Business Details
About
Mexican Restaurant
Chipotle Valley View Blvd NW is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
661 reviews
5 stars
289
4 stars
127
3 stars
58
2 stars
51
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff performance is mixed; some customers praised friendly and helpful service, while others reported rude and dismissive behavior.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and food areas, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, others complained about stale ingredients, small portions, and food safety issues.
Order Accuracy
Numerous complaints about incorrect orders and missing items, particularly with online orders, indicate a need for improved order management.
Staffing Issues
Reports of understaffing and inexperienced employees led to long wait times and poor service during busy hours.
- GRgaby Rivera4 days ago1.0I went there on Monday morning, and honestly, I had a bad experience. The place was dirty, and the managers' attitude left a lot to be desired. It was a terrible experience, awful service. I love Chipotle, but I wouldn't go back to that location.
- MSMelinda SullivanJan 2, 20261.0Tell me why your food is so much different from the food at Towers. Don't go to valley view they are AWFUL and the meat is old and cold. The chimichurri sauce all NASTY it was burnt tasting its a great sauce at Towers its just a 10 mile ride. Towers is completely different atmosphere. I won't be back. Clean your store 11am and floors are nasty smh, you staff sitting in lobby they act like I was bothering them to order. This is second chance and I can't do that. It's my last visit to any Chipotle you need to train your staff on job duties like cleaning. The food is too expensive to keep getting screwed over..
- CCCristhian CashDec 23, 20255.0Cris and Josh were awesome. They were friendly, quick, and made my order exactly how I wanted it. Even with the line moving fast, they still took the time to be polite and make sure everything was right. Great customer service—definitely made my visit better
- CCChris CrossDec 23, 20255.0It was wonderful, good service and my food was awesome
- TPTina PughDec 18, 20251.0Was rushed and ended up without things wanted crew was in a hurry like the building was on fire
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Valley View Blvd NW offer?
Chipotle offers Mexican-inspired fast-casual food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 4753 Valley View Blvd NW?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Mexican Grill Valley View Blvd NW offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill Valley View Blvd NW online?
You can order online through their website at https://order.chipotle.com/ or through the Chipotle app available in the App Store.
Where is Chipotle Mexican Grill located in Roanoke, VA?
It is located at 4753 Valley View Blvd NW, Roanoke City, Roanoke, VA 24012, USA.
How can I contact Chipotle Mexican Grill Valley View Blvd NW by phone or email?
You can call them at +1 540-904-1615 or email at VA.3331.ValleyVB@chipotle.com.
Does Chipotle Mexican Grill welcome LGBTQ customers?
Yes, Chipotle Mexican Grill is welcoming and inclusive of LGBTQ customers.
What nearby medical and dental services are close to Chipotle Valley View Blvd NW?
Nearby you can find Aspen Dental - Roanoke, VA, Motto Clear Aligners, Banfield Pet Hospital, and National Eyecare Associates for dental and health needs.
Which nearby retail and entertainment options are available close to Chipotle Valley View Blvd NW?
You can visit Valley View Mall's GameStop for video games, Cricket Wireless for mobile phones, or Rack Room Shoes for footwear, among other retail stores.
Are there other dining options near Chipotle Mexican Grill on Valley View Blvd NW?
Yes, nearby dining options include Ruby Tuesday for burgers, Crab Du Jour for seafood, and O'Charley’s Restaurant & Bar for American cuisine.