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Brand Certified

Chipotle Mexican Grill

3.8
(874 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2011 Colonial Ave SW, Roanoke, VA
24015, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.8
874 reviews
5 stars
409
4 stars
202
3 stars
78
2 stars
59
1 star
126
  • SB
    Shannon B
    Mar 29, 2026
    5.0
    Everybody knows that this is the best Chipotle in the area. Hands down.
  • DJ
    Daphne Joseph
    Mar 27, 2026
    1.0
    Listen to the bad reviews. My first experience on a Thursday was uneventful. Ordered food, got food. But tried again today, Friday, and the attitudes were on level 100. From when I walked in, no one in line, two people eating in dining room. Woman behind the line didn’t offer to help me but she went to wipe off tables while I waited which hey at least that’s something. So I continue to wait and there’s another woman behind the line that has seen me plenty at this point so I go ahead and call out “excuse me ma’am,” when I see what I think is her walking to the back. She’s actually putting on gloves (great, yay I get to order) doesn’t acknowledge me fine but also may not of heard me. Does ask what I want… and here it is for me. Due to waiting to order, I was trying to speak extremely nice because internally I was irritated. This woman’s vibe was I hate that I’m working on this woman’s order and still I maintained a light kind voice. At the end the price sounded low based on yesterday, did the right thing and spoke up, then it jumped to higher than yesterday when yesterday I had a drink too. Obviously I’m confused because I’m the customer and I actually don’t know the pricing as the employees do. First they tell me over $20 then a dollar or so less. So it would have been great to walk through the costs (and maybe even would have thought that’s what they would do) but the attitudes just to tell me the price and say that I wasn’t charged for something yesterday were so off the chart, I was like let me get out of here. I’m trying to spend my money here and it was clear they preferred I didn’t and that it was a bother I showed up to order food. I went to CAVA and had a nice lunch. The lack of dirty tables in there and women standing around with nasty attitudes and facial expressions makes me think sticking with CAVA will be best.
  • BF
    Brigid Farrell
    Mar 25, 2026
    5.0
    Chipotle is always reliable for a high-protein meal! I came in for The three crispy tacos with just chicken, fajita veggies, and pico which is now trending on TikTok. The man who waited on me was so nice, asked if I might like the El Pastor, gave me a taste. It was absolutely delicious! The place was clean, the staff was super friendly, and I noticed while I was there that they were testing the temperature of the foods that were out on display to make sure that they were within safe temperature range, which I appreciate
  • JP
    Jane Pickhardt
    Mar 22, 2026
    2.0
    Hubby and I went on a Sunday evening for dinner. The place was not busy at all but the store was filthy. Every table a disaster and food on the floor. Plenty of people working but no one cleaning the tables or sweeping. Food was OK but I felt like I needed a bath after eating there. Also the exit door was broken and almost hit my husband in the head. Serious issues at this store.
  • JJ
    jrzgrl9136
    Mar 14, 2026
    2.0
    I have never been to this Chipotle before and it will be my first and last time there. We were the only customers inside and we ate inside. The place was absolutely filthy. There was one clean table in the whole place. I could understand if they were busy but the employees were all standing around talking. About halfway through our meal 1 person finally came out to clean the tables. The food was fine and the employees were nice minus the fact that they rushed you through the line. Honestly this review would be much higher if the place was actually clean--not just the tables, but the whole place--vents, ceiling, floors, drink machines, etc.

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill South Roanoke located?

Chipotle Mexican Grill South Roanoke is located at 2011 Colonial Ave SW, The Towers Shopping Center, Roanoke City, VA 24015.

What are the operating hours of Chipotle Mexican Grill South Roanoke?

Chipotle South Roanoke is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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