Carrabba's Italian Grill

Reviews

• PJ

  Priscilla Jonas

  2 days ago
  5.0
  Dulce and Vanessa were amazing bartenders. Their beauty shined from the inside out. They were profesional yet down to earth. The whole experience was a lot of fun and I give a special shout out to those two great employees.
• GY

  Gone Are The Days Of Yesterday

  3 days ago
  1.0
  Came here with my husband for our anniversary. Just from a year ago the prices have went insane. A year ago the chicken trio plate was like $24 and I thought that was expensive for tiny pieces of chicken and a scoop of mashed potatoes but this time it was around $32! For 2 people to eat with a water and sweet tea no appetizer and no dessert, just meals, it was over $80 with tip and honestly I didn't even want to leave a tip. The waitress acted like any question I asked was just an absolute inconvenience and when we asked for more bread she was gone forever and then walking by our table again we asked if the bread was coming and she just annoyed was like yeah I'm waiting on the kitchen.. sure you are.. so it took them about 10 minutes to slice bread and wrap it in a paper towel which is what you handed us or well slapped down on the table and didn't even put it in the basket. On top of everything else.. the food was meh. Honestly I've had way better and a lot cheaper. The sad thing is that it was literally dead inside. Including us there were 2 tables that were eating. Just a huge let down. Not worth the money, drive or our time.. it took working at my job around 7 hours to pay for this meal.. 7 hours of my life gone for 1 meal.. that's sad.
• SL

  Shelby Lee

  Apr 5, 2026
  5.0
  The food is always delicious and hot!! The servers are extremely helpful and nice. And to top it all off the manager Hannah came by and made sure our meal was okay and asked how are experience was! We will definitely be coming back more!!
• TW

  Trevor Wiggins

  Apr 3, 2026
  1.0
  I had one of the most frustrating dining experiences I’ve ever encountered at Carrabba’s Italian Grill, and unfortunately, it’s not something I can just overlook. From the moment we were seated, the service was noticeably poor and only continued to get worse as the night went on. To start, our server seemed completely disengaged. After taking our initial drink order, they disappeared for an extended period of time. When the drinks finally arrived, it was already a long wait—but what made it worse was that once they were empty, they stayed that way for well over 10 minutes. We sat there with empty glasses, trying to flag someone down, but our server was nowhere to be found. It felt like we were being completely ignored. We had also ordered soup and salad to come before our meal, which is pretty standard. However, those never showed up at all. Not late—just never. No explanation, no apology, nothing. Our entrées arrived, and we were left wondering what happened to the first part of our order. It’s basic service to ensure courses come out correctly, and this was completely missed. Throughout the meal, the server would vanish for long stretches of time. Every time we needed something—refills, utensils, even just a quick check-in—it turned into a waiting game. Getting drink refills took forever, and by the time we finally got someone’s attention, it felt like more of a hassle than it should ever be. A simple dining experience turned into constant frustration. Overall, the lack of attentiveness, poor timing, and complete absence of communication made this visit extremely disappointing. It honestly felt like we were an afterthought the entire time. Between the empty drinks, missing soup and salad, and the server disappearing repeatedly, this was far from an enjoyable experience. We are regulars at this restaurant and this by far is the worst experience we have ever had at any restaurant we have been to ever! I only tipped something to be gracious but in reality I should have not tipped anything. To make matters worse at the end of the meal is when the waitress showed up eyeing our table like a hawk waiting for me to sign the check. I would expect better from Carrabba‘s! We would have been better off going to Chic-Fil-a. I would not recommend this location if you’re expecting even average service.
• NL

  Nancy Lewis

  Mar 29, 2026
  5.0
  Another awesome experience at Carabbas in Roanoke. Tiffany was a great server and paced our meal perfectly. Her suggestion of the grilled chicken with the sun dried tomato sauce was perfect. Will return when we are back in the area. Sorry the Richmond VA location closed.

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