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Wendy's

2.7
(718 reviews)

Business Details

5620 Hopkins Rd, Richmond, VA
23234, United States
(804) 256-7871

About

Fast Food RestaurantWendy's
At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5620 Hopkins Rd, Richmond, VA
23234, United States

Hours

Reviews

2.7
718 reviews
5 stars
181
4 stars
93
3 stars
84
2 stars
74
1 star
286

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, unhelpful, and unprofessional.

Food Quality

Many customers reported receiving cold, poorly prepared, or incorrect food orders, leading to dissatisfaction.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables, floors, and bathrooms, contributing to a negative dining experience.

Operational Issues

Customers experienced frequent operational problems, including the drive-thru being closed, long wait times, and inconsistent order processing.
  • WF
    White Fish
    Feb 18, 2026
    1.0
    This was one of the worst fast food experiences I’ve ever had. The employees acted like taking my order was an inconvenience. In the middle of ordering, the cashier walked away without saying a word and didn’t return for about five minutes. Customer service was completely lacking — the tone and attitude were rude, and it was clear there was no concern for providing a positive experience. On top of that, the food was poor quality, the floors were filthy, and the tables and seats were dirty. I would not recommend this location to anyone.
  • JF
    Julio Vicente Jaramillo Fernández
    Feb 11, 2026
    1.0
    Very bad service and it closes earlier than the app says.
  • PK
    Prince Kwåku
    Feb 10, 2026
    5.0
    Give a strong shoutout to my people Tia. She good people and hold the spot down!
  • SB
    sheridan Belvin
    Feb 4, 2026
    2.0
    I door dashed my meal and 2 4-piece kids meal nuggets. The put all the food in one bag. Fries were all upside down and no spoon for my frosty and the toys weren’t even there. My frosty wasn’t even full.
  • PA
    Paris Anderson
    Feb 3, 2026
    2.0
    First time at this location in years. The burger was so hard it literally hurt to swallow. Everything else was fine but you could tell that the person making the burger did not care about the quality of the meat

Frequently Asked Questions About Wendy's

Is Meadowbrook Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the regular opening hours for the Wendy's on 5620 Hopkins Rd, Richmond, VA?

This Wendy's location is open Monday to Friday from 7:00 AM to 12:00 AM, and on Saturday and Sunday from 8:00 AM to 12:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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