Chipotle Mexican Grill

Reviews

• DH

  Dreama Hurt

  Mar 2, 2026
  1.0
  first I will say I usually enjoy eating Chipotle but last night when I visited the manager lady was working the line. I stepped up to order a chicken bowl was advised she did not have enough chicken for my order, however there was a cook right behind her cutting up chicken she saw me looking and stated that she could not take any of that chicken that it was for the drive thru line. I was puzzeled because to me a customer is a customer wither dine in or drive thru. we moved through that and came to the add on's pico was out and she said very loudly I have been working since early that morning and has not had time to get anything caught up. I said oh she looked at me and said what eles would you like. I finshed my order but that manager needs a class on how to treat customers. I suggest you get her some help ( she did have 4 other bodies working) before you lose your business. I will not be retutning but good luck with the rude customer service.
• DW

  Daniel Wells

  Feb 25, 2026
  3.0
  Normally don’t leave reviews but your automated services would not put me through to a manager. The lady working the drive thru window for mobile orders”The Queen” needs to be taught hospitality lessons. She’s rude and has no reason to be working with the public. My order was due at 1 for me to take to my wife for her lunch I showed up at 9 min till 1. Now me being me knows it may not be ready and I’ll have to wait a few minutes. No biggie. What is the big problem is being told rudely “well you’re going to have to wait” well duh! She slammed the window then proceeded to make order all while slamming them in bags. Right at 1 she got my order ready opened the window and handed it to me. I said thanks and she said nothing . All I got was a window slamming in my face. Do better people it takes less then 2 seconds to be polite if you can’t do it don’t work in service. I will not return to this location I’ll go to towers!
• AB

  Alexander Barge

  Feb 24, 2026
  1.0
  They ran out several items and couldn’t refund me because of how their corporate system works. When I went online to request a refund the chat bot didn’t give a full refund.
• JP

  James Phillips

  Feb 20, 2026
  1.0
  Chipotle Tanglewood Mall Roanoke Va was worst than horrible tonight. The place was filthy and the food looked rancid. We gave it a try and ditched half of it. They had a sign no ice but did not say every drink including their lemonades were hot. Seriously to have so many employees, how can the place be so filthy? We told them we were eating in and they put it to go. The drive through was busy and we saw what they dished out, someone is going to get sick! No way that place stays in business. Sad as so many of the restaurant there were packed.
• CP

  Chase Ph

  Jan 8, 2026
  5.0
  Never have hard rice🥹 very cute very good

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