Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.9
1,393 reviews
5 stars
333
4 stars
238
3 stars
234
2 stars
151
1 star
437
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, including long wait times, incorrect orders, and rude staff.
Food Freshness
Many customers reported receiving cold or old food, with several instances of food being served that was not fresh.
Cleanliness
The dining area and facilities were frequently described as dirty and in need of maintenance, with some customers noting health concerns.
Operational Issues
Customers experienced issues with the restaurant's hours, including being closed early or not accepting orders, leading to frustration.
Positive Experiences
Despite the negative feedback, a few customers mentioned positive experiences with specific food items and friendly staff.
- TSTroy The Second4 days ago2.0I think this place just needs some time to get things in order.
- HDHernesto DiazDec 29, 20251.0Order togo got wrong the first time and called very nice lady answer the phone i said ,can you come get it ? Well i did …….had to miss part of my eagles game 🥹 today we ordered again and got the wrong order again ,so sad that happened!! ( cleaning whys need a lot of help there a lot ) o well we tried sonic and it was so good and right !
- CJC JacksonNov 22, 20253.0So this was one of the worse Wendy's in the Richmond area. This was my first time going to this one in years. My order was confusing but I was clear what I wanted. Based on the total i think I was charged right and the girl at the register was somewhat patient. The order was confusing because I was taking the order from a family market on the phone. I specifically asked for fresh hot fries and with 4 orders it would be justified to make fresh fries. They were cold and I only drove less than a mile to get to my location. Actually none of the food was fresh. Nuggets warm... burgers OK... I ended up reheating then to freshen them up.
- TSTylette ShepherdNov 22, 20251.0Went thru their drive thru order a couple of combos. Went to the window and paid $42. 45. No one was in thw line behind me so I asked if I could add 2 chili's. The guy at the window said I had to drive around the building to order 2 chili's. Literally no one in the line still at the window as I type this and no one has pulled up. Terrible customer service and I will not patronize this location again.
- TTTaylor TownsendNov 19, 20255.0I have been to this location twice in the last week for breakfast in the drive thru. Both times I got the maple chicken bacon croissant sandwich with the breakfast potatoes. The service has been wonderful and my food was hot and fresh with less than a minute wait at the window! The breakfast team here is on top of their game!
Frequently Asked Questions About Wendy's
Is Laburnum Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at this Wendy's location?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy’s serve breakfast, and what meals are offered?
Yes, this Wendy’s in Richmond, VA serves breakfast, lunch, and dinner.
How can I order food from Wendy's online or via an app?
You can order food through the Wendy’s mobile app or at order.wendys.com by selecting your location and placing your order.
What payment options are accepted at Wendy’s on Laburnum Avenue?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Is the Wendy’s on Laburnum Avenue currently open?
Yes, this Wendy’s is open and committed to serving quality food every day.
How can I contact the Laburnum Avenue Wendy’s for feedback or questions?
You can call (804) 447-3909, visit the Contact page on Wendy’s website, or call 888-624-8140 for Customer Care.
Are there any nearby dining options around Wendy’s on Laburnum Avenue?
Yes, nearby dining includes Long John Silver’s, Jus Crab Bar and Grill, KFC, Burger King, Dean’s BBQ and Grill, and Dunn’s Bar-b-que, offering a variety of fast food, seafood, and barbecue options.
What local services or shops can customers visit near Wendy’s on Laburnum Avenue?
Nearby you can find services and shops such as Mason Moving & Storage, JenCare Senior Medical Center, Save A Lot supermarket, Dollar General, and a CoinFlip Bitcoin ATM.
Are there fitness or recreational facilities close to this Wendy’s?
Yes, RVA Iron Gym is nearby, providing an option for fitness and recreation before or after your meal.
Does this Wendy’s location offer drive-through and dine-in services?
Yes, this Wendy’s offers drive-through, takeout, delivery, and dine-in services, but not curbside pickup.