Wendy's

3.3
645 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7030 Iron Bridge Rd, Richmond, VA
23234, United States

Hours

Reviews

3.3
645 reviews
5 stars
237
4 stars
113
3 stars
92
2 stars
36
1 star
167

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the freshness and temperature of their meals.

Cleanliness

The dining area and restrooms were frequently described as dirty, with reports of overflowing trash and unsanitary conditions.

Staff Behavior

Several customers noted unprofessional behavior from staff, including playing on phones, being rude, and not wearing gloves while handling food.

Operational Problems

Customers experienced issues with the drive-thru being closed, credit card machines not working, and staff being unavailable during peak hours.
  • LP
    Leslie P
    Oct 23, 2025
    1.0
    This place needs to shut down if it’s not the credit card machine broken they don’t have anything on the menu. It’s really useless It’s already a Wendy’s on IronBridge Road and it’s another Wendy’s on Hopkins. This one serves no purpose.
  • RC
    Richard Cook
    Oct 12, 2025
    2.0
    It totally sucked French fries were cold. They put Mayonnaise on sandwiches that I asked not to put Mayonnaise on. And then when I went inside, they were very rude. And I don't think I'll ever go back there again. There's too many other places to go
  • RA
    Rachel Andrews
    Oct 12, 2025
    1.0
    The doors are locked again the doors are always locked
  • EB
    eric burtner
    Oct 2, 2025
    1.0
    Walked in. Noticed a blanket over a booth. Looked closer and saw one of the employees kids laying down watching videos. What a horrible atmosphere. Lady at register was nasty, unfriendly. I would stay away from this Wendy's.
  • CL
    Curliee Loks
    Aug 26, 2025
    1.0
    Who owns this franchise ? That person needs to do a pop at night because the workers are not servicing anyone late at night after 10:30 . Does the owner not want money ? I had to go to the other Wendy’s on Hopkins road for better service .

Frequently Asked Questions About Wendy's

Is Iron Bridge Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.