Chipotle Mexican Grill

3.8
240 reviews
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About

Mexican Restaurant
Chipotle Roanoke Orange Ave is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3661 Blue Hills Village Dr NE, Roanoke, VA
24012, United States

Hours

Reviews

3.8
240 reviews
5 stars
125
4 stars
37
3 stars
19
2 stars
18
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold, poorly prepared, or even spoiled items.

Service Speed

Many reviews highlighted long wait times for food, both in-store and for pickup orders, leading to customer frustration.

Portion Sizes

Several customers complained about skimpy portion sizes, feeling they were not getting value for their money.

Cleanliness

Multiple reviews noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Staff Attitude

Customer experiences with staff varied widely, with some praising friendly service while others reported rudeness and lack of engagement.
  • JW
    Jacob Walker
    4 days ago
    5.0
    Great classic chipotle with solid portions for price. Very nice staff and freshly made toppings. Slightly more spice in the chicken at this chain location than others which was a great improvement to the bowl.
  • DW
    Debra Whitlow
    Nov 3, 2025
    5.0
    Food was really great. I could choose my own toppings and it was more than I could eat 😆
  • AA
    av
    Oct 31, 2025
    1.0
    This Chipotle was one of the worst food establishments I've ever been to. I was 3 people back in line and it took over 40 minutes to order and get my food and I got there around 4:30pm. There were 4 people I saw working. One at the register never helped with anything else. She would wait 10 minutes of doing nothing for the other workers to give her someone's food so she could check the customer out, but that was it. When I got to the counter to order (1 chicken burrito bowl) there was hardly any ingredients in the bins, some were even empty so I felt like I got jipped. The workers also seemed to be in a bad mood or not engage at all. The girl at the register seemed like she couldn't be bothered by communicating with the customers, not even during checkout. The place was also filthy. I was late getting to an event because of how long this took. I tried scarfing down my food from the parking lot. The food was completely cold and the worst part is it tasted like I had the grill scrapings in my food. How they will scrape the flat top periodically to get the grime off. It was not able to be chewed, dry even, and was completely disgusting. So I ended up throwing the entire thing away. The worst part is that I wrote in to Chipotle to tell them about my horrible experience and the reply was sorry to hear about the negative experience, not what we like to hear, give us another try. Not anything about trying to rectify the situation. Not only will I never go to this location again, it really turned me off on Chipotle altogether. If you decide to go here, good luck. May the odds be ever in your favor!
  • EF
    Emily Flanagan
    Oct 29, 2025
    1.0
    I ordered take out from here on 10-28 around 6pm. I always check my food prior to driving off. The sour cream was pure liquid. When I went back theough the pick up window I was told that this “batch” of sour cream was watery. She tried to assure me that it was fine to eat but ended up making me a bowl without sour cream as the sour cream had a bad smell and my bowl was more like soup. I pulled off to the side to eat my new bowl and they gave me loads of pico and corn salsa but I counted 5 pieces small pieces of carna asasda. There is no way this was the correct portion of protein. As customers we pay alot of money for this food. It’s not that hard to make it the right way considering how much it is. Your staff needs to be trained to take accountability when the order is not edible or correct . It’s not my fault they gave me watery sour cream, so why punish me and cheat me out of the portion of protein when I’m not the one in the wrong? I’m 100% sure that the workers there wouldn’t want to eat pure liquid sour cream. It’s really not that hard to put effort into your job.
  • AA
    Ashley
    Oct 20, 2025
    1.0
    They didnt have forks and didn’t tell people up front. We don’t live close and have 30$ worth of food. Can’t eat a salad or steak with a spoon!!We also had plans to do other things after we ate but now have to cancel and go home to eat or risk getting sick off of food that’s been sitting for hours. This is ridiculous!!!

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill on Blue Hills Village Dr NE in Roanoke?

Chipotle Mexican Grill at 3661 Blue Hills Village Dr NE in Roanoke is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill Roanoke Orange Ave located?

It is located at 3661 Blue Hills Village Dr NE, Roanoke City, Roanoke, VA 24012, USA.