Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,096 reviews
5 stars
331
4 stars
226
3 stars
209
2 stars
88
1 star
242
What are people saying?
AI-generated from recent customer reviews
Food Quality
While some customers enjoyed the food, others reported issues with cold or poorly prepared items, including undercooked burgers and missing ingredients.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables, sticky floors, and even sightings of cockroaches.
Staff Attitude
Many reviews mentioned unprofessional behavior from staff, including disrespectful interactions and a lack of basic customer service skills.
Management Concerns
Customers expressed dissatisfaction with management, citing poor handling of issues and lack of oversight regarding staff behavior.
- CBCody BarronNov 14, 20252.0Very slow for not being busy at all. Food is just bad.
- PSP SNov 14, 20253.0Asked for an Spicy Asiago chicken sandwich with no tomato or mayo; exactly like my number 6 spicymeal that I ordered at the same time between noon and 1 p.m today. The #6 had no tomato or mayo. I repeated to the very sweet and nice lady working the window, but still tecieved my asiago spicy sandwich with mayo and tomato. 16 years ive spent in a kitchen, wanted to be a chef since I was 8. How empty minded do you have to be to be asked to do less work, and still do more work than asked, or wanted to. I ask for plain sandwiches usually, the amount of times ive gotten lettuce,mayo and tomato is astounding. IM ASLING YOU TO DO LESS WORK, EXERT LESS ENERGY, LITERALLY MALE YOUR JOB SIMPLER. No tomato? DONT TOUCH THE TOMATO! I really hope regional see this, your employees can't/dont care to read the order. Then only once have I been met with non attitude, which was today, and order was still wrong. Its a special kind of laziness and ignorance to read no mayo on an order and add mayo. I get the application pool sucks, but the employees are more concerned with their clock out time and smoking blunts with the homes in the car at midnight then theh are worried about getting food. The spicy chicken sandwich is favorite fasy food item of all? The nostalgia it brings trumps everything else. But the service and the changing of products to cheaper alternatives has made wendys just another unhealthy, fatty, lazy example of a fast food chain. Signed, Patrick Scruggs -Bar Manger at Cosuntry Club of VA's premier dining establishment -5 yeah tenure as a chef at Farmington Country Club in Charlottesville -Hospitality Major Grad from James MAdison University -3 years Student employment though Aramark at JMU Spev (Special Events); the highest, most prestigious outlet in dining services -70 Hour work weeks between JMU Dining Services and Bartending/Serving/Cooking at Buffal Wild Wings in Harrisonburg, staying registered as a full time student (no less than 12 credits), all 5 years of college
- IIisabelNov 2, 20251.0i went at 11 pm (not even that late? y’all r open till 2 bfr) and drove up to the window. once someone finally answered i started talking and they stopped answering. sat there for another 5 mins and a separate person did the same thing. sat there for ten more minutes and gave up, only to drive past and see every worker there sitting around inside. what the hell kind of service is that. also watched the car behind me do the same thing
- KSKim StefanoOct 29, 20251.0It was disgusting!!! I got my kids a kid meal and my son threw it all the way up it smelled bad and the food tasted weird! Please be careful giving your kids food here
- NCNia COct 15, 20253.0The food was delicious. However, the service could've been better. As I was placing my order, the associate was speaking over me and I couldn't finish any statement. If she was better, I would've given it 5 stars.
Frequently Asked Questions About Wendy's
Is 4805 W Broad Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Richmond, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Richmond, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (804) 401-8115.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 4805 W Broad Wendy’s serve breakfast?
Yes, this Wendy’s location in Richmond, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 4805 W Broad Street in Richmond open during late hours?
Yes, this Wendy's location operates daily from 6:30 AM to 2:00 AM, including the drive-thru.
Does this Wendy's location offer breakfast options?
Yes, breakfast is served at this Richmond location. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
Can I order Wendy's food for delivery near me?
Delivery availability can be checked through the Wendy's app or at order.wendys.com by entering your address in the 'Get It Delivered' field.
How can I provide feedback or contact the Wendy's at 4805 W Broad Street?
You can provide feedback via the Customer Care Live Chat, call 888-624-8140, take the Wendy's Customer Satisfaction Survey, or call the location directly at (804) 401-8115.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I view the menu and prices for this Wendy's?
Menu and pricing information can be found at https://order.wendys.com or via the mobile app by selecting this location.
Are there any nearby restaurants I can visit before or after Wendy's?
Yes, nearby restaurants include The Greek Taverna, Outback Steakhouse, Cook Out, Amigos Authentic Mexican Family Restaurant, and Popeyes Louisiana Kitchen for various dining options.
Is there a gas station close to Wendy's for a quick fuel stop?
Yes, a Shell gas station with convenience store and car wash services is located nearby, making it convenient to fuel up before or after your meal.
Are there any retail stores near Wendy's for shopping?
Nearby retail stores include Justice, a children's and designer clothing store, and YAQOO'S BROTHERS LLC, a tobacco shop, for convenient shopping options nearby.
What fast food options are available near this Wendy's?
In addition to Wendy's, fast food options nearby include another Wendy's, Cook Out, and Popeyes Louisiana Kitchen for quick and diverse meals.