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McDonald's

3.0
(1358 reviews)

Business Details

8975 Staples Mill Road, Richmond, VA
23228, United States
(804) 755-1267
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8975 Staples Mill Road, Richmond, VA
23228, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 12:00 AM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 11:00 PM

Reviews

3.0
1,358 reviews
5 stars
370
4 stars
232
3 stars
232
2 stars
139
1 star
385
  • TB
    Tyler Benson
    Mar 26, 2026
    5.0
    Today, March 26, 2026 at 9 AM. I had one of the best sausage, bacon, egg, and cheese bagels. So much so I felt compelled to make a review. To whomever made that sandwich it made a really bad morning great and set me up for success for the rest of the day. Thank you.
  • LV
    Lynn Varallo
    Mar 25, 2026
    3.0
    My card didn't go through but the cashier said it had. We had to wait because my daughter wanted no mustard and no onions on her burger. Then the manager popped his head out the window and said the card hadn't gone through and we needed to BACK UP IN THE DRIVE THRU LANE and give the cashier our card. He should have taken our card and walked it back to the cashier. I was nervous as it was and scratched the side view mirror on my pristine 2 year old car. No apology, except from the cashier. And the burger had mustard and a TON of onions.
  • HG
    Holly Gibson
    Mar 18, 2026
    1.0
    Terrible McDonald’s- worst in the area.
  • JN
    Jeremiah Newman
    Feb 27, 2026
    1.0
    Horrible had ti wait 10 minutes to pick up an order then when I went to try to ask some one they got an attitude and walked away made me late going back to work I have a subway restaurant and this place was dirty trash over flowing
  • NO
    Niaz Omari
    Feb 19, 2026
    1.0
    I had a very disappointing experience at this McDonald’s today. When I arrived, there were no customers in line, yet the employees were just standing around laughing and doing nothing. Despite that, I had to wait 30 minutes for my order, which is completely unacceptable, especially when the place wasn’t busy at all. To make things worse, when my order finally came out, it was completely wrong. On top of that, they kept saying certain items were not available, even though everything was clearly in stock. It felt like they just didn’t want to work and were more focused on chilling and joking around instead of serving customers. The taste was also totally different from other McDonald’s locations. The food did not taste fresh and was nothing like what I usually expect. Overall, it was a very bad experience — poor service, careless staff, wrong order, long wait time, and disappointing food quality. Very unprofessional and a complete waste of time. I definitely will not be coming back to this location.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
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