Brand Certified
Wendy's - Closed
2.9(1074 reviews)
Certified by Wendy's - Closed • Mar 01, 2026
Business Details
11235 Midlothian Turnpike, Richmond, VA
23235, United States
Certified by Wendy's - Closed • Mar 01, 2026
(804) 404-2134
Certified by Wendy's - Closed • Mar 01, 2026
https://locations.wendys.com/united-states/va/richmond/11235-midlothian-turnpike
Certified by Wendy's - Closed • Mar 01, 2026
About
Certified by Wendy's - Closed • Mar 01, 2026
Fast Food RestaurantWendy's
This Wendy's location is permanently closed.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's - Closed • Mar 01, 2026
Hours
Certified by Wendy's - Closed • Mar 01, 2026
Reviews
2.9
1,074 reviews
5 stars
254
4 stars
216
3 stars
153
2 stars
99
1 star
352
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several reviews mentioned that the food was often cold, stale, or not prepared properly, leading to dissatisfaction.
Cleanliness
Customers frequently noted that the restaurant was dirty, with unclean dining areas and bathrooms.
Management Issues
There were complaints about the lack of effective management, with suggestions that staff needed re-training and better oversight.
- AAAleshaJan 1, 20261.0Workers need some re-education on customer service and how to properly hold a customer’s lid to their cup. It is not ok to have your fingers all on the inside of the lid.
- JTJ. TuckerDec 16, 20253.0Great chocolate Frosty's. Love being able to swing by and pick up a small treat.
- LMLake MinaDec 15, 20251.0Worst Wendy’s experience ever!! They closed 45 mins early when I asked why,. The manager said “ I GOT SOMEWHERE TO BE” like huh
- VJVee JayDec 6, 20251.0Negative 5. Horrible service, horrible l manager, horrible socalled second manager. Very nonchilant, no urgency, playing around while customers wait. Just bad! And it looks like Wendy's doesn't care either.
- SGStephen GoldbergerNov 17, 20254.0Place was almost empty except for someone stretched out asleep on one of the bench seats.
Frequently Asked Questions About Wendy's - Closed
Is Chesterfield Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Wendy's Chesterfield location?
Wendy's at 11235 Midlothian Turnpike in Richmond, VA is open daily from 9:00 AM to 12:00 AM, including its drive-through service.
Does this Wendy's location offer drive-through service?
Yes, this Wendy's location provides drive-through service every day from 9:00 AM to midnight.
Can I order Wendy's food online or via a mobile app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the App Store.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Does this Wendy's serve breakfast?
Yes, the Chesterfield Wendy's serves breakfast items including combos, sandwiches, coffee, and sides.
How can customers provide feedback or contact this Wendy's location?
Customers can provide feedback via Wendy's Customer Care through live chat, call 888-624-8140, fill out the Customer Satisfaction Survey with their receipt details, or call the location directly at (804) 404-2134.
Are there nearby places of interest close to this Wendy's location?
Yes, nearby places include Chesterfield Crossing shopping center, CVS Beauty pharmacy, and popular dining options like The Habit Burger Grill and Mezeh European/Mediterranean restaurant.
Can customers combine visits to Wendy's with nearby shopping trips?
Absolutely, customers can enjoy a meal at Wendy's before or after shopping at nearby Chesterfield Crossing or CVS Beauty, making it convenient to dine and shop in one trip.
How can nearby dining options complement a visit to Wendy's at Chesterfield?
If you're looking to explore different cuisines, nearby options like The Habit Burger Grill or Mezeh Mediterranean restaurant provide diverse choices close to Wendy's.
How might the proximity of military recruiting centers affect visitors to Wendy's?
Nearby military recruiting centers such as US Air Force Recruiting and Navy Recruiting Station Chesterfield mean that visitors involved with or visiting these facilities can conveniently access Wendy's for dining.
Brand Certified Facts from Wendy's - Closed
Wendy's - Closed partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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