When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Richmond Stonebridge Plaza Avenue. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Many customers reported poor customer service experiences, including rude staff and long wait times.
Food Quality
While some customers enjoyed the food, others complained about undercooked or dry wings and missing items from orders.
Wait Times
Numerous reviews highlighted excessively long wait times for food, both for in-store and online orders.
Staff Attitude
Several reviews noted that staff members appeared disinterested or unprofessional, impacting the overall customer experience.
TW
Tabitha Watson
6 days ago
1.0
Food is decent…Customer service is the worst! Wait time sucks
LM
Lloyd Morris
Dec 27, 2025
4.0
Food is cooked to order. J had the chicken sandwich and it was delicious
PW
Payton Wilson
Nov 2, 2025
1.0
Please don’t waste your time and money here… extremely rude employees, so called team lead lost his mind when I asked for a refund and said “ nah bro” “ill just make something else” I did not want any other food at this point,I have wasted over and hour of my time before they told me that the buns were too frozen, will Never be returning to this location. Horrible food and horrible customer service
SJ
Shaquan Jones
Oct 31, 2025
4.0
THIS STRANGE MAN KEPT TRYING TO TALK TO ME
JP
Jessica Parker
Oct 28, 2025
2.0
Nothing like spending $40 on some hours old chicken served up in a filthy restaurant by people who clearly do not want to work. Food took forever so I was expecting fresh wings- well to my disappointment a long wait time does not equal fresh food at this place.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What are the operating hours for Wingstop Richmond Stonebridge Plaza Avenue?
Wingstop Richmond Stonebridge Plaza Avenue is open every day from 10:30 AM to 1:00 AM.
Does Wingstop Richmond Stonebridge Plaza Avenue offer delivery services?
Yes, Wingstop offers delivery with options including same-day delivery and no-contact delivery.
Can I order online for carryout or delivery from Wingstop?
Yes, you can place orders online for carryout or delivery through their website or mobile app.
What types of wings and flavors does Wingstop Richmond Stonebridge Plaza Avenue offer?
They serve classic and boneless wings with over 11 iconic flavors, such as Lemon Pepper and Original Hot.
Is there a drive-through service available at this Wingstop location?
No, the drive-through service is not available at this location; it is closed every day.
What payment methods are accepted at Wingstop Richmond Stonebridge Plaza Avenue?
They accept major credit cards including American Express, Discover, Mastercard, and Visa.
Where is Wingstop Richmond Stonebridge Plaza Avenue located?
It is located at 109 Stonebridge Plaza Ave Ste K2, Richmond, VA 23225, USA.
Are there any places nearby where I can get a beauty treatment before or after dining at Wingstop?
Yes, nearby places include Creative Nail and Spa and Great Clips for nail and hair services.
What other dining options are available near Wingstop Richmond Stonebridge Plaza Avenue?
Nearby restaurants include Punjab Kitchen Indian Cuisine, Shital's Kitchen, Qdoba Mexican Grill, Panda Express, Rice Fields Restaurant US, Subway, and Chipotle Mexican Grill.
Are there any shopping centers close to Wingstop where I can shop after my meal?
Yes, Stonebridge Shopping Center and Cloverleaf Mall are nearby shopping destinations you can visit.