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Wendy's

2.9
(1399 reviews)

Business Details

(804) 447-3909

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2200 Laburnum Avenue, Richmond, VA
23222, United States

Hours

Reviews

2.9
1,399 reviews
5 stars
334
4 stars
238
3 stars
235
2 stars
154
1 star
438

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported receiving incorrect orders, with many stating they were given the wrong items or missing items altogether.

Service Speed

Many reviews highlighted painfully slow service, with customers frequently waiting long periods for their orders, even when the restaurant was not busy.

Cleanliness

Several customers noted that the dining area was dirty and in poor condition, with some mentioning issues like mold and unclean floors.

Customer Service

Feedback indicated a lack of professionalism and friendliness among staff, with many customers feeling ignored or treated rudely.

Food Quality

While some customers enjoyed the food, many others complained about cold or old food, with specific mentions of undercooked items.
  • GD
    grayling drummond
    3 days ago
    2.0
    Management shows what franchise stores do to quality, this store was a mess, burger over salted along with the fries, No one sweeps the floor, Management needs replacing, I will not return.
  • VB
    Virginia Bennett
    Feb 22, 2026
    2.0
    I have ordered 2 sundaes they were wrong flavor as well as I got mixture not ice cream they trash
  • KA
    K Anderson
    Feb 2, 2026
    1.0
    Sooooo....I very rarely eat fast food. Usually if I eat at Wendy's, I NEVER go to the Laburnum Mechanicsville one because of more than one bad experience. Today...I decide it's the convenient one to my home and I go. Order 2 $8 bundles. Comes with two sandwiches. I ordered a crispy chicken and a double stack for both. The person repeats it 4 times. Takes about 10 minutes for them to complete my order. Hand me my bags....and I take the blame because I did not look in them... I instantly rolled the bags down because I felt the steam. Ibget home and I have one sandwich in each bag and 2 orders of fries. I call back and they tell me I was rung up for a different order....ummmm. what youbtold me I was rung up for would not have come up to $18.15. Then you ask me am I coming back. No...this time I leave a review. And no. I will not be goig back. I already knew better. Shame on me...
  • AG
    Ash George
    Jan 12, 2026
    2.0
    Not a great neighborhood. Had some kids harass us
  • TS
    Troy The Second
    Jan 8, 2026
    2.0
    I think this place just needs some time to get things in order.

Frequently Asked Questions About Wendy's

Is Laburnum Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-through at this Wendy's location?

The drive-through is open daily from 6:30 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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