Brand Certified
Wendy's
3.3(1229 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
5212 Brook Road, Richmond, VA
23227, United States
Certified by Wendy's • Mar 01, 2026
(804) 447-9829
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/va/richmond/5212-brook-road
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.3
1,229 reviews
5 stars
376
4 stars
240
3 stars
249
2 stars
115
1 star
249
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food being cold, stale, or poorly prepared, including undercooked items and old oil used for frying.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted that the restaurant was dirty, with reports of mold, unclean dining areas, and unsanitary conditions.
Inconsistent Experience
Customers experienced a mix of good and bad service, with some praising friendly staff while others reported rude interactions and lack of attention.
- GRGwendolyn ReeseFeb 18, 20264.0Ok
- CSClaire Stargell-OuelletteJan 24, 20265.0Genuinely the best Wendy's I've ever had. When did Wendy's get good?
- CDChristine DarlingJan 14, 20265.0Dave’s Double Combo & Crispy Chicken Biggie Bag, with frosty & Carmel Cold Foam! Food was great, hubby & I are completely stuffed! Service was something to write home about…they were (whole staff) incredibly friendly and patient! Must try!!!!
- TCTipsy Palette CreationsJan 10, 20261.0We pulled up and were never acknowledged. Attendant just stared at us. The website stated this location was open until 2am. It’s 11:30.
- BFBandit FilmsDec 11, 20252.0Food was gross. I couldn’t finish it. Ordered a chicken sandwich combo. Sweet tea was so sweet that it tasted like cough medicine. Fries were warm but you can tell they been sitting. The chicken was old! You can tell it was an old sandwich because the cheese had turned dark. It was so much sauce on it that the bread was soggy. Definitely was a waste of money. I’m not sure what happened to Wendy’s but it’s horrible. The ONLY reason I didn’t give it 1 star across the board was because the girl on drive thru was at least pleasant. I hope I don’t get sick later
Frequently Asked Questions About Wendy's
Is Brook Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for the Wendy's at 5212 Brook Road, Richmond, VA?
This Wendy's location is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 5212 Brook Road has a drive-thru open daily from 6:30 AM to 2:00 AM.
Can I order Wendy's food for delivery near 5212 Brook Road, Richmond, VA?
Delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
Does the Wendy's at 5212 Brook Road serve breakfast?
Yes, this location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I contact the Wendy's at 5212 Brook Road for questions or feedback?
You can call (804) 447-9829 directly or reach the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's customer survey online.
Where is the Wendy's located on Brook Road in Richmond, VA?
Wendy's is located at 5212 Brook Road, Richmond, VA 23227, USA.
Which beauty salons are located near Wendy's on Brook Road?
Near Wendy's, you can find Iconic Beauty Collective and Nzure Beauty Bar for hair and beauty services, as well as Sally Beauty for beauty supplies.
Are there other fast food restaurants near the Wendy's at 5212 Brook Road?
Yes, nearby you can find Arby's, Taco Bell, Bojangles, and Burger King, offering a variety of fast food options.
What travel or accommodation options are close to Wendy's on Brook Road?
Nearby accommodation includes Town Motel. Also, Exxon & Mobil gas stations are close for refueling.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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