At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Food cold like the customer service,. I ate a nugget and it was cold I asked for a remake and they gave me 3 nuggets. Will be calling corporate
SW
Shawn White
Mar 26, 2026
1.0
Lady at the drive-thru window took my card swiped it gave it back to me then claimed that I didn't pay.... Accused me of trying to get over on her when I explained I did give her my card. The transaction didn't go threw, I checked my bank statement. After I realized this, I gave her the card AGAIN!!! to pay for my food. YESS SHE DID TAKE MY CARD 2 times!!!!!! LOOK AT THE CAMERA!!!! THIS IS NOT A DEBATE.
CD
Christopher Davies
Mar 23, 2026
1.0
By far the most disgusting fast food restaurant I have stepped foot into. Garbage all over the floor, not stocked with anything, no soap in the bathrooms. This place should be condemned. I don’t know how they haven’t shut it down yet.
LS
Liberty Smith
Mar 22, 2026
1.0
This was easily one of the worst fast food experiences we’ve had.
We went through the drive-thru on a Sunday around 1:30 PM. They were busy, which we completely understood and were patient. We paid at the window, and only after paying were we told they had no ice. On top of that, the soda machine wasn’t even carbonated—just flat drinks being served like it was normal. No apology, no heads-up beforehand, and no offer to substitute or fix it.
When we got our food, thankfully we checked before leaving because it was missing THREE items—and what we did receive was cold.
My husband went inside to try to get the missing food, but there was no one at the counter to help. Even worse, the manager didn’t seem concerned that people were inside bothering customers for money or asking them to buy food. The whole situation felt chaotic and honestly unsafe.
We ended up leaving without the rest of our order because it just wasn’t worth it.
Completely unacceptable service, poor management, and a very uncomfortable environment. We will not be coming back.
JP
Jaybk Ptoo
Mar 5, 2026
1.0
Workers dont even take the time to make the correct order, i had to reorder the same meal 3 separate times in ONE SITTING
What are the opening hours for the Wendy's at 5212 Brook Road, Richmond, VA?
This Wendy's location is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 5212 Brook Road has a drive-thru open daily from 6:30 AM to 2:00 AM.
Can I order Wendy's food for delivery near 5212 Brook Road, Richmond, VA?
Delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
Does the Wendy's at 5212 Brook Road serve breakfast?
Yes, this location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I contact the Wendy's at 5212 Brook Road for questions or feedback?
You can call (804) 447-9829 directly or reach the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's customer survey online.
Where is the Wendy's located on Brook Road in Richmond, VA?
Wendy's is located at 5212 Brook Road, Richmond, VA 23227, USA.
Which beauty salons are located near Wendy's on Brook Road?
Near Wendy's, you can find Iconic Beauty Collective and Nzure Beauty Bar for hair and beauty services, as well as Sally Beauty for beauty supplies.
Are there other fast food restaurants near the Wendy's at 5212 Brook Road?
Yes, nearby you can find Arby's, Taco Bell, Bojangles, and Burger King, offering a variety of fast food options.
What travel or accommodation options are close to Wendy's on Brook Road?
Nearby accommodation includes Town Motel. Also, Exxon & Mobil gas stations are close for refueling.
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