Tropical Smoothie Cafe

Reviews

• JA

  JK Ancell

  Nov 10, 2025
  3.0
  I’ve been coming to this location for a few months now and generally have had a positive experience, but recently I had a terrible order that has made me unfortunately not eager to come back. The employees I regularly interact with are teenage/college aged boys who are polite and seem to care about doing things correctly. It’s always clean too, so I was really surprised by the extremely ripe, nearly rotten bananas in my smoothie AND breakfast. I rarely do reviews but I was so disappointed and didn’t even hear back when I filled out the contact form on the website. Beware of freshness and ingredient quality when you go and you should be fine overall.
• NN

  Nae

  Oct 9, 2025
  3.0
  I attempted to place an order through the app, as I usually do for my regular location, but unfortunately, I was unable to. I had to go inside and place my order in person. I am unsure if the employee who assisted me was new or still in training, as she seemed to be seeking guidance from another employee. She did not initially record some of the details I provided to her on the receipt. However, after I brought it to her attention, she informed the associate preparing the food, and the final product was satisfactory. I was a little disappointed that they simply removed the bananas without providing a replacement bowl that had never contained them in the first place. Overall, the experience was acceptable.
• LB

  Lex Brown

  Sep 22, 2025
  2.0
  Foods not bad, usually hot. Ive never had a comfortable experience at this store though. The employees give such a hostile vibe, that even just waiting for my food makes me uncomfortable. No music so its just me and the employee ignoring me behind the counter making an o line order. Sitting here in silence. Im honestly not even sure if she saw me. She eventually saunters to the back, the back up to the front to me, phone in hand. She still has yet to make eye contact. I place my order and wait. At least I know my food will be fresh, but I WILL be late to work. Previous experiences here tell me I have to pay attention, they dont call names when orders are ready, they just walk out and put it on the shelf. So we all have to gather to check each order. So I wait. I just wanted a smoothie. Here's the rest of my experience live: Update 1: I saw the employee touching her phone while cutting the bananas for my smoothie 🫠 Update 2: it wasn't MY smoothie. Which doesnt make me feel any better. She did not name anyone when she put the smoothie on the shelf so I couldnt be sure. I have mine now and will be, hopefully, not coming back.
• JW

  Julius Whitaker

  Sep 3, 2025
  1.0
  I'm calling willow lawn shopping center tropical smoothie right now as I speak, I call their phone 20times in a roll and no1 picked up the phone. A young but with dreadlocks, blonde tips on his dreads with hazel eyes had gave me the wrong order now they wouldn't pick up the phone. Date 9/3/2025 time 4:10pm register: 1, sever: Jacob g. And now I'm editing this comment because it's day number 2 now and they still not picking up there phone soo just too let yall know even tho Tropical smoothie at willow lawn shopping have a public number they don't use their number for the public. I had call 4 other Tropical smoothie and they all picked up their phone except for willow lawn Tropical smoothie.
• TW

  Tamisha Williams

  Aug 30, 2025
  3.0
  I like Tropical Smoothie, but this experience today was the worst. I pre-ordered and still had to wait for my order. I watched people order after I came in to pick my order up at the time shared and they got their orders before me. I got home, my child's cheese quesadilla had chicken on it. My turkey bacon wrap was a Hawaiian wrap instead. I don't like pineapple on my wrap and wasn't interested in jerk sauce. After working out and wanting a healthy snack, it's disappointing to get a snack that I don't find appetizing. I tried to call to speak to someone, no answer, and the voicemail box was full. Please slow down with your orders. I'd much rather wait for a correct order, which I did, then to get an order, late, that isn't correct for my family.

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