At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly during drive-thru interactions.
Food Quality
While some customers enjoyed the food, many reported issues with incorrect orders, poorly prepared items, and concerns about cleanliness.
Service Speed
Many customers experienced long wait times for their orders, even when the restaurant was not busy.
Cleanliness
Several reviews mentioned unsanitary conditions, including sightings of cockroaches and dirty tables.
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Scottie Reed
Jan 30, 2026
5.0
Good friendly people
JS
Juan Santiago Smith-Jordan
Jan 28, 2026
1.0
40 year old cashier with the crusty, over-bleached hair gave me and my friends such a horrible experience. While ordering she told us we were pissing her off because we were order so much (2 meals in. Rude speaking to us and handing us our food and drinks. Highly disrespectful woman, I can see why she’s stuck at Wendy’s at 1:45 am.
HK
Hunter Kobrinetz
Jan 24, 2026
2.0
Very rude drive through service. No one at kiosk and when we went to the window the worker that served us had a terrible attitude. Food took forever to be served to us despite us being the only ones there but it at least tasted good.
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Ash Brown
Jan 22, 2026
1.0
I’m here right now they are rude and unpleasant
RH
RAHEMDil HAMDARD
Jan 17, 2026
1.0
Very bad people in the morning time fighting with you