Wingstop

3.6
467 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Richmond Stonebridge Plaza Avenue. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
109 Stonebridge Plaza Ave Ste K2, Richmond, VA
23225, United States

Hours

Reviews

3.6
467 reviews
5 stars
207
4 stars
80
3 stars
62
2 stars
28
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rude staff and long wait times.

Food Quality

While some customers enjoyed the food, others complained about undercooked or dry wings and missing items from orders.

Wait Times

Numerous reviews highlighted excessively long wait times for food, both for in-store and online orders.

Staff Attitude

Several reviews noted that staff members appeared disinterested or unprofessional, impacting the overall customer experience.
  • TW
    Tabitha Watson
    6 days ago
    1.0
    Food is decent…Customer service is the worst! Wait time sucks
  • LM
    Lloyd Morris
    Dec 27, 2025
    4.0
    Food is cooked to order. J had the chicken sandwich and it was delicious
  • PW
    Payton Wilson
    Nov 2, 2025
    1.0
    Please don’t waste your time and money here… extremely rude employees, so called team lead lost his mind when I asked for a refund and said “ nah bro” “ill just make something else” I did not want any other food at this point,I have wasted over and hour of my time before they told me that the buns were too frozen, will Never be returning to this location. Horrible food and horrible customer service
  • SJ
    Shaquan Jones
    Oct 31, 2025
    4.0
    THIS STRANGE MAN KEPT TRYING TO TALK TO ME
  • JP
    Jessica Parker
    Oct 28, 2025
    2.0
    Nothing like spending $40 on some hours old chicken served up in a filthy restaurant by people who clearly do not want to work. Food took forever so I was expecting fresh wings- well to my disappointment a long wait time does not equal fresh food at this place.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.