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Arby's

3.6
(1372 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1401 Jamison Ave Se, Roanoke, VA
24013, United States

Hours

Reviews

3.6
1,372 reviews
5 stars
474
4 stars
345
3 stars
238
2 stars
113
1 star
202

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared items and inconsistent quality.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers noting unprofessional behavior.

Cleanliness

Several reviews mentioned cleanliness issues both in the dining area and kitchen, impacting the overall experience.

Pricing Concerns

Many customers felt the food was overpriced given the quality and service received.
  • CC
    Carol Christenson
    Feb 2, 2026
    4.0
    Food good! Just expensive. Service ok, about what you'd expect. Atmosphere ok but no booths, and tables all pushed together. Not good.
  • JL
    Joshua Lawrence
    Jan 26, 2026
    1.0
    Most disgusting roast beef I've ever seen, complete rip off. And for the love of God, do something about your drinks. My Dr pepper literally looked like dark sprite, 90% of the reason I rarely get a meal
  • RR
    Rose
    Jan 20, 2026
    5.0
    The food is always the best when Garfield is at work and he definitely has excellent customer service skills! 10 out of 10 I do recommend lol
  • JJ
    J.
    Jan 11, 2026
    1.0
    The customer service I received today was disappointing. Lady working gave me a hot coke with no ice and said her ice was broken but working in the lobby so I asked if she could get me some ice from the lobby, mind you I was the only person in line. She told me she’s not going to go out of her way to walk all the way to the lobby everytime someone orders a drink, so I said I’ll take a refund then. She couldn’t do that either since it was an online order and told me i could go inside and get my own ice. My knee is sprained, hence why I went through drive thru. She slammed the window in my face and came back with a cup of ice. Safe to say I won’t be back here, haven’t had one good experience here & I waited almost 10 mins for my online order food prior to her handing me the drink.
  • KD
    Kathleen Dooley-Wolfe
    Dec 15, 2025
    2.0
    Guy could not get order right when placing order. Received wrong sandwiches and drinks. Roast beef wasn't even warm. Threw it away and went elsewhere

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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