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Wingstop

3.6
(472 reviews)

Business Details

(804) 298-7094
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Richmond Stonebridge Plaza Avenue. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
109 Stonebridge Plaza Ave Ste K2, Richmond, VA
23225, United States

Hours

Reviews

3.6
472 reviews
5 stars
209
4 stars
80
3 stars
62
2 stars
28
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unresolved issues with orders.

Food Quality

While some customers enjoyed the food, there were consistent complaints about food being overcooked, dry, or not meeting expectations.

Order Accuracy

Many customers experienced issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Wait Times

Customers frequently reported excessive wait times for both in-store pickups and online orders, often exceeding the estimated times.

Staff Attitude

Several reviews noted a lack of professionalism and attentiveness from staff, contributing to a negative dining experience.
  • JW
    Jamie Wagstaff
    1 day ago
    5.0
    Chicken and fries freshly prepared
  • ML
    Monique Lewis
    3 days ago
    1.0
    Monday: I placed a delivery order directly through Wingstop’s website and received the wrong food. When I contacted the store, I was told my only options were to wait 7–10 business days for a refund or pick up the correct order myself — despite having paid for delivery. No redelivery was offered. Friday: My husband placed another delivery order directly through the Wingstop website using his account. We were quoted a 76-minute wait. No one called to inform us they were out of Original Hot sauce. When we called to check on the order, we were told the order “didn’t come up with a number” and that they attempted to have the Dasher call us — which did not happen. We were also told there were no drivers available to deliver. These are not isolated mistakes. This reflects consistent breakdown in inventory management, communication, and delivery coordination at this location. When a restaurant partners with a third-party delivery service, the customer should not feel the operational gaps between systems. Mistakes happen. Lack of accountability and proactive communication should not.
  • TE
    Thr33Sevens EqualThree
    6 days ago
    1.0
    Ok ...an I usually never complain....but I will never eat there again. The list of issues are too long to even explain, but never again.
  • TL
    Todd Levy
    Jan 24, 2026
    1.0
    This location off midlothian turnpike is trash. The service and the food quality not up to par with other establishments. Needs an audit badly.
  • TW
    Tabitha Watson
    Jan 6, 2026
    1.0
    Food is decent…Customer service is the worst! Wait time sucks

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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