Business Details
About
Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
2.9
1,387 reviews
5 stars
331
4 stars
238
3 stars
233
2 stars
150
1 star
435
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted extremely poor customer service, including rude staff, incorrect orders, and long wait times.
Food Temperature
Many customers reported receiving cold or old food, with several instances of raw or improperly cooked items.
Cleanliness
The restaurant was frequently described as dirty, with reports of mold, unclean dining areas, and unsanitary conditions.
Order Accuracy
A significant number of reviews mentioned incorrect orders, missing items, and staff not paying attention to customer requests.
Staff Attitude
Customers noted a lack of professionalism and care from employees, with many describing staff as unmotivated and unfriendly.
- PRPatrice RobinsonNov 10, 20251.0Service is awful...repeated my order twice and it was repeated back to me and they still gave me nothing that I ordered...sick of these places. It's just best to cook at home
- JSJabari SkelluiiNov 7, 20251.0Go to any other Wendy's, there's always something wrong. Just went and they said they are only taking doordash orders, the heck? The week before they said they only had one worker???? Go to any other Wendy's
- GAGwen ArtisNov 7, 20251.0First of all, the person taking the order repeated my order to me.....not what I received. November 7 2025 evening. I ordered 1 Dave's double just the sandwich, 3 biggie bags with cheese burgers, and BBQ and Tia Chilli sauce. Got home, the Dave's double was a double bacon cheese burger. All biggie burgers were cold, co cold the cheese wasn't melted and bread cold and stiff. Water down grape sodas no carbination....no straws....no napkins....no sauces....no decent service!!! 1 called several times.. no answer.
- RPRome PinargoteNov 6, 20251.0Painfully slow service, trashy dining area, all of the workers have zero care for any and all customers who enter their establishment. Either get a completely new staff or do us all a favor and shut down this Wendy’s.
- MRMagdalene RothbergerOct 19, 20251.0We waited in our car for about 35 minutes for our order, even though we were the only car in line when we had originally ordered. During that time, they handed us the wrong food. Despite our telling them multiple times it wasn't ours, they left it with us anyways. They then came back to take the order after we had put our hands all over it—we suspect they just gave it to the car behind us. Eventually, we had to go inside to remind them about our food. When we finally got it, the order was still wrong: both drinks were incorrect, and the frosty was the wrong flavor. Avoid location at all costs.
Frequently Asked Questions About Wendy's
Is Laburnum Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Richmond, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Richmond, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (804) 447-3909.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Laburnum Wendy’s serve breakfast?
Yes, this Wendy’s location in Richmond, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at this Wendy's location?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy’s serve breakfast, and what meals are offered?
Yes, this Wendy’s in Richmond, VA serves breakfast, lunch, and dinner.
How can I order food from Wendy's online or via an app?
You can order food through the Wendy’s mobile app or at order.wendys.com by selecting your location and placing your order.
What payment options are accepted at Wendy’s on Laburnum Avenue?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Is the Wendy’s on Laburnum Avenue currently open?
Yes, this Wendy’s is open and committed to serving quality food every day.
How can I contact the Laburnum Avenue Wendy’s for feedback or questions?
You can call (804) 447-3909, visit the Contact page on Wendy’s website, or call 888-624-8140 for Customer Care.
Are there any nearby dining options around Wendy’s on Laburnum Avenue?
Yes, nearby dining includes Long John Silver’s, Jus Crab Bar and Grill, KFC, Burger King, Dean’s BBQ and Grill, and Dunn’s Bar-b-que, offering a variety of fast food, seafood, and barbecue options.
What local services or shops can customers visit near Wendy’s on Laburnum Avenue?
Nearby you can find services and shops such as Mason Moving & Storage, JenCare Senior Medical Center, Save A Lot supermarket, Dollar General, and a CoinFlip Bitcoin ATM.
Are there fitness or recreational facilities close to this Wendy’s?
Yes, RVA Iron Gym is nearby, providing an option for fitness and recreation before or after your meal.
Does this Wendy’s location offer drive-through and dine-in services?
Yes, this Wendy’s offers drive-through, takeout, delivery, and dine-in services, but not curbside pickup.