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Wendy's

3.2
(1197 reviews)

Business Details

9116 W Broad Street, Richmond, VA
23294, United States
(804) 477-7481

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Richmond, VA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Richmond, VA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9116 W Broad Street, Richmond, VA
23294, United States

Hours

Reviews

3.2
1,197 reviews
5 stars
351
4 stars
255
3 stars
193
2 stars
121
1 star
277

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted that the restaurant was dirty and in disrepair, with issues like sticky floors and outdated decor.

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

There were mixed reviews on food quality, with some customers enjoying fresh and hot meals while others received cold or improperly prepared food.

Customer Service

While some staff were praised for their friendliness and helpfulness, many reviews noted a lack of professionalism and poor customer interactions.
  • HH
    Holly
    6 days ago
    1.0
    Got all the way home and realized they left a whole entrée out of my order! It wouldn't have been so bad, if they wouldn't have had an attitude WITH ME when I went back! Then almost gave me the wrong items this time!!!!!!!
  • CE
    Colleen Embrey
    Jan 9, 2026
    5.0
    Dinning room is wheelchair assable. Food fast and hot. Cold drink very cold.
  • SS
    Sandra
    Dec 21, 2025
    4.0
    Food and service were alright. Nothing spectacular but not entirely awful either. Isn't one of my favorites. Ignore the customer but orders are on time.
  • JV
    J V
    Dec 5, 2025
    4.0
    Food needs to be a little fresher
  • JP
    J.D. Phillippi
    Nov 30, 2025
    2.0
    This is the sketchiest Wendys I've ever been in. Wallpaper peeling off the walls, the whole front section blocked off as "closed", no ice in the soda machine (and staff who don't seem to care very much about that), the soda coming out was flat, no carbonation at all. No ketchup available other than thrre crumpled packets, and none offered to me when I got my order. Only one person behind the counter seemed to have any clue at all. Wendy's is my favorite fast food burger, but this place was awful.

Frequently Asked Questions About Wendy's

Is 9116 W Broad Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for drive-thru service at the Wendy's on 9116 W Broad Street?

The drive-thru is open every day from 6:30 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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