Business Details
About
Mexican Restaurant
Chipotle South Roanoke is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
850 reviews
5 stars
403
4 stars
199
3 stars
77
2 stars
53
1 star
118
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the restaurant was dirty, with unclean tables and food debris on the floors.
Food Quality
There were numerous complaints about food being served cold, stale, or of poor quality, including issues with portion sizes and missing ingredients.
Customer Service
Many reviews highlighted rude or disengaged staff, with several customers expressing dissatisfaction with the service they received.
Consistency
Frequent mentions of declining quality and service over time, with some customers noting that this location used to be their favorite.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting good experiences with specific staff members.
- WPWalker PhillipsNov 5, 20251.0This is a horrible location. Dirty, garbage piled up everywhere, staff that could care less. No wonder the stock of this company is in the tank.
- MMMichael MattioniOct 28, 20254.0Very rarely have an issue at this location. The server today hooked me up!
- MFMaddie FarisOct 13, 20252.0I never write reviews but this rice was too horrible not to. Ruined the whole meal having white rice that crunched.
- KMKatie MaresOct 2, 20251.0Went a few hours after the typical lunch rush and there was only one family eating in there. The place was an absolute disaster and the food behind the counter hadn't been refilled or flipped all day. There was also a baby behind the counter, which I can understand due to the childcare crisis right now, but the employees were just playing with the baby instead of doing anything related to their job while they had down time. The girl serving us told us they didn't have white rice because they didn't feel like making any. The guac was just a tub of brown goo. There were multiple unfinished burritos laying on the counter behind the glass, likely due to people starting to create something and then deciding to leave as they worked their way down the line and realized they were out of half of the ingredients and the rest were so old I was worried I would get food poisoning. I'll be going to Tanglewood or Valley View locations from now on. I suspect the new Qdoba across the street will put this location out of business in no time once it opens.
- DJDaniel JarrettSep 15, 20255.0I eat here every week. The team is always ready to serve my awesome food. The food and portions are great. Elizabeth is very kind and pleasant and is great at her job.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill South Roanoke located?
Chipotle Mexican Grill South Roanoke is located at 2011 Colonial Ave SW, The Towers Shopping Center, Roanoke City, VA 24015.
What are the operating hours of Chipotle Mexican Grill South Roanoke?
Chipotle South Roanoke is open daily from 10:45 AM to 11:00 PM.
Does Chipotle South Roanoke offer pickup and delivery services?
Yes, Chipotle South Roanoke offers both in-store pickup and delivery services.
How can I order food online from Chipotle South Roanoke?
You can order food online via the Chipotle app or by visiting https://order.chipotle.com/.
What kind of food does Chipotle South Roanoke serve?
Chipotle offers customizable Mexican food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle South Roanoke accept credit cards and offer gift cards?
Yes, they accept credit cards and also offer gift cards for purchase.
Is Chipotle South Roanoke welcoming to the LGBTQ+ community?
Yes, Chipotle South Roanoke is welcoming to the LGBTQ+ community.
What nearby places can I visit around Chipotle South Roanoke for dessert?
Nearby dessert options include sweetFrog and Spoons Frozen Yogurt, both located close to Chipotle South Roanoke for a sweet treat after your meal.
Are there any mobile phone stores near Chipotle South Roanoke?
Yes, T-Mobile, Verizon, Wireless Zone (Verizon Authorized Retailer), and RadioShack are all nearby mobile phone stores for your convenience.
Can I find healthcare services near Chipotle South Roanoke?
Yes, AFC Urgent Care Roanoke and MinuteClinic at CVS are nearby healthcare facilities you can visit if needed.