At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous customers reported receiving incorrect orders, with many stating they were given the wrong items or missing items altogether.
Service Speed
Many reviews highlighted painfully slow service, with customers frequently waiting long periods for their orders, even when the restaurant was not busy.
Cleanliness
Several customers noted that the dining area was dirty and in poor condition, with some mentioning issues like mold and unclean floors.
Customer Service
Feedback indicated a lack of professionalism and friendliness among staff, with many customers feeling ignored or treated rudely.
Food Quality
While some customers enjoyed the food, many others complained about cold or old food, with specific mentions of undercooked items.
GD
grayling drummond
3 days ago
2.0
Management shows what franchise stores do to quality, this store was a mess, burger over salted along with the fries, No one sweeps the floor, Management needs replacing, I will not return.
VB
Virginia Bennett
Feb 22, 2026
2.0
I have ordered 2 sundaes they were wrong flavor as well as I got mixture not ice cream they trash
KA
K Anderson
Feb 2, 2026
1.0
Sooooo....I very rarely eat fast food. Usually if I eat at Wendy's, I NEVER go to the Laburnum Mechanicsville one because of more than one bad experience. Today...I decide it's the convenient one to my home and I go. Order 2 $8 bundles. Comes with two sandwiches. I ordered a crispy chicken and a double stack for both. The person repeats it 4 times. Takes about 10 minutes for them to complete my order. Hand me my bags....and I take the blame because I did not look in them... I instantly rolled the bags down because I felt the steam. Ibget home and I have one sandwich in each bag and 2 orders of fries. I call back and they tell me I was rung up for a different order....ummmm. what youbtold me I was rung up for would not have come up to $18.15. Then you ask me am I coming back. No...this time I leave a review. And no. I will not be goig back. I already knew better. Shame on me...
AG
Ash George
Jan 12, 2026
2.0
Not a great neighborhood. Had some kids harass us
TS
Troy The Second
Jan 8, 2026
2.0
I think this place just needs some time to get things in order.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at this Wendy's location?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy’s serve breakfast, and what meals are offered?
Yes, this Wendy’s in Richmond, VA serves breakfast, lunch, and dinner.
How can I order food from Wendy's online or via an app?
You can order food through the Wendy’s mobile app or at order.wendys.com by selecting your location and placing your order.
What payment options are accepted at Wendy’s on Laburnum Avenue?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Is the Wendy’s on Laburnum Avenue currently open?
Yes, this Wendy’s is open and committed to serving quality food every day.
How can I contact the Laburnum Avenue Wendy’s for feedback or questions?
You can call (804) 447-3909, visit the Contact page on Wendy’s website, or call 888-624-8140 for Customer Care.
Are there any nearby dining options around Wendy’s on Laburnum Avenue?
Yes, nearby dining includes Long John Silver’s, Jus Crab Bar and Grill, KFC, Burger King, Dean’s BBQ and Grill, and Dunn’s Bar-b-que, offering a variety of fast food, seafood, and barbecue options.
What local services or shops can customers visit near Wendy’s on Laburnum Avenue?
Nearby you can find services and shops such as Mason Moving & Storage, JenCare Senior Medical Center, Save A Lot supermarket, Dollar General, and a CoinFlip Bitcoin ATM.
Are there fitness or recreational facilities close to this Wendy’s?
Yes, RVA Iron Gym is nearby, providing an option for fitness and recreation before or after your meal.
Does this Wendy’s location offer drive-through and dine-in services?
Yes, this Wendy’s offers drive-through, takeout, delivery, and dine-in services, but not curbside pickup.
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