivery, including long wait times, incorrect orders, and limited delivery areas.
  • KP
    Krisha Patel
    5 days ago
    5.0
    It was a cute spot and the foot was good and made quickly! The staff was very sweet and friendly. It was the perfect lunch spot for my boyfriend and me :)
  • CJ
    Catherine Jones
    5 days ago
    1.0
    Asked a girl a question and she responded with rudeness because she was on her phone showing another employee something on her phone.
  • DP
    Deborah Pollio
    Dec 1, 2025
    1.0
    Store is open, but NO ONE IS WORKING! Waited a while, then just left.
  • JH
    J David Hillery
    Nov 8, 2025
    3.0
    A good chain sandwich joint that hit the spot for a quick bite coming into town. They are located downtown. Place was clean enough including the restroom. Staff was a bit too laid back for me. Not unfriendly but still. My Pepe sandwich which was basically Ham and cheese was good and fresh bread tasty! I would return. 3.5, rounding down.
  • TW
    Tem Wdle
    Aug 19, 2025
    1.0
    I ordered an Italian said I don’t want ham and said only oil and vinegar because I hate mayo yuk and I get my sandwich and take a bite and there is a ton of mayo and ham on it and the drink machine is out so I had to buy a bottle soda and I open it just to find out it’s flat and I just spent $17 on something that just went in the trash because I don’t have time to go back down there I can say I will never again be going to that jimmy johns