Arby's

3.6
937 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5442 Williamson Road Nw, Roanoke, VA
24012, United States

Hours

Reviews

3.6
937 reviews
5 stars
347
4 stars
226
3 stars
141
2 stars
71
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and disorganization in service.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers experiencing food poisoning.

Cleanliness

The restaurant was frequently described as dirty, with reports of sticky floors and unsanitary conditions.

Management Problems

Customers expressed concerns about ineffective management and staffing issues, leading to poor service and food availability.
  • VB
    Valerie Bennett
    5 days ago
    4.0
    absolute Rockstar team. during a busy lunch rush they had only 3 people working. and although service was slow, they remained polite and apologetic the whole time. I know they were unhappy with the situation as well, but they worked as a team and got through it. I appreciate you guys feeding the masses.
  • KS
    Kianna S
    Dec 10, 2025
    1.0
    Came inside today just Just wanted a Jamocha shake, The kid I think her name was Miles was so rude and unethical. She gave me a chocolate shake no syrup on top. she was very rude, the manager Andre he just stood around looking not even working himself, I will never visit again. And if I can rate this a zero, this is will be that .
  • HM
    Hannah Mercado
    Dec 3, 2025
    1.0
    We couldn’t get service unless we placed an order in their app, then we couldn’t get any of the sauce (even tho it was paid for, and we showed it on the receipt) then when they did decide to give us the sauce the cashier tossed it at my mother. I would give zero stars if I could.
  • DP
    Dr. Joe G. Ostronic BSCJ PhD
    Nov 3, 2025
    4.0
    The food good; price is okay specially when you have coupons.
  • JW
    Juston Williams
    Oct 28, 2025
    5.0
    Best Arbys in the mountains - staff made the experience 5 stars - great work