Chipotle Mexican Grill

3.6
654 reviews
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Business Details

4753 Valley View Blvd NW, Roanoke, VA
24012, United States
(540) 904-1615
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Valley View Blvd NW is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4753 Valley View Blvd NW, Roanoke, VA
24012, United States

Hours

Reviews

3.6
654 reviews
5 stars
286
4 stars
126
3 stars
59
2 stars
51
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being friendly and helpful, others were reported as rude and dismissive.

Food Quality

Many customers expressed dissatisfaction with food quality, citing issues like stale ingredients, incorrect orders, and poor preparation.

Cleanliness

Numerous reviews highlighted ongoing cleanliness issues, with reports of dirty tables, unkempt dining areas, and unsanitary food handling practices.

Portion Sizes

Several customers complained about small portion sizes, particularly in comparison to other locations, leading to disappointment regarding value for money.

Overall Experience

While some customers had positive experiences, many reported significant issues that led to frustration and a lack of desire to return.
  • RP
    Rick Pinkerman
    2 days ago
    1.0
    Employee was extremely rude and loud because we ordered 3 tacos and a bowl of rice . Place is filthy as well.. will not be back and will spread the word about this outhouse.
  • NF
    Nicholas Fernandez
    Nov 3, 2025
    1.0
    My first time at this store. I have a gluten allergy and I normally tell the workers to change gloves when I’m being served and generally it’s never an issue but the one worker at this place when I kindly asked her to change gloves and said I have an allergy, her reaction was absolutely disgusting, she mumbled, she rolled her eyes and made me feel like I’m just the worst person ever and that I shouldn’t be here eating. Never again I will come to this place if that’s how the workers treat their customers.
  • TR
    Thomas Rucker
    Oct 26, 2025
    5.0
    Shavir is a perfect employee. Extra helpful! And polite!
  • KB
    Kata Burgess
    Oct 25, 2025
    5.0
    My husband and I went to this location this morning and had the best customer service. The vibe was spot on and the Halloween decor was so cute.
  • JB
    Joan Brown
    Oct 24, 2025
    5.0
    This one always has the best chips, perfectly done 🥰
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Valley View Blvd NW offer?

Chipotle offers Mexican-inspired fast-casual food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 4753 Valley View Blvd NW?

The restaurant is open daily from 10:45 AM to 10:00 PM.