Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,194 reviews
5 stars
350
4 stars
255
3 stars
193
2 stars
121
1 star
275
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the restaurant was dirty and in disrepair, with issues like sticky floors and peeling wallpaper.
Service Quality
Customers frequently mentioned rude or unhelpful staff, with many experiences highlighting slow service and incorrect orders.
Food Quality
Several reviews noted that the food was often cold, stale, or poorly prepared, with complaints about missing items and unsatisfactory meals.
Customer Service
While some customers praised individual staff members for their friendliness, overall feedback indicated a lack of professionalism and poor customer service experiences.
- CEColleen Embrey3 days ago5.0Dinning room is wheelchair assable. Food fast and hot. Cold drink very cold.
- SSSandraDec 21, 20254.0Food and service were alright. Nothing spectacular but not entirely awful either. Isn't one of my favorites. Ignore the customer but orders are on time.
- JVJ VDec 5, 20254.0Food needs to be a little fresher
- JPJ.D. PhillippiNov 30, 20252.0This is the sketchiest Wendys I've ever been in. Wallpaper peeling off the walls, the whole front section blocked off as "closed", no ice in the soda machine (and staff who don't seem to care very much about that), the soda coming out was flat, no carbonation at all. No ketchup available other than thrre crumpled packets, and none offered to me when I got my order. Only one person behind the counter seemed to have any clue at all. Wendy's is my favorite fast food burger, but this place was awful.
- ASAli SalehNov 1, 20255.0Thank you Felicia for an excellent customer service
Frequently Asked Questions About Wendy's
Is 9116 W Broad Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for drive-thru service at the Wendy's on 9116 W Broad Street?
The drive-thru is open every day from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy’s location in Richmond, VA serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery may be available depending on your location. Use the Wendy’s app or order.wendys.com to enter your delivery address and confirm availability.
Can I place an order through a mobile app for this Wendy’s?
Yes, you can order using the Wendy's app available on the Apple App Store or through quick links provided.
What payment options are accepted at this Wendy's?
This Wendy’s accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there dining options besides drive-thru at this Wendy's?
Yes, this Wendy’s location offers dine-in, drive-thru, takeout, and delivery services where available.
How can I contact this Wendy’s for feedback or questions?
You can provide feedback via their Customer Care team through live chat or by calling 888-624-8140. For direct contact, call (804) 477-7481.
Where can I find Wendy’s gift cards for purchase?
Gift cards can be purchased in-restaurant, at select retailers, or online through the Wendy’s gift card portal at wendysgiftcards.com.
What nearby restaurants are close to this Wendy’s on 9116 W Broad Street?
Nearby dining options include Zero's Subs, Chick-fil-A, Pho So 1, Arby's, Breakers Sports Grill, Zorbas Richmond, and Poseidon Boil, offering a variety of cuisines from sandwiches to Vietnamese and seafood.
What other services or stores are located near this Wendy's that customers might find useful?
Nearby, customers can find retail and automotive services such as Once Upon A Child Richmond West End, U-Haul Neighborhood Dealer, Guitar Center, Moore Cadillac Richmond, and Public Storage among others.
How could visiting nearby locations enhance my trip to Wendy’s at 9116 W Broad Street?
You can combine your visit with shopping at stores like Party City or David's Bridal Richmond VA, enjoy entertainment at Sam Ash Music Stores, or get car maintenance at nearby dealerships such as Moore Subaru Richmond or Subaru of Richmond.