Chipotle Mexican Grill

2.3
210 reviews
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About

Mexican Restaurant
Chipotle Tanglewood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4464 Electric Rd, Roanoke, VA
24018, United States

Hours

Reviews

2.3
210 reviews
5 stars
47
4 stars
15
3 stars
16
2 stars
17
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many mentioning poor management and lack of training.

Food Quality

Numerous reviews highlighted issues with food quality, including undercooked rice, bland flavors, and incorrect orders.

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes, feeling they were not getting value for their money.

Cleanliness

The restaurant was often described as dirty, with unclean tables and a messy environment, contributing to a negative dining experience.

Management Issues

Several reviews pointed to poor management practices, including yelling at staff and not addressing customer complaints effectively.
  • KA
    Katelyn Agee
    4 days ago
    1.0
    When we walked in. I immediately noticed all the trash all over the ground and the food alll over the tables. Very off putting because we wanted to dine in. It took a lil bit for us to be even taken care of and we were the only ones in the entire store. Me and my bf. And the lady was throwing our food at us when we paid and we said have a good night and she said yup. I said wow.
  • AA
    Ashley Avila
    5 days ago
    1.0
    Worst Chipotle I've ever been to. I've been to Chipotles from Maryland to DC, all over Florida, Georgia, South Carolina, North Carolina.......THIS LOCATION is by far the WORST. Even worse than the one in Savannah Georgia which was pretty bad. This location is closer to my home than the other 4 in this area but I will go out of my way to avoid this location. I was told they had new management by the regional manager I ran into about 6 months ago, but when I recently revisited, it is still disgusting with food mess everywhere, staff on cell phones while there's a line out the door with 2 people actually working, manager hiding in the office, threatening to charge extra for a small ramekin of lettuce and sour cream for a kids meal. My 6yr old wants to make a bowl like mine and they want to upcharge everything even though I ordered two additional bowls and could have a few ramekins to go with those (which I didn't). AWFUL location. Hoping Corporate sees this eventually and fixes this location. What a shame.
  • CK
    Cynthia Kane
    Nov 10, 2025
    1.0
    I visited this restaurant for the third and last time. I only go here because my grandchildren like the food. This place is filthy dirty and needs to be reported to the health department. I’m amazed that there are always 6-8 employees behind the counter. Most of the employee’s are just standing there doing nothing.
  • KH
    Kayla H
    Nov 6, 2025
    1.0
    Don’t rush people to check out especially if you aren’t busy. Also don’t make racial comments while working. Didn’t get to use my coupon because i didn’t get to scan my code because she rang my husband up before I got a chance to give code and of course they don’t ask do you have a code when checking out.
  • KA
    Kasey Anderson
    Oct 29, 2025
    1.0
    I never leave reviews, specifically bad ones as I understand that things happen, however, this location has sadly gone completely downhill. No greeting from employees and usually an attitude while taking your order. The counter stays a mess with items mixed up in the containers. I went today thinking my experience would be better but it was worse than usual. One employee stood with his back against the wall with his arms folded just staring as we walked in. Again, no greeting. My burrito was folded in a way that the insides were pouring out of the top essentially making it inedible as a burrito. They were running low on corn salsa and sour cream and instead of getting more, they scraped the bottom and barely put any on my burrito or my boyfriend’s bowl. Lastly, I paid $6 for guac and maybe 20 stale chips. If there is no serious overhaul here, this location doesn’t stand a chance.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Tanglewood, Roanoke?

Chipotle Mexican Grill is located at 4464 Electric Rd, Roanoke, VA 24018.

What are the opening hours for Chipotle Mexican Grill in Tanglewood?

Chipotle Mexican Grill is open from 10:45 AM to 10:00 PM every day of the week.