Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,225 reviews
5 stars
374
4 stars
238
3 stars
249
2 stars
115
1 star
249
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported cold, stale, or poorly prepared food, with some mentioning expired items and unappetizing taste.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including mold, dirt, and general neglect of the restaurant's cleanliness.
Customer Service
Service quality was inconsistent, with many customers experiencing rude or unhelpful staff, long wait times, and incorrect orders.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and quick service during their visits.
- TCTipsy Palette Creations2 days ago1.0We pulled up and were never acknowledged. Attendant just stared at us. The website stated this location was open until 2am. It’s 11:30.
- BFBandit FilmsDec 11, 20252.0Food was gross. I couldn’t finish it. Ordered a chicken sandwich combo. Sweet tea was so sweet that it tasted like cough medicine. Fries were warm but you can tell they been sitting. The chicken was old! You can tell it was an old sandwich because the cheese had turned dark. It was so much sauce on it that the bread was soggy. Definitely was a waste of money. I’m not sure what happened to Wendy’s but it’s horrible. The ONLY reason I didn’t give it 1 star across the board was because the girl on drive thru was at least pleasant. I hope I don’t get sick later
- DMDeshawn MartinDec 9, 20255.0This Wendy's always shows me love
- KCKalitah CSep 30, 20255.0The entire staff was very welcoming just as we stepped in filled with smiles. The food was delicious. Definitely will be making more trips there in eating in.
- SESummer EtheridgeSep 18, 20251.0Store was closed when hours say they are supposed to be open.
Frequently Asked Questions About Wendy's
Is Brook Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for the Wendy's at 5212 Brook Road, Richmond, VA?
This Wendy's location is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 5212 Brook Road has a drive-thru open daily from 6:30 AM to 2:00 AM.
Can I order Wendy's food for delivery near 5212 Brook Road, Richmond, VA?
Delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
Does the Wendy's at 5212 Brook Road serve breakfast?
Yes, this location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I contact the Wendy's at 5212 Brook Road for questions or feedback?
You can call (804) 447-9829 directly or reach the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's customer survey online.
Where is the Wendy's located on Brook Road in Richmond, VA?
Wendy's is located at 5212 Brook Road, Richmond, VA 23227, USA.
Which beauty salons are located near Wendy's on Brook Road?
Near Wendy's, you can find Iconic Beauty Collective and Nzure Beauty Bar for hair and beauty services, as well as Sally Beauty for beauty supplies.
Are there other fast food restaurants near the Wendy's at 5212 Brook Road?
Yes, nearby you can find Arby's, Taco Bell, Bojangles, and Burger King, offering a variety of fast food options.
What travel or accommodation options are close to Wendy's on Brook Road?
Nearby accommodation includes Town Motel. Also, Exxon & Mobil gas stations are close for refueling.