Chipotle South Roanoke is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Multiple customers reported that the restaurant was consistently dirty, with unclean tables and food debris on the floors.
Customer Service
There were numerous complaints about rude and unhelpful staff, with some customers feeling disrespected or ignored.
Food Quality
While some customers enjoyed the food, many reported issues with portion sizes, stale ingredients, and inconsistent quality.
Order Accuracy
Several reviews mentioned problems with incorrect orders, missing items, and poor handling of online orders.
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Matt Farris
2 days ago
4.0
Very good, reminded me of chipotle believe it or not! Very long wait about 20 minutes after when we were supposed to get our food, because we ordered online.
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Elizabeth Cane
Dec 30, 2025
1.0
The employees completely ignored us for 20 plus minutes while trying to pick up our food that sat right on the counter, already paid for. Myself and about 8 other people.... ignored. Didn't ask us anything. Never even spoke to us. If you ever order double anything from here, you never get it. You pay for double something but they never give you double.The "bag" of chips was literally 1 handful of chips. We're tired of their laziness so we're never going to this location again.
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Stephanie Sue
Dec 30, 2025
1.0
I was a dine in customer watching this evening. I understand it was incredibly busy, but even during those times, rudeness to the point someone is in tears should never happen. I watched as the doorash/uber/grub hub (not sure what app) delivery drivers came in and waited, quite patiently I might add. The middle aged woman with the red curly hair did not acknowledge any of them whatsoever. The young man working the counter did and he was very polite and kind. This woman with the red hair brings a bag out and yells out a name. Then goes back to whatever she was doing. The delivery driver seemed very confused and thought she was supposed to grab it and confirm. That woman who hadn't acknowledged a single customer got right up in her face and told her not to step behind the counter. She was so rude that this driver walked out in tears and I followed to console her. That was awful. I dont care how busy you are, kindness is free and easy. I won't be returning for that exact reason. That was absolutely horrible. Delivery drivers are working too and theyre penalized when they take too long to grab an order. Thanks.
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linda nance
Dec 20, 2025
5.0
The associates were friendly yet efficient n helping me to decide what choices I wanted to make on food choices. I liked their music choice. Made for a nice atmosphere.
Thank you 😊
AD
Amy Doval
Dec 19, 2025
1.0
A week prior to our event, our planner confirmed the process for placing a group order, notifying them of the date and number of orders. A couple days prior, we were notified that the orders needed to be submitted by 10AM the day of our luncheon. Upon arrival to pick up the 19 orders, they were turned away because of not being adequately staffed to process the orders submitted nearly 2 hours prior. At the very minimum, notice that they were not going to accept the order should have been sent at the time the orders were placed. Thankfully, the bbq place in the same parking lot was more than willing to accommodate the orders and lunch was delicious.