Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,189 reviews
5 stars
348
4 stars
252
3 stars
193
2 stars
120
1 star
276
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the restaurant was dirty and poorly maintained, with sticky floors and unclean dining areas.
Customer Service
Many reviews highlighted rude and unprofessional staff, with several customers experiencing poor service and unhelpful attitudes.
Order Accuracy
Numerous complaints about incorrect orders were noted, with customers frequently receiving the wrong items or missing components.
Food Quality
Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others reported cold or poorly prepared food.
Service Speed
Customers consistently mentioned slow service, particularly in the drive-thru, with long wait times being a common issue.
- ASAli SalehNov 1, 20255.0Thank you Felicia for an excellent customer service
- ACAbdul CammenOct 26, 20253.0This location is always so dirty
- KWKenya WoolridgeOct 20, 20254.0I went for the Tangerine Twist. It taste amazing!!
- VCVince CumminsOct 13, 20252.0The resturant is dirty and not maintained. I'm curiuos to know what the food prep area looks like if this is what the customers see. Everything was sticky and the A/C must have been broken because it felt humid and musty inside. I will not return.
- ASAmy SummeyOct 12, 20252.0They always get my order wrong.
Frequently Asked Questions About Wendy's
Is 9116 W Broad Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Richmond, VA?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Richmond, VA into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (804) 477-7481.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 9116 W Broad Wendy’s serve breakfast?
Yes, this Wendy’s location in Richmond, VA serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for drive-thru service at the Wendy's on 9116 W Broad Street?
The drive-thru is open every day from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy’s location in Richmond, VA serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery may be available depending on your location. Use the Wendy’s app or order.wendys.com to enter your delivery address and confirm availability.
Can I place an order through a mobile app for this Wendy’s?
Yes, you can order using the Wendy's app available on the Apple App Store or through quick links provided.
What payment options are accepted at this Wendy's?
This Wendy’s accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there dining options besides drive-thru at this Wendy's?
Yes, this Wendy’s location offers dine-in, drive-thru, takeout, and delivery services where available.
How can I contact this Wendy’s for feedback or questions?
You can provide feedback via their Customer Care team through live chat or by calling 888-624-8140. For direct contact, call (804) 477-7481.
Where can I find Wendy’s gift cards for purchase?
Gift cards can be purchased in-restaurant, at select retailers, or online through the Wendy’s gift card portal at wendysgiftcards.com.
What nearby restaurants are close to this Wendy’s on 9116 W Broad Street?
Nearby dining options include Zero's Subs, Chick-fil-A, Pho So 1, Arby's, Breakers Sports Grill, Zorbas Richmond, and Poseidon Boil, offering a variety of cuisines from sandwiches to Vietnamese and seafood.
What other services or stores are located near this Wendy's that customers might find useful?
Nearby, customers can find retail and automotive services such as Once Upon A Child Richmond West End, U-Haul Neighborhood Dealer, Guitar Center, Moore Cadillac Richmond, and Public Storage among others.
How could visiting nearby locations enhance my trip to Wendy’s at 9116 W Broad Street?
You can combine your visit with shopping at stores like Party City or David's Bridal Richmond VA, enjoy entertainment at Sam Ash Music Stores, or get car maintenance at nearby dealerships such as Moore Subaru Richmond or Subaru of Richmond.