Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,220 reviews
5 stars
372
4 stars
236
3 stars
249
2 stars
114
1 star
249
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with rude staff and long wait times being common complaints.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, stale, and improperly cooked items.
Cleanliness
The restaurant was frequently described as dirty, with reports of mold, unclean dining areas, and unsanitary conditions.
Inconsistent Experience
Customers noted a hit-or-miss experience regarding food freshness and service quality, with some visits being satisfactory while others were disappointing.
Management Issues
Several reviews pointed to poor management practices, including lack of training for staff and inadequate response to customer complaints.
- KCKalitah CSep 30, 20255.0The entire staff was very welcoming just as we stepped in filled with smiles. The food was delicious. Definitely will be making more trips there in eating in.
- SESummer EtheridgeSep 18, 20251.0Store was closed when hours say they are supposed to be open.
- SSSara SkeesSep 7, 20252.0Literal mold growing up the wall in the one room. Food very mediocre. People were nice tho.
- JEJessica EhrhardtAug 31, 20251.0Really wish I had read these reviews before getting off the highway to come here. Terrible experience. Cold food, no condiments, and the restaurant itself is just plain nasty. I cannot believe this place can even have the Wendy's name on it. I will say the girl that took our order was very polite and nice to us. That was the ONLY good part of this experience.
- NSNikki SmithAug 26, 20255.0Nice restaurant, fast & friendly staff…good cooked to perfection 👌
Frequently Asked Questions About Wendy's
Is Brook Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Richmond, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Richmond, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (804) 447-9829.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Brook Rd Wendy’s serve breakfast?
Yes, this Wendy’s location in Richmond, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours for the Wendy's at 5212 Brook Road, Richmond, VA?
This Wendy's location is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy's at 5212 Brook Road has a drive-thru open daily from 6:30 AM to 2:00 AM.
Can I order Wendy's food for delivery near 5212 Brook Road, Richmond, VA?
Delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
Does the Wendy's at 5212 Brook Road serve breakfast?
Yes, this location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payments.
How can I contact the Wendy's at 5212 Brook Road for questions or feedback?
You can call (804) 447-9829 directly or reach the Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through Wendy's customer survey online.
Where is the Wendy's located on Brook Road in Richmond, VA?
Wendy's is located at 5212 Brook Road, Richmond, VA 23227, USA.
Which beauty salons are located near Wendy's on Brook Road?
Near Wendy's, you can find Iconic Beauty Collective and Nzure Beauty Bar for hair and beauty services, as well as Sally Beauty for beauty supplies.
Are there other fast food restaurants near the Wendy's at 5212 Brook Road?
Yes, nearby you can find Arby's, Taco Bell, Bojangles, and Burger King, offering a variety of fast food options.
What travel or accommodation options are close to Wendy's on Brook Road?
Nearby accommodation includes Town Motel. Also, Exxon & Mobil gas stations are close for refueling.