At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Absolutely awful service. They need to either replace the entire staff or close thw whole location. It has been a slew of mistakes throughout the years and this really pushed it. So, we go in and want to order ONE Jalapeno Ranch Cheeseburger Triple Combo (thats one burger, with 3 patties) and they first charged us for 3 medium combos, which was 45 dollars I didnt have the budget for to spend, then got pissy with us when we asked for a refund (they didn't give us one back on the card because for some reason they didn't know how) Gave us 7 dollars and 75 cents when we were supposed to get 5 more back, and in the end didnt even get the order fully right. Do NOT come here if you value your time, money, and sanity.
IS
Isaac Snuffer
6 days ago
2.0
This place has went down hill a LOT! The building itself seems in disarray. Lobby was half closed at 7PM, grungy overall. No trashcan in the bathroom. The place was basically dead, but all of the four people I saw come through counting myself were waiting 5+ minutes to even be acknowledged to order as staff were all in the back not monitoring the counter at all. A door dash driver had to go as far as yelling several times to try and get someone's attention after waiting several minutes to be acknowledged. After finally getting my food, had to wait another several minutes because they forgot a fork (Baconator fries) and no consumables at all were stocked in the lobby. They were at least somewhat polite, but given the lack of customers the service overall was unacceptable. Only giving the second star because the food was decent. Not the Wendy's quality I generally expect with the second best burger in fast food...but decent.
I now see why the CFA next door is always popping while this place is consistently dead. I still like Wendy's overall, but I won't be back to or ordering from this location again. If you're considering stopping here, save a cow and just go to Chick-fil-A.
TT
T
Apr 29, 2026
1.0
filthy and disgusting
FM
Forrest McGlone
Apr 24, 2026
1.0
Tried to order inside and after 10 minutes no one had time to take my order. Will not be back to this location.
QA
Qusay alaloosi
Apr 5, 2026
1.0
The veiled employee who works here is extremely rude; she neither speaks to customers nor welcomes them. I have no idea how she is employed here in a customer service role.
What are the operating hours for drive-thru service at the Wendy's on 9116 W Broad Street?
The drive-thru is open every day from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy’s location in Richmond, VA serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery may be available depending on your location. Use the Wendy’s app or order.wendys.com to enter your delivery address and confirm availability.
Can I place an order through a mobile app for this Wendy’s?
Yes, you can order using the Wendy's app available on the Apple App Store or through quick links provided.
What payment options are accepted at this Wendy's?
This Wendy’s accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there dining options besides drive-thru at this Wendy's?
Yes, this Wendy’s location offers dine-in, drive-thru, takeout, and delivery services where available.
How can I contact this Wendy’s for feedback or questions?
You can provide feedback via their Customer Care team through live chat or by calling 888-624-8140. For direct contact, call (804) 477-7481.
Where can I find Wendy’s gift cards for purchase?
Gift cards can be purchased in-restaurant, at select retailers, or online through the Wendy’s gift card portal at wendysgiftcards.com.
What nearby restaurants are close to this Wendy’s on 9116 W Broad Street?
Nearby dining options include Zero's Subs, Chick-fil-A, Pho So 1, Arby's, Breakers Sports Grill, Zorbas Richmond, and Poseidon Boil, offering a variety of cuisines from sandwiches to Vietnamese and seafood.
What other services or stores are located near this Wendy's that customers might find useful?
Nearby, customers can find retail and automotive services such as Once Upon A Child Richmond West End, U-Haul Neighborhood Dealer, Guitar Center, Moore Cadillac Richmond, and Public Storage among others.
How could visiting nearby locations enhance my trip to Wendy’s at 9116 W Broad Street?
You can combine your visit with shopping at stores like Party City or David's Bridal Richmond VA, enjoy entertainment at Sam Ash Music Stores, or get car maintenance at nearby dealerships such as Moore Subaru Richmond or Subaru of Richmond.
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